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Programme Manager - Neurodevelopment Improvement

Employer
Cwm Taf Morgannwg University Health Board
Location
Abercynon
Salary
£51,706 to £58,210 per annum
Closing date
12 Jul 2024

View more

Profession
Other Health Profession
Grade
Band 8A
Hours
Full Time
Responsible for the day-to-day activities for the Neurodevelopment Improvement Programme

Focus will be the delivery of the Portsmouth Profile pilot projects in three local authority areas within 2024/25

Supporting Programme Board and ongoing Workstream activities

Main duties of the job

The Programme Manager will take a leading role in the development and delivery of the projects and programmes for key pilot projects as part of the Neurodevelopment Improvement Programme and also their scrutiny, challenge and monitoring. This will involve developing and implementing a range of policies and procedures that will impact across the programme.

As a senior professional manager working at corporate level across the 4 regional statutory partner organisations with considerable freedom to act, the post holder will play a key role in supporting these organisations in the development and implementation of the key objectives set out in the projects.

The post holder will manage dedicated project resources and resources contributing to project delivery. In particular, the post holder will have specific programme and project management responsibilities, often working within tight timescales and competing demands. This work will often involve working with highly complex, sensitive and contentious information with a high degree of autonomy.

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:
  • We listen, learn and improve
  • We treat everyone with respect
  • We all work together as one team

We are a proud local employer around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Job description

Job responsibilities

The post holder will:

Lead the management and delivery of one (or more) of a number of large, complex and high-value projects with multiple stakeholders.

Engage with all stakeholders to determine the project scope and implementation processes.

Create project design documentation, and manage the project throughout the project life-cycle to ensure that all deliverables are met.

Lead on determining and developing project performance indicators and analysing data to facilitate decision making.

Advise the Programme leads and Senior Responsible Officers (SRO) on the future measures and objectives for project delivery, ensuring consistency with national targets and local objectives.

Make a significant contribution to providing innovative solutions and developmental interventions to ensure top performance and delivery of project / programme aims to achieve this the Programme Manager will require excellent communication and interpersonal skills to work with all stakeholders.

Exercise sound judgment in an extremely complex environment.

Contribute to the organisation-wide skills and training programme to promote improvement methodology and project management skills, focussed on embedding a culture of continuous improvement and high performance.

Support Programme leads and Senior Responsible Officers (SRO) by providing the necessary infrastructure, systems and skills required to meet the long term performance requirements for the delivery of identified key programmes and projects.

Lead on specific projects as determined by the Programme leads and Senior Responsible Officers (SRO), ensuring SMART objectives for all relevant projects.

Assist Programme leads and Senior Responsible Officers (SRO) to initiate and create project delivery and support teams, to respond to programme needs, creating confidence to deliver and assuring the Board of its ability to meet its objectives.

Create an overarching project plan for the development and implementation of the programme, reviewing as appropriate to meet changing needs and requirements affecting both participating organisations. Track and report progress to the Project team and Board.

Apply high levels of communication/change management skills to overcome any resistance to change.

Assist the Programme leads and Senior Responsible Officers (SRO) to review the performance of projects by leading and undertaking complex audits, evaluations of service and surveys.

Report outcomes so that all key targets are met, ensuring that there is an ongoing review of progress and where necessary, intervention to ensure projects are delivering to the required quality and levels of effectiveness, productivity and efficiency.

Provide expert advice to Executive Directors and senior management teams on the requirements and development of key performance indicators for their balanced scorecards.

Assist the Programme leads and Senior Responsible Officers (SRO) to establish an improved performance reporting regime on project deliverables, to provide assurance to the Programme Board on performance, using credible researched performance metrics.

Assist with the preparation of performance reports for the Programme Board.

Manage the whole project life cycle from the development of the design and preferred solution, through to project delivery, implementation and evaluation. This includes acquiring resources and co-ordinating the efforts of team members in order to deliver the project to plan.

Regularly lead project groups and workshops, providing leadership and direction.

Be a dynamic leader, capable of shaping cultures for the delivery of high quality, patient focused care within available resources.

Be proactive, facilitative and engage with others in the assessment, development and review of performance and delivery using performance data, patient experience/patient stories, research and evidence as the platform for improvement.

Create and drive an environment of performance and project management discipline supported by a framework that enables clinical services and departments to flourish.

Maintain and improve own knowledge, learning and ability to excel in the role, being an example for others.

Adhere to the standards laid down in the NHS Code of Conduct for Managers and at all times act in a manner that reflects and promotes the values of the University Health Board.

This is a key leadership role within the organisation supporting strategic service redesign implementation which requires the post holder to have specialist knowledge and experience in service redesign.

Work with Localities and Directorates to influence and shape strategic and operational priorities in order that where there are competing priorities, these can be aligned in order to optimise improvement and performance.

Lead on determining and developing programme/project performance indicators, and future measures and objectives for project delivery, ensuring consistency with national targets and local objectives.

Be required to interpret and implement national policies, procedures and guidelines, advising on their affect and implications

Develop and maintain professional communications and networks within the organisation and at local and national level.

