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ACAH Clinical Coordinator

University Hospital of North Midlands NHS Trust
Stoke on Trent
£35,392 to £42,618 per annum
Closing date
12 Jul 2024

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Other Health Profession
Band 6
Contract Type
Full Time
As a member of the Acute Care at Home team (ACAH), you will be an important part of the national 2 hour Urgent Community Response and roll out of virtual services, a ground breaking initiative that will pave the future of the NHS.

The ACAH service brings together acute & community nursing services, allowing for development of knowledge, skills and experience in a varied and exciting speciality. By supporting early discharges from hospital, as well as hospital avoidance from the community rapid intervention services, we are able to provide subacute care for patients in the comfort of their own homes. Benefits of this approach include the avoidance of deconditioning, ensuring that family involvement and independence is promoted, and ensuring that other service scan run alongside the virtual ward such as care agencies which in turn minimises disruption to the patients' lives.

As the Nurse coordinator you will work alongside the Lead ACP's & Operational Managers, clinicians, nurses and the Virtual ward Matrons, to facilitate effective use of our 2 hour UCR & Virtual Ward Beds.

The Nurse coordinator will provide triage assessment, clinical support, advice, assistance and professional expertise to all health care professionals contacting ACAH

The Service will be the access point for 2hr Urgent Community Response (CRIS) & Virtual Ward (VW) referrals within the UHNM Footprint and MPFT Community Services, taking referrals from the Integrated Care Coord Centre, and Acute Hospitals

Main duties of the job

To work as a key member of the Acute Care at Home Team to ensure professionals are able to make referrals through the services hub

To offer sound clinical advice that overseas entry into the service

To manage the allocation of work within the 2hr UCR team

To offer clinical oversight of patient caseloads in order to support the CRIS practitioners

To offer clinical support with diagnostics, onward referrals to follow on pathways

Support the Lone Working Policy within ACAH

To work in conjunction with the Lead Clinical Practitioner to provide high quality, clinical triage using knowledge, skills and critical thinking and professional judgement

To control and manage calls effectively by using skilled questioning, active listening and excellent verbal communication skills in a calm, professional manner

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Job description

Job responsibilities

Please see full Job Description and Person Spec documents attached

The role will include the collation of records and data so that utilisation can be reported effectively, and the promotion of the Virtual Ward across the acute trust to ensure effective patient flow and bed utilisation.

The Nurse coordinator will be expected to receive referrals into all aspects of our service, allocate workload and clinical visits, act as clinical contact for our service, support our clinical team with enquiries, case management and clinical oversight. The coordination of our referral access point will be pivotal to the smooth running of our ACAH service.

Person Specification

Essential Qualifications


  • oEducated to degree level.
  • oEvidence of higher level study at Masters Level Alternatively working knowledge and experience at an equivalent level
  • oCurrent HCPC Registration
  • oCurrent NMC Registration first level Nurse essential
  • oPhysical Health Assessment Qualification or equivalent
  • oLeadership and Management Qualification
  • oProficient in the use of Microsoft office: Word, Excel, access and Power-point
  • oProfessional training delivery qualification or equivalent experience of delivering and facilitating in challenging environments.
  • oPortfolio of certified/accredited professional development activity undertaken in relevant areas
  • oExperience and/or qualifications in the specific area Organisational Development
  • oSafeguarding level 1-3 for Adults

Knowledge, Skills, Training and Experience


  • oDemonstrates negotiating, persuasive, motivational, reassurance skills, gives formal presentations
  • oDemonstrates highly developed specialist knowledge of working in an Acute Trust or Community Service, underpinned by theory and experience
  • oExperience of providing highly specialist advice concerning care being accountable for direct delivery of sub-division of a clinical, clinical technical or social care service
  • oExperience of working across boundaries to develop networks with key stakeholders
  • oExperience of managing a diverse team utilising the full spectrum of HR practices
  • oAbility to prioritise workload in response to service need
  • oAbility to work autonomously and be accountable for own actions
  • oAbility to motivate and support others to achieve goals
  • oAble to utilise initiative to solve problems and develop the service
  • oAbility to work as part of the wider team
  • oBroad experience of project work and managing projects in a complex multi system environment
  • oExperience of delivering training programmes & presentations to various levels of staff.
  • oExperience of facilitating staff engagement interventions with groups of staff or teams oGood influencing and networking skills
  • oGood influencing and networking skills
  • oExcellent written and communication skills
  • oAbility to maintain confidentiality and deal with situations in a sensitive manner
  • oAbility to follow complex instructions and make the complex simple
  • oAbility to contribute directly to the production of strategy and policy documentation
  • oAbility to develop medium and long term plans to meet service need and ensure sustainability
  • oAbility to apply evaluative and reflective techniques to personal practice, events and activities
  • Ability to understand, interpret and critically analyse data and information


  • oExperience in managing budgets and approval of expenditure
  • oThe ability to integrate theory and practice through the effective development and delivery of learning programmes and events which take full account of relevant learning methodologies, principles and paradigms

Personal Qualities


  • oPositive mind set in respect of supporting organisational change learning, and continuous improvement.
  • oEffective interpersonal and intrapersonal skills including high degree of self- awareness and self-regulation
  • oTakes responsibility and is accountable for delivering to their agree objectives
  • oConsistently professional, collaborative and compassionate in their approach.
  • oWorks with patients and people at the fore - operates to a customer service ethos
  • oActs to support and enable effective teamwork
  • oDelivers work of consistent and predictable high quality
  • oThere is frequent requirement for prolonged concentration when facilitating
  • oEmotional effort the post holder will at times be exposed to distressing and emotional circumstances
  • oAbility to travel to and work across multiple sites

Employer details

Employer name

University Hospital of North Midlands NHS Trust


1 Smithfield

Leonard Coates Way

Stoke on Trent


Any attachments will be accessible after you click to apply.


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