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Lead Freedom to Speak Up Guardian

Moorfields Eye Hospital NHS Foundation Trust
£66,718 to £76,271 a year incl. HCAS
Closing date
19 Jul 2024

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Other Health Profession
Band 8B
Full Time
Freedom to Speak up Guardian secondment (band 8b) for Maternity leave cover - six months up to one year.

We are offering an NHS secondment for six months, which could be extended for up to 12 months, to cover maternity leave for our lead Freedom to Speak up Guardian. This is expected to be effective from 17 September 2024.

Moorfields is an international Eye Hospital delivering specialist eye care and world leading research. We have around 2,700 staff working over more than 20 networked sites. Our values are Excellence, Equity and Kindness.

FTSU supports the staff voice and a positive working culture. The FTSU service at Moorfields has been completely redeveloped and consists of a lead Guardian, five volunteer Guardians and an expanding network of champions.

We need a qualified FTSU Guardian to temporarily take on leadership of the service. This is a great opportunity to work with an excellent team in area directly supporting staff.

Main duties of the job

o Lead the Freedom to Speak up service ensuring it is accessible to staff and that concerns are dealt with rapidly and effectively and there is a high level of staff satisfaction. This includes managing the voluntary Guardians and the champions network.

o Provide confidential, impartial advice and support to people who are able to speak up without fear of reprisal, escalating concerns where appropriate. The post holder will be party to highly sensitive information.

o Take immediate appropriate action when matters that people are speaking up about indicate that safety and quality to patients or staff may be compromised.

Communications and Working Relationships

o Operate independently, impartially, and objectively, whilst working in partnership with individuals and groups throughout the Trust.

o Lead on ensuring Freedom to Speak Up messages and details of the guardian role are regularly communicated across the Trust, including feedback on matters that colleagues are speaking up about, being mindful of preserving confidentiality where needed, and detailing action taken in response to these.

o Provide expert advice to colleagues about Freedom to Speak Up and its services.

o Liaise with NHS England about Freedom to Speak Up as required.

Please refer to JD for full description of job's duties.

About us

We have transformed the Freedom to Speak up service at Moorfields from a voluntary staff service to now be led by an internal independent Guardian, supported by voluntary staff Guardians and a network of champions. We have enhanced the service further through an electronic speaking up system that can be used anonymously. The post holder is accountable to the Chief Executive and line management is achieved through the Chief Nurse and Director of Allied Health Professionals. The Freedom to Speak up service demonstrates excellence in upholding and living the values and staff behaviours within Moorfields.

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
  • Salary including High-Cost Area Supplement
  • Opportunity to join the NHS Pension Scheme
  • Free 24/7 independent counselling service
  • Learning and development opportunities
  • Easy and quick transport links
  • A range of attractive benefits and discounts
  • Access to Blue Light Card and other NHS Discount Schemes
  • Free Pilates classes
  • Full support and training to develop your skills
  • Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

Job description

Job responsibilities

As independent Lead Freedom to Speak up Guardian, the post holder will lead the Freedom to Speak Up service across the whole trust network, across all sites, taking a proactive, inclusive approach to managing and resolving Freedom to Speak up concerns.

The Lead Freedom to Speak Up Guardian will be the expert and professional resource on all aspects of practice relating to the Freedom to Speak Up agenda and associated cultural change in line with our Trust Values. They will encourage the embedding of best practice to enable and support staff to raise concerns where they see evidence of risk, wrong-doing, unsafe practice and staff impact.

The post holder will focus on ensuring that colleagues feel able to speak up without fear of reprisal to protect patient safety, improve the experience of workers and promote learning and improvement.

The Lead Freedom to Speak Up Guardian is a high profile, influential role, integral to promoting a culture of transparency to support the delivery of high-quality compassionate patient care. It contributes directly to ensuring the safety of our patients and carers, and the wellbeing of our workers, contractors, students and visitors.

The Lead Freedom to Speak Up Guardian operates independently, impartially, and objectively to support the Trusts aim to improve openness and transparency, encouraging staff to speak up safely and promoting a listening and learning culture. Excellent communication skills are crucial for this role you will be required to communicate sensitively and effectively with a wide range of colleagues.

The role will involve working with the executive lead for the service and the executive team on the development and delivery of the Freedom to Speak Up Strategy, ensuring alignment with the Trusts vision on fairness and inclusivity.

The Freedom to Speak Up Guardian role will lead on a range of initiatives to achieve:

A culture of speaking up throughout the organisation and wider NHS

Speaking up processes that are effective and continuously improved

Staff having the motivation and capability to speak up effectively, managers having the capability to support those who are speaking up, and that all concerns are managed confidentially and rapidly.

Supporting staff appropriately when they speak up

Full divisional management, monitoring and oversight of Freedom to Speak Up concerns

Fully sighting and engaging of the Board about Freedom to Speak Up matters and issues

Assurance of safety and quality

Agreeing and monitoring service KPIs, and creating improvement plans where needed in response to variation from expected outcomes

Collaborative working with the Workforce and OD function to improve staff experience in speaking up.

The post holder will support the Trust executive team to adhere with directives from the National Guardians Office and they will work as part of wider regional and national forums to network with colleagues, share best practice and to continuously improve the service.

The post holder will provide training and education to guardians, champions and wider trust staff to build the capability required for a robust Freedom to Speak Up process.

The post-holder will meet with the Chief Executive and Chair a minimum of quarterly, to discuss the work they are undertaking. They will obtain support and liaise with the Non-Executive lead for Freedom to Speak Up where necessary. The post-holder will attend the Trust Board quarterly to formally report on the work programme and actions undertaken following concerns raised by staff.

Person Specification

Education/ Qualifications


  • Education to Post Grad level or equivalent level of experience
  • Evidence of continuing professional development E
  • Has undertaken or is willing to undertake National Guardian's office Freedom to Speak Up Guardian training


  • Coaching and/or mediation qualification



  • Demonstrable experience of developing service-related plans and strategies and joint working with colleagues
  • Demonstrable experience of working in multidisciplinary settings in a patient centred / clinical environment.
  • Proven leadership and team management skills
  • Experience of working with diverse levels of staff and stakeholders
  • Experience of providing effective support to staff in difficult and complex work-related situations


  • Demonstrable experience of working at a strategic level
  • Previous management of complex concerns and issues, in a management, Trade Union or governance role
  • Demonstrable track record of facilitating a change to the working environment
  • Experience of coaching/mentoring

Knowledge and Skills


  • Ability to lead meetings and reviews relating to more complex staff or situations.
  • Ability to adapt to changing priorities and to prioritise competing demands across a broad workload
  • Ability to plan and manage work within agreed objectives
  • Excellent verbal and written interpersonal and communication skills at different levels of the organisation
  • Well developed, negotiating and influencing skills, overcoming barriers to understanding and acceptance, and reaching agreements.
  • Ability to design and deliver training
  • Ability to interpret and analyse complex facts or situations
  • Proven ability to provide and receive highly complex, sensitive and contentions information
  • Ability to build good relationships with key stakeholders and influence colleagues at all levels of the organisation
  • Excellent IT Skills

Employer details

Employer name

Moorfields Eye Hospital NHS Foundation Trust


Moorfields Eye Hospital NHS Foundation Trust

162 City Road



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