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Operational Manager

Employer
Mersey Care NHS Foundation Trust
Location
Liverpool
Salary
£50,952 to £57,349 Per annum pro rata
Closing date
18 Jul 2024

View more

Profession
Other Health Profession
Grade
Band 8A
Contract Type
Permanent
Hours
Full Time
We have an exciting job opportunity for the role of an Operational Manager over the Crisis Resolution Home Treatment Teams within Merseycare.

This role entails the management of the CRHT across the Liverpool & Sefton footprint ensuring CRHT services are managed effectively and a high standard of patient care is maintained. The post holder will be responsible for the effective management and ensuring that systems and processes are in place for training and development of the CRHT workforce.

This role involves leading the team in the delivery of project plans, allocating tasks as appropriate, identifying risks, issues and dependencies considering best practice and current options and ultimately making decisions in the best interest of the project.

The post holder will also work closely with the other members of the senior leadership within mental health urgent care, specifically their colleague in Mid CRHT.

As part of this role there is an expectation that the post holder will support the out of hours on call rota and also cover a seven day working week on a rota.

Main duties of the job

To ensure systems and processes are in place to providemanagement to CRHT services staff across thedivision and ensure effect recruitment, training and development of this staff group.

To implement and monitor service redesign and transformation across CRHT at pace ensuring no unintended adverse consequence arise and transformational activity achieves successful outcomes.

To identify resourcesto provide the services on a day to day basis and to develop plans for strategic development in the service and financial framework and over the longer term.

To contribute to service and corporate budgeting processes with delegated authority to manage financial and human resources.

Lead the teams in the delivery of project plans, allocating tasks as appropriate, identifying risks, issues and dependencies considering best practice and current options and ultimately making decisions in the best interest of the project.

To have a clear understanding of the capacity and flow from community to acute inpatient admissions.

About us

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Job description

Job responsibilities

An exciting opportunity has arisen for an Operational Manager post within our North Crisis Resolution Home Treatment Team. They will work closely with the operational manager for Mid CRHT ensuring all CRHTs are working towards the same model. The post holder will ensure a consistent approach to the delivery of high quality effective services is taken which is underpinned by standardised processes, protocols and care pathways.

As a key member of the Senior Management Team the post holder will be expected to contribute to the overall success of operational services in their area which meets the trusts objectives and targets.

To provide leadership and support to designated service in accordance with local, trust and national policy procedures and guidance.

To have delegated responsibility for budgetary management, all aspects of quality and performance management and provide advice and feedback to the Senior Management Team on service specific issues.

To provide clinical and managerial leadership to staff, ensuring the highest standards of clinical practice and risk management are maintained.

Person Specification

Qualifications

Essential

  • Appropriate professional qualification or experience at degree level as RMN/AHP/ Social Worker
  • Relevant post-graduate professional qualification


Desirable

  • PSI certificate/diplom a or management qualification
  • Masters degree or evidence of working towards


Other

Essential

  • Access to transport
  • Ongoing post-registration development
  • Able to demonstrate flexibility in working hours - e.g. participation in on call rotas


Personal Attributes

Essential

  • Professional attitude
  • Flexibility
  • Ability to contribute to develop professional excellence within the community team.


Experience/Knowledge

Essential

  • Minimum of 3 years clinical practice
  • Evidence of experience of working with a range of people with mental health problems in a variety of health care settings.
  • Experience of Risk Assessment and Health & Safety Management
  • Experience of working with carers, families and service users in community settings.
  • Experience of providing Clinical Supervision
  • Experience of budgetary management.


Skills

Essential

  • Evidence of working to a masters level of knowledge with strategic and analytical decision making
  • Able to communicate effectively both verbally and non-verbally
  • Possess excellent listening and negotiation skills
  • Clinical and management leadership skills
  • High standard of verbal and written communication skills
  • Ability to work on own and to work to clinical and managerial deadlines and to meet objectives
  • Able to work effectively with relevant professional networks in Mental Health/Child Protection
  • Problem solving/decision-making skills
  • Demonstrate knowledge in the concepts of mentorship, preceptorship and supervision and ability to provide education and supervision to qualified and unqualified staff
  • Experience of identifying training needs which are used to inform training programmes
  • Performance management/appraisal skills
  • Ability to lead in Clinical Audit/effectiveness/standard setting/service evaluation
  • Knowledge of developments in community care and of mental health legislation
  • Knowledge of CPA


Analytical Judgement Skills

Essential

  • Evidence of working to a masters level of knowledge with strategic and analytical decision making
  • Able to communicate effectively both verbally and non-verbally.
  • Possess excellent listening and negotiation skills.
  • Clinical and management leadership skills.
  • High standard of verbal and written communication skills.
  • Ability to work on own and to work to clinical and managerial deadlines and to meet objectives.
  • Able to work effectively with relevant professional networks in Mental Health/Child Protection.
  • Problem solving/decision-making skills.
  • Demonstrate knowledge in the concepts of mentorship, preceptorship and supervision and ability to provide education and supervision to qualified and unqualified staff.
  • Experience of identifying training needs which are used to inform training programmes.
  • Performance management/appraisal skills
  • Ability to lead in Clinical Audit/effectiveness/standard setting/service evaluation
  • Knowledge of developments in community care and of mental health legislation.
  • Knowledge of CPA.


Values

Essential

  • Continuous Improvement
  • Accountability
  • Respectfulness
  • Enthusiasm
  • Support
  • High professional standards
  • Responsive to service users
  • Engaging leadership style
  • Strong customer service belief
  • Transparency and honesty
  • Discreet
  • Change oriented


Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Broadoak Unit

Liverpool

L14 3PJ

Any attachments will be accessible after you click to apply.

350-MHC6423228

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