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Sedgemoor Administration Operational lead

Employer
Somerset NHS Foundation Trust
Location
Burnham On Sea
Salary
£28,407 to £34,581 a year
Closing date
16 Jul 2024

View more

Profession
Other Health Profession
Grade
Band 5
Contract Type
Permanent
Hours
Part Time
The post holder will be responsible for the provision of comprehensive and efficient administration and secretarial services to members of the Neighbourhood & Primary Care Directorate.

The post holder will provide day to day management, recruitment, training and leadership to administrators working across the Neighbourhood & Primary Care Directorate This includes the arrangement and, organisation of the administration resource across the locality in a timely and effective way.

The post holder will play a key role in the development of the administration service to streamline processes as part of a wider directorate project and will be responsible for providing support and supervision to band 4 administration colleagues.

Main duties of the job

To work with the administrative staff ensuring that all departments are providing a high level of administrative support to their clinical teams.

Ensure effective communication within the administration teams and good working relationships with colleagues across the Trust.

Communicates complex and highly sensitive information which may relate to staff, patients and relatives.

Responds positively, promptly and in a courteous and professional manner, to enquiries and incoming telephone calls

Deals with routine enquiries and takes the appropriate course of action as necessary, liaising with others as appropriate.

Arrange and chair meetings with the Administration teams to offer peer support, discuss performance, ongoing issues and department developments.

Communicate with HR, Recruitment, Payroll, occupational health as required.

Interview applicants for administration posts in the Directorate and give feedback.

To be responsible for the organisation administrative practices to develop efficient system of work within the team(s).

Provides leadership to the Directorate administration teams on a day-to-day basis and, if necessary, allocates work.

Complete regular appraisals and 1-1 meetings with staff and oversee annual leave and mandatory training.

Is aware of budget.

Record information, audits, analyse results and provides recommendations.

Ensure staff are aware of trust policies.

About us

As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan -- there is truly something for everyone!

Job description

Job responsibilities

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Person Specification

Qualifications

Essential

  • Good standard of general education 5 GCSEs or equivalent.
  • Degree or equivalent experience or working towards within agree time scale.
  • HND Higher National Diploma or equivalent experience.
  • NVQ 4 in Business Administration or equivalent working towards within agree time scale.
  • Supervision skills.
  • Must be able to communicate in English Language, both written and verbally appropriate to the post


Desirable

  • ECDL
  • RSA/OCR III or equivalent typing/word processing including audio typing


Experience

Essential

  • Advanced Knowledge of information technology packages including Microsoft Word, Excel, Outlook and PowerPoint.
  • Experience of setting up and maintaining office systems.
  • Experience of budget management.
  • Proven Supervisor experience supervising and supporting colleagues.
  • Working with human resource policies
  • Extensive secretarial experience at senior level
  • Experience of taking formal minutes at sub committee level.
  • Proven experience of working well as part of a team


Desirable

  • Experience of using electronic systems e.g. Rio, Integra, Eroster.


Additional Criteria

Essential

  • Evidence of a good standard of literacy and English language skills.
  • Empathic and compassionate
  • Excellent level of verbal and written communication
  • Excellent interpersonal and communication skills, able to deal with people effectively at all levels: clinical and nonclinical staff, external agencies, and the public
  • Able to deal with difficult or distressed people in an appropriate manner using skills, empathy, reassurance, negotiation, persuasion, diplomacy, and assertiveness.
  • Communication in a calm, courteous and confident manner.
  • Ability to work as a team member and motivate others around you.
  • Able to interpret a wide range of information (some complicated information, i.e., validation, digital reports).
  • Ability to analyse and summarise documents.
  • Accuracy and attention to detail.
  • Ability to work under pressure.
  • Experience of co-ordinating training sessions for admin staff.
  • Able to work in a very busy working environment, making judgments on completing objectives and prioritising accordingly.bility to spend periods of time sitting down to use VDU.
  • Access to transport to travel in connection with the post to attend meetings or training events across the county.
  • Trustworthy.
  • Enthusiastic and committed.
  • Self motivated.


Employer details

Employer name

Somerset NHS Foundation Trust

Address

War Memorial Hospital

Love Lane

Burnham On Sea

Somerset

TA8 1ED

Any attachments will be accessible after you click to apply.

184-OL-BL-300

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