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Operational Manager

University College London Hospitals NHS Foundation Trust
£58,698 to £65,095 Per annum inclusive of HCAS
Closing date
12 Jul 2024

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Other Health Profession
Band 8A
Full Time
An exciting opportunity has arisen for a fixed-term contract or secondment for an individual passionate about delivering high quality, innovative care for children and young people.

This role will be based at the Lighthouse, the UK's first and England's only Child House, a unique multi-disciplinary service for children and young people who have experienced sexual abuