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Single Point of Access Team Leader

Sandwell and West Birmingham NHS Trust
£43,742 to £50,056 per annum
Closing date
17 Jul 2024

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Other Health Profession
Band 7
Contract Type
Full Time
An exciting opportunity has arisen to join the Single Point of Access Team Leader at Sandwell and West Birmingham Hospitals NHS Trust. The role presents a unique chance for an experienced and dedicated Senior Nurse to showcase their clinical knowledge and management skills in a dynamic environment.

The SPA Team serves as the central point of referral for acute presentations from external stakeholders (WMAS, NHS 111 and GPs) alongside our internal stakeholders (UTC, UCC, Virtual Ward and UCR) optimising the flow and ensuring patients receive the right care, right place. Alongside this function, the SPA Team also act as the central referral point for admissions to our Assessment Unit for patients that have been seen within General Practice.

Moreover, the SPA Team has been selected to lead the new Streaming Model at MMUH, set to launch in October 2024. This exciting initiative will further enhance the team's impact and reach, solidifying their position as leaders in the field.

This position promises a fulfilling and challenging experience for the right candidate who is passionate about delivering high-quality care and driving positive change in healthcare.

Please note, our SPA Team will be relocating to their 'home zone' at Oldbury Council House in Summer 2024 coinciding with the opening of MMUH in October 2024. There will be an expectation that the successful candidate will undertake shifts at MMUH as well as Oldbury Council House.

Main duties of the job

To provide day to day operational management of the Single Point of Access liaising with the Deputy and Clinical Directorate Lead to raise and resolve pertinent issues.

To co-ordinate the service as a whole, effectively maintaining patient flows through the receiving clinical departments and effective use of alternative pathways.

To escalate barriers to SPA service delivery that impact the delivery of care and assessment of patients, in accordance with Trust and SPA Escalation Procedures, to meet National Performance Targets.

To supervise the activities of the SPA team, promoting collaborative working relationships to facilitate appropriate access and supportive advice for referrers seeking guidance in the delivery of seamless care for all patients.

To co-ordinate the activities of the nursing team, on a shift-to-shift basis, and provide skilled nursing (without direct supervision) to patients, in accordance with responsibilities under the NMC Code of Conduct.

To prioritise service delivery through effective leadership and efficient deployment of available resources.

To provide leadership to a defined team, undertaking PADRs and supporting team members in achieving individual objectives.

About us

Sandwell and West Birmingham NHS Trust (SWBT) is an integrated careorganisation with a budget of approximately �600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.

Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises.As a result, the base of this role may change to MMUH from 2024 (or beyond). If this is applicable toyourrole, you will be informed during the recruitment process and continuingyourapplication with this understanding.The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.

We have three newly emerging strategic objectives:
  • Our People - to cultivate and sustain happy, productive and engaged staff
  • Our Patients - to be good or outstanding in everything we do
  • Our Population - to work seamlessly with our partners to improve lives

  • Job description

    Job responsibilities

    For further details regarding this vacancy, please see the attached job description and person specification.

    Person Specification



    • Significant post-registration experience, to include demonstrable recent experience at Band 7 level in Accident and Emergency
    • Relevant experience of Continuing personal development
    • Working to achieve the National agenda for supporting patient access
    • Preceptorship experience
    • Direct experience of Single Point of Access or equivalent service


    • Evidence of leading a team of nursing staff
    • Evidence of previous resource management experience
    • Experience of a co-ordinating a service delivery team as a whole



    • RN Adult
    • Current NMC registration
    • ENB 199 or equivalent qualification / experience
    • Remote telephone triage training
    • Completed in-house triage training (ED)


    • Leadership and/or management qualification
    • Degree level qualification in health related subject

    Employer details

    Employer name

    Sandwell and West Birmingham NHS Trust


    SWB NHS Trust

    Hallam Street


    B71 4HJ

    Any attachments will be accessible after you click to apply.


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