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Band 5 - Radiology Patient Imaging Navigator, Radiology

West Hertfordshire Teaching Hospitals NHS Trust
£29,828 to £36,311 a year inc HCA pro rata
Closing date
12 Jul 2024

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Other Health Profession
Band 5
Contract Type
Part Time
A part time (0.6WTE) vacancy has opened to join our Radiology (X-Ray) team at West Hertfordshire Teaching Hospitals .Main duties will include managing the administrative processes for handling and appointing imaging referrals for all interventional procedures in CT/US & Fluoroscopy.

Main duties of the job

The post holder will assist in the delivery of the diagnostic elements of optimal patient pathways, ensuring diagnostic standards are adhered to and escalating when services are at risk of breaching established KPIs and turn-around-time standards.

The post holder will provide a comprehensive and high-quality administrative function within the radiology team and assist the service leads in the management of the radiology examination bookings. The primary role of which is focus on the interventional procedures for CT, U/S and fluoroscopy across all WHTH sites. The secondary focus will be other non-interventional examination booking management.

About us

There has never been a more exciting time to join West Hertfordshire Teaching Hospitals NHS Trust!

Major redevelopment works are planned as part of the New Hospital Programme. These will be most dramatic at Watford General Hospital where up to 90% of buildings will be new.

The trust has recently gained 'teaching hospital' status which reflects the dedicated work of many teams and individuals who have set the standard for delivering high quality training, learning and education at all levels of the workforce.

We are a flexible working employer

At West Herts we recognise the importance of a good work life balance and the ability to work flexibly. We are delighted to offer a variety of flexible working options for all staff. Please check out our web page for more information.

We encourage and welcome people with disabilities. If you need help, please ask.

We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.

If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

Job description

Job responsibilities

The post holder will ensure that every effort is taken to achieve minimum waiting times for appointments, in line with government & local targets, improve quality and communication, and work with the modality and service leads to reduce the numbers of patients who do not attend their appointments.

Undertaking administrative duties associated with the management of referrals, scheduling of appointments including overseeing specific clinic schedules and ensuring reports are generated and conveyed to the appropriate clinical teams.

Please refer to the attached job description and person specification for a full list of duties and details about the role.

Person Specification

Education and qualifications


  • GCSE qualifications (Maths, English, IT).


  • NVQ3 Customer Care or 2 years' equivalent experience in a customer facing environment or a willingness to work towards an NVQ3.
  • NVQ Administration, Certificate in Management
  • Radiology specific qualifications.



  • Medical Terminology.
  • Understanding of radiology interventional cases.
  • Understanding of patient tracker lists and referral to treatment rules
  • Competent in Microsoft Office programmes.
  • Understanding of information governance issues and how to manage confidential patient information and Data Protection Act.


  • Knowledge of Patient Administration Systems, e.g. CRIS, Clinicom, EPR, CERNER.
  • Understanding the Trust's policy on equality/diversity and Health & Safety policies.
  • Knowledge of Radiology systems of work.
  • DMO1, 6 week wait targets.



  • Evidence of administration role within the NHS.
  • Patient facing role experience.


  • Experiencing of employment within an NHS Radiology department.
  • Complaint handling.
  • Reception and secretarial experience.

Employer details

Employer name

West Hertfordshire Teaching Hospitals NHS Trust


Cross Site


WD18 0HB

Any attachments will be accessible after you click to apply.


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