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Patient Pathway Team Leader

Croydon Health Services NHS Trust
£32,720 to £39,769 per annum Incl. HCAS (Outer)
Closing date
16 Jul 2024

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Other Health Profession
Band 5
Contract Type
Full Time
Team Leader - POD14 Band 5 - Full-Time

An exciting opportunity has arisen for a Team Leader to support our team within POD 14. We are looking for an ambitious creative thinker who is able to use their own initiative to solve problems, someone who will put patients at the heart of everything they do.

The post holder will provide senior support and expert knowledge to the teamas well as supporting ourpatient pathway coordinators as other administrative staff within the Trust.The team leader will oversee all staff management and administrative and clerical processes to enable a high quality, effective, patient focused service to be delivered. The post holder will ensure achievement of all performance targets for the administrative team and will have the ability to resolve local issues.

The role will work closely with clinicians including senior Consultants and the Operations Manager to ensure the effective running of the service.

The ideal candidate will have excellent people and communication skills and will enjoy working in a busy, challenging environment.

Join us and be a part of the team that is making Croydon proud.

We encourage you to arrange an informal visit. prior to application. The number of applicants for this post has been limited, so early applications are advised.
Interview Date: 22nd July 2024

Main duties of the job

The Patient Pathway Team Leader will provide senior support and expert knowledge to the team of Patient Pathway Coordinators (PPC's) as well as other administrative staff in the POD. The team leader will oversee all administrative and clerical processes to ensure the delivery of an efficient, high quality, effective and patient centred service. The post holder will ensure that standard operating procedures are followed in order to achieve all performance targets including Cancer Waits. The team leader will be responsible for the management of the Joint Referral Unit and be the link between CHS and other neighbouring trusts.

About us

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.

Job description

Job responsibilities

***Please see the attached document which contains more information about the role in the job description and person specification***

Person Specification



  • NHS Experience
  • Experience in Customer Service
  • Experience of managing staff
  • Experience of managing patient complaints
  • Experience of Managing Cancer Waiting Times
  • Expert knowledge of Cerner


  • Experience with working with external providers
  • Experience with writing high level reports
  • Knowledge of Admission and theaters
  • Minute taking Experience



  • Educated to degree or equivalent experience/qualification


  • Evidence of Continuous Professional Development

Employer details

Employer name

Croydon Health Services NHS Trust


Croydon University Hospital

530 London Road, Thornton Heath



Any attachments will be accessible after you click to apply.


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