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Quality and Performance Analyst

Central and North West London NHS Foundation Trust
£34,089 to £41,498 Per Annum incl HCAS
Closing date
16 Jul 2024

View more

Other Health Profession
Band 5
Full Time
As a quality and performance analyst, you will be responsible for the Provider Collaborative data processing, quality and analysis functions that evidence how the services are performing and where improvement work should focus. You will need to be data confident working with minimum supervision, passionate about making a difference and improving services to ensure patients get the best care possible. You must be able to take initiative, be able to prioritise workload and have an interest in personal development.

You will also be required to provide high quality, comprehensive administrative support to the team using your excellent communication, organisational and IT skills. You should be able to work independently, using discretion, judgement and critical analysis where appropriate. Relationship building and confidence in communication with different staff groups working at different levels is paramount.

Main duties of the job

  • Collate and analyse data, working closely with clinical leads to maintain a critical operational database and where applicable using SystmOne to create clinical reports
  • Support the Programme Manager in carrying out in-depth analysis and interpretation of complex performance data, identifying potential remedial action to prevent issues becoming threats to service delivery
  • Ensure all staff are trained in local data input and manage discrepancies/data quality issues accordingly if and when appropriate
  • Alongside the Programme Manager, take responsibility for data quality within the team, taking initiative to implement remedial action where necessary including training healthcare staff, writing protocols
  • Support/lead as applicable on documents, minute taking, protocols, briefing papers, reports and presentations, developing and tracking project plans and risk logs where appropriate.
  • Support/lead as appropriate on reporting within designated timeframes for major partners and performance meetings.
  • Provide administrative support to the team more generally, i.e: providing reports from HealthRoster to facilitate robust management of sickness absence, annual leave etc acting as the sponsor for local administration of smartcards and SystmOne access coordinating financial management functions such as purchase orders and invoices
  • Build and maintain relationships with our partners

  • About us

    CNWL provides NHS servicesthroughout a person's life, in physical and mental health and everything inbetween, at GPs and hospitals to the community and in their own home.

    The majority of our services are provided in the community, which means treating people in their homes or from clinics close to home. In this sense we are a very modern part of the NHS, something the new Long Term Plan wants to see more of, with better integration and coordination of care, delivered as close to home as possible

    Where community care is not possible we offer a number of facilities to treat people in hospital or residential environments. We also provide healthcare in prisons in London and the surrounding areas.

    Partnerships are central to what we do here - with patients and their families, with staff and with other organisations, especially commissioners and providers but also with local authorities, GPs, universities and the voluntary sector. We envision more in the years to come.

    Job description

    Job responsibilities

    What we are looking for

    The team needs somebody who is:
    • Highly motivated, proactive and determined to deliver what they are asked to do
    • Able to understand, analyse and explain complex data sets, with an excellent attention to detail
    • Confident in providing high-quality administrative support, including data consolidation, organising meetings, taking action notes and managing team finance functions
    • Organised, able to track actions and follow a process to make things happen this might not have been in a formal project role
    • A good communicator, who is able to draft high-quality reports and project documentation
    • Able to work alongside clinical and non-clinical colleagues, building relationships and trust quickly
    • Comfortable working in a high pace and usually complex environment, across multiple Trusts and between lots of different teams.

    Person Specification

    Qualifications and Training


    • Evidence of continuous learning
    • Educated to a degree level, or evidence of relevant experience

    Knowledge and Experience


    • Experience working with different groups of staff outside your own team (internal and external)
    • Experience working with complex data
    • Competent with Microsoft software, particularly excel (at an advanced level) and other software (MS Teams, NHS data systems)
    • Experience of working in health and/ or social care services


    • Project management experience
    • Understanding of national and local priorities for mental health and learning disability services

    Skills and Abilities


    • Good data processing and analysis skills, with an ability to quality assurance large complex data sets and manipulate information - whilst adhering to necessary confidentiality principles if handling sensitive data
    • Strong organisational and planning skills. Able to deliver agreed objective within an agreed timeframe and re-prioritise if required
    • Excellent presentation and communication skills and ability to present data, project plans or briefings at an appropriate level for the audience concerned.
    • Ability to write clear and concise documents


    • Evidence of financial/budgetary management and monitoring skills

    Personal qualities


    • Works well with others, is positive, compassionate and helpful, listens, involves, respects and learns from the contribution of others
    • Highly self-motivated. Sets themselves and helps others to set ambitious goals.


    • Experience in managing challenging conversations with a variety of stakeholders

    Employer details

    Employer name

    Central and North West London NHS Foundation Trust


    350 Euston Road


    NW1 3JN

    Any attachments will be accessible after you click to apply.


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