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IT Clinical Systems Manager

Doncaster & Bassetlaw Teaching Hospitals NHS FT
£35,392 to £42,618 Pro Rata Per Annum
Closing date
16 Jul 2024

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Other Health Profession
Band 6
Contract Type
Full Time
An opportunity has arisen for a skilled and customer focused Clinical System Manager to join our Digital Support team. If you're a team player who is passionate about providing our customers with a high level of support, have a strong systems management background in an Electronic Patient Record (EPR) environment, and ideally significant knowledge of the Clinisys 'ICE' system for Order Communications and Results Reporting, then we'd love to hear from you.

The Trust is investing significantly in digital technologies and this is an exciting opportunity to be part of a wider operational support team taking care of and developing and expanding the Trusts IT systems, including the continued development and support of ICE, as one of the Trust's key clinical systems.

If you like to contribute your existing skills and knowledge increase your existing knowledge of electronic patient systems, continue to develop professionally in your field, and play a key role is a team providing excellent customer service to end users across the Trust and wider health community, then this could be the role for you.

The post-holder will predominantly be expected to work on a shift cover basis between 8 AM and 6 PM, but occasional out of hours working may be needed to support system implementations, upgrades, and in support of major incident situations.

Main duties of the job

The successful candidate will work within a team of professional system manager staff with responsibility for a number of the Trust's electronic patient record systems, and take a lead role in the support and development of the ICE system.

ICE (Interoperability Communications Environment) is used widely across the Trust and wider local healthcare community.

The post-holder will provide specialist support on the set-up, configuration, maintenance and support of the ICE system and other related systems, including day-to-day support, new version upgrades, testing and integration. This will involve working closely with other colleagues in the team and wider Digital service, clinicians (including the Chief Clinical Information Officer), and with the Project Management and IT Training teams, to ensure the system is configured and functions as required, and that new software versions and other changes are appropriately designed and robustly tested prior to implementation.

This is an exciting opportunity to be part of a developing team, providing an excellent service to our busy clinical end users across a wider health community. It is crucial the post holder has an agile and flexible approach and is willing and able to travel to other sites as necessary, including work to support use by colleagues in the prison service.

The post also includes responsibility to lead, support, and train junior members of staff working in the team.

About us

DBTH is one of Yorkshire's leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.

It is our goal to give those who join Team DBTH the tools and opportunities to grow their career, it's our pledge to help you Develop, Belongand Thrive, Here.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.

Job description

Job responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Person Specification



  • Experience in a systems management role for a large system, in an end-user environment.
  • Experience of supporting complex clinical systems.
  • Experience of organising and chairing meetings.
  • Experience of working within the NHS acute hospital environment.
  • Ability to carry out system testing in a formal structured manner.
  • Ability to define project tasks and plan their execution within the framework of a formal Project structure.


  • Understanding of relevant IT management issues and techniques e.g. system change control, user acceptance, helpdesk provision, service level agreements, security standards & data protection.



  • Post graduate level education or equivalent experience in management of complex IT clinical systems.
  • Experience of information asset administration


  • ITIL Qualification
  • PRINCE 2 Foundation

Interpersonal Skills


  • Ability to communicate technical information to all levels of staff and management in terms easily understood to ensure systems are used correctly.
  • Ability to lead user groups and communicate with wide groups in meetings or training sessions.
  • Ability to record and analyse information from disparate sources to enable diagnosis of problems within information systems.
  • Ability to identify improvements to system or working practice and identify training needs.
  • Advanced Keyboard Skills including Microsoft.

Interpersonal Skills


  • Ability to work autonomously, using own initiative
  • Ability to carry out planned out of hours work from time to time e.g. new release final acceptance testing.

Employer details

Employer name

Doncaster & Bassetlaw Teaching Hospitals NHS FT


Doncaster Royal Infirmary

Armthorpe Road



Any attachments will be accessible after you click to apply.


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