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Acute Collaboration Improvement Lead

James Paget University Hospitals NHS Foundation Trust
Gorleston, Great Yarmouth
£58,972 to £68,525 per annum
Closing date
17 Jul 2024

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Other Health Profession
Band 8B
Full Time
Please note: This role will be hosted by the James Paget University Hospital in Gorleston and will supporting delivery of the Acute Clinical Strategy at the Norfolk and Norwich University Hospital, so working across both sites as well as home working will be required.

The Norfolk and Waveney Acute Hospital Collaborative's (N& WAHC) vision is: Together, we will consistently provide equitable access for our patients to sustainable, high quality acute care through maximising the benefits of partnership.

Through the N& WAHC the acute Trusts are embarking upon three major strategic programmes that will work together to fundamentally transform patient and staff experience, deliver improved and sustainable healthcare and collaboratively build a future that will significantly benefit the health of our patients for the next 50 years. The three transformation programmes are:

1. Acute Clinical Strategy Programme (ACS) - Ensuring that integration and collaboration is 'built into our DNA.' This paves the way for an innovative Joint Acute Clinical Strategy, aligned with the N& W ICS Clinical Strategy, which transforms secondary care sustainably and provides consistent, high-quality and equitable access to care in the most appropriate setting.

Main duties of the job

2. Electronic Patient Record Programme (EPR) - Enabling transformation of the delivery of care across the acute hospitals through digitally enabled pathways. Unlocking opportunities for system-wide transformation and improved patient experience through shared digital care records.

3. New Hospital Programmes (NHPs) - Replacing two of our three acute hospitals with Hospital 2.0 buildings that enable once-in-a-lifetime opportunities for large-scale reconfiguration that will benefit current and future generations.

Together, these programmes bring over �2 billion investment into the N& W ICS over the next 6 years.

To oversee the delivery of the N& WAHC's objectives a Programme Executive Team has been established. To support the Programme Executive, a Programme Management Team has been formed to take forward the agreed programme of work and to ensure robust coordination, monitoring and reporting of all programme activities.

The Acute Collaboration Improvement Lead role sits within the Transformation Team at JPUH, providing improvement and project management support to the cross-Trust N& WAHC Programme. It is a full-time position, reporting to the N& WAHC Programme Manager and accountable to the Deputy CEO.

About us

As one of its priority objectives the N& WAHC has committed to developing a Joint Acute Clinical Strategy, in response to the Norfolk and Waveney ICS Clinical Strategy. Working as part of the programme team, the Acute Collaboration Improvement Lead will be responsible for the successful delivery of a number of complex projects and they will play a pivotal role in leading on the development and implementation of the Joint Acute Clinical Strategy.

The post holder will be a key representative for the three acute Trusts in engaging with all stakeholders, to develop and deliver the initiatives in support of the transformation of acute healthcare provision across the Norfolk and Waveney ICS.

Job description

Job responsibilities

The post holder will have significant experience of working within programmes and have specialist knowledge in improvement methodology, project management and NHS operational delivery, with proven experience of delivering tangible benefits in this area.

The post holder is expected to establish and maintain positive interpersonal relationships with other staff members characterised by trust, mutual respect, and open, honest communication.

Person Specification

Education and qualifications


  • Masters level qualification or equivalent experience
  • Accredited project management qualification (e.g. APM, Prince2, Managing Successful Programmes or equivalent) and significant senior experience in project/programme management delivery with evidence of leading and managing improvement projects in the NHS and/or social care setting or equivalent experience

Experience and knowledge


  • Specialist knowledge, practical application and experience in change management, cost improvement, modernisation, service redesign, facilitation and successful implementation of service improvements at a senior level
  • Management at a senior level where change management skills have been required within the post
  • Project and Programme management with evidence of leading and delivering major improvements
  • Experience of analysing highly complex data with multiple components of information in both qualitative and quantitative formats
  • Competent in theory and application of service improvement tools and techniques
  • Experience of working with a wide range of internal and external stakeholders, at all levels

Skills, abilities and competencies


  • Ability to empathise and build rapport with clinicians, front-line staff, managers and others, to influence, motivate and engage them into adopting new ways of working to improve service delivery
  • Ability to receive, process, summarise, interpret and communicate highly complex, sensitive and contentious information where there are barriers to acceptance and resistance to change
  • Constructively challenge where areas are not delivering against performance targets
  • Excellent facilitation and presentation skills, with ability to manage varying levels of understanding
  • Proven skills in identifying service redesign training needs for groups of diverse health professionals. Ability to grasp opportunities to provide specialist training on an ad hoc basis.
  • Knowledge and clear understanding of the current NHS plan deliverables, local delivery plans and the national agenda, with experience of interpreting and applying national guidance locally

Behavioural qualities


  • Clearly represents Trust Values and Behaviours

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust


James Paget University Hospitals NHS Foundation Trust

Lowestoft Road

Gorleston, Great Yarmouth

NR31 6LA

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