Work with all internal and external stakeholders influence and shape strategic and operational priorities in order that where there are competing priorities these can be aligned in order to optimise improvement and performance.

Ensure highly effective communication mechanisms and processes are in place to negotiate and consult with Board Directors, Directorates and senior clinicians in order to achieve demonstrable and measurable project / programme outcomes.

Have a high level of specialist knowledge of the performance management levers, organisational risks and the need for full evidence and options to be determined and taken forward.

Present highly complex information to a wide range of stakeholders throughout the Cwm Taf Morgannwg Region including CTM UHB, Local Authorities, Third Sector, the public, service users/patients, and community groups.

Ensure compliance with performance targets and strategic objectives.

Have the highest level of interpersonal and communication skills to influence change and engage with challenging targets, and be able to achieve this in a possible hostile and antagonistic range of environments. Use a wide range of communication skills to win hearts and minds on highly sensitive change issues, overcoming barriers to acceptance.

Manage, motivate, persuade and influence multiple stakeholders and patients to ensure the timely completion and delivery of programme / project outcomes.

Deal with highly contentious and controversial matters with tact and diplomacy, while ensuring that decisions are made in an open and transparent manner based on the evidence available.

Communicate effectively with staff throughout the Cwm Taf Morgannwg Region in relation to areas of responsibility.

Ensure that the project is delivered within the managed financial budget and contingencies, and revenue and capital variances are monitored and reported.

Ensure robust systems of governance (clinical, financial, staff, audit and information) and risk management are in place.

Produce dashboard performance reports, reporting on project progress, next steps, deliverables, resource requirements, risks and issues.

Line manage the senior project officers.

Manage, monitor and motivate the cross functional team assigned to the project including dedicated project resources and Directorate resources with project responsibilities. This will include coaching and mentoring, resource planning, standard setting, performance management, team and individual development.

Support the development of a network of highly skilled, capable, forward thinking and flexible individuals to work in a number of environments within the University Health Boards to develop an environment of continuous performance improvement and reliable delivery of care.

Work closely with the Programme leads and Senior Responsible Officers (SRO) to help develop performance reports from the University Health Board and Local Authority systems.

Ensure consistent application and interpretation of complex national data definitions.

Interpret and analyse a range of complex performance and information systems to support strategy and programme development and project planning.

Work with key stakeholders in developing performance management frameworks and measures to enable effective performance monitoring and management and progress towards key outcomes.

The post holder will require standard keyboard skills and be required to record and store all information/data on the appropriate information systems.

Person Specification

Qualifications and Knowledge

Essential

  • Highly developed knowledge of project management methodologies and techniques, including change management and service redesign, acquired through training, experience and/or qualification to Master's or equivalent level
  • In-depth specialist knowledge and expertise across a range of disciplines including Performance Management, Project Management, Quality and Service Improvement Tools/Techniques. PRINCE II and or Managing Successful Programmes (MSP) qualification.
  • Proficient using Microsoft Project, Visio, PowerPoint, Excel and Word. Up to date knowledge and understanding of current priorities within NHS Wales.
  • Evidence of recent personal development at senior management level.
  • Partnership working and stakeholder management acquired through training and experience over an extended period.
  • Detailed understanding and experience of programme and project management methodologies
  • Detailed understanding of systematic approaches to risk management and contingency planning.
  • Knowledge of organisational performance management principles and practice.


Skills and Attributes

Essential

  • Ability to work effectively with and gain and retain confidence of clinicians, managers and other staff. Ability to liaise with wide range of partners, including patients and public.
  • Ability to train others on project management and service improvement techniques. Demonstrable ability to communicate effectively using excellent communication skills, including strong report writing and presentation skills
  • Able to write project initiation documents, business cases, strategic plans, dashboard reports, policies and procedures.
  • Excellent analytical skills to develop, read, interpret and disseminate complex information to others. Working knowledge of budgets and financial management, coupled with sound financial control skills.
  • Excellent strategic thinking, analytical and problem solving expertise.
  • Ability to perform and deliver under pressure, including dealing with complex and contentious issues in a hostile environment
  • Ability to negotiate and influence change processes.
  • Clear leadership skills, influencing and team building skills.
  • Highly developed interpersonal skills, a natural facilitator.
  • Highly developed judgement and decision making skills.


Experience

Essential

  • Evidence of specialist knowledge and expertise in project management and service improvement and transformation, acquired in a Modernisation/ Operational/ Performance Management environment, through professional qualification or equivalent experience.
  • Strong senior management experience with an ability to command credibility.
  • Successful track record of leading and delivering large scale, complex projects
  • Demonstrable evidence of innovation and improvement in provision of services, ensuring that maximum improvement is derived from identified innovations
  • Proven ability to lead, manage and implement change.
  • Proven work record of consistently achieving high standards and delivering objectives and priorities. Evidence of creating and sustaining positive relationships with staff and stakeholders.
  • Experience of managing complex change.


Other Role Requirements

Essential

  • Welsh Speaker (Level 1) or willingness to work towards achieving this level. This is the minimum level of Welsh required


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110-AC261-0624

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