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3rd Line Support Engineer (Infrastructure)

Employer
North West Ambulance Service NHS Trust
Location
North West
Salary
£35,392 to £42,618 Per annum + on call allowance
Closing date
15 Jul 2024

View more

Profession
Other Health Profession
Grade
Band 6
Contract Type
Permanent
Hours
Full Time
An opportunity has arisen within the ICT Department for a 3rd Line Infrastructure Engineer supporting the North West Ambulance Trust with a focus on the Telephony and Network.

As the successful candidate, your role will be providing BAU as well as project-based tasks, some of which you may have the opportunity of leading yourself.

You should have a minimum of 2 years of IT Infrastructure experience, it would be an advantage should you have some exposure to the following: Avaya Red Telephony, Cisco Network Hardware, Aruba Wireless and Palo Alto devices.

Main duties of the job

From Networking to Telephony technology, you will get to work with an array of currently available technology. Key skills that will help you in this are:
  • Windows systems
  • Avaya Telephony
  • Aruba Wireless
  • Cisco Hardware
  • Troubleshoot and resolve all Infrastructure issues

This really is the perfect time to join this organisation as a 3rd Line Engineer, working on critical Infrastructure as they go through a Digital Transformation programme with plenty of exciting new project work

You will be comfortable working under your own initiative, have excellent organisational skills and a flexible approach to work. Excellent verbal and written communication skills are essential for this post together with the ability to work to tight deadlines.

The successful candidate should have a good standard of education and relevant experience.

The successful applicant will, after a suitable settling in period, join the existing ICT On-call rota for the out-of-hours support of critical applications.

For an informal discussion about the post, please contact Ian Tyldesley, Interim Infrastructure Manager by email to arrange a mutually convenient time to discuss the position (e-mail: ian.tyldesley@nwas.nhs.uk).

NWAS NHS TRUST IS COMMITTED TO EQUAL OPPORTUNITIES

PLEASE NOTE THAT NWAS WILL NOT OFFER SPONSORSHIP OR RELOCATION FOR THIS ROLE

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Job description

Job responsibilities

Please ensure that you read the job description, detailing within the supporting information of your application as to how you meet the person specification, including the knowledge, skills, and experience that you have.

Person Specification

Skills / Competencies

Essential

  • Confident in communicating with Trust stakeholders and technology leaders, both within and outside of the organisation.
  • Highly advanced keyboard skills and the ability to design and document technical process maps.
  • Logical approach to problem solving.


Qualifications and Knowledge

Essential

  • Relevant experience in a similar environment
  • Evidence of continued professional and personal development.


Experience

Essential

  • Practical experience designing, implementing and maintaining Infrastructure systems to service requirements
  • Proven record of driving technology best practice in a healthcare environment.


Values and Behaviours

Essential

  • Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.


Skills / Competencies

Essential

  • Remains calm under pressure
  • Network Switching and Routing.
  • Wireless.
  • Firewalls and security devices.
  • Telephony Systems
  • Voice recording


Qualifications and Knowledge

Essential

  • Demonstrable understanding of Infrastructure solutions, design, technology and standards.


Values and Behaviours

Essential

  • Being at our best - professional and adaptable and takes pride in work.
  • Making a difference - act with compassion, kindness and integrity towards everyone.


Employer details

Employer name

North West Ambulance Service NHS Trust

Address

North West

North West

BL1 5DD

Any attachments will be accessible after you click to apply.

242-4354

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