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Operations and Performance Manager

University Hospitals Coventry and Warwickshire NHS Trust
£43,742 to £50,056 per annum
Closing date
16 Jul 2024

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Other Health Profession
Band 7
Contract Type
Full Time
We have an exciting opportunity for an enthusiastic and highly motivated individual to join our team within the Surgical Services Group, covering Ophthalmology and Breast Surgery. This role is ideal for anyone who is looking to broaden their operational experience as a Manager within the NHS and acute services.

The post holder will need to have NHS operational management experience, be a highly visible and credible manager and have strong leadership qualities. A focus on ensuring the development and provision of a comprehensive, high quality, patient centered services. The candidate will need to have excellent interpersonal skills allowing them to work closely with Administrative, Senior Management and Clinical Teams etc.They must be able to raise the profile of the group across the organisation and critically, they must be passionate about delivering a world class service to patients.

Main duties of the job

This role will provide operational management and support to specialties within a clinical group. Supporting the Group Manager and Group Management Team in the delivery of a high quality, efficient and patient centered service in line with national and local Key Performance Indicators (KPIs). The post holder will provide day to day operational management of assigned clinical services, supporting the development and provision of a comprehensive, high quality, patient centered care service within the resources available.The post holder is responsibility for the improvement and delivery of scheduling and utilisation targetsrelated to both theatres and outpatients and to support delivery of performance against financial andactivity targets.The role will manage and oversee all administrative teams and functions for the service, including the management of service waiting lists and delivery of utilisation targets.

About us

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Job description

Job responsibilities

1.Work with the Group Manager & Operational & Performance Manager ensuring clear communication and robust operational implementation of policy, business objectives and agreed targets across the department.

2.Support the Group Manager & Operational & PerformanceManager with the operational management of services and supporting continuous service improvement.

3. Responsible for day-to-day delivery of operational performance within assigned services to achieve delivery of national and local targets and the development and delivery of improvement plans.

4.Responsible for assigned budgets as budgetary signature e.g. Admin cost centre budgets.

5.Implement HR and governance strategies and policies within relevant services to achieve compliancy with Trust policies and procedures, best practice, relevant legislation and regulatory provisions.

6.Responsible for the improvement and delivery of utilisation targets by ensuring effective and efficient usage of service capacity including Theatres, Treatment Rooms, Outpatients, and day units.

For further details of the role please see the attached job description.

Person Specification



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Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust


University Hospitals Coventry and Warwickshire

Clifford Bridge Road



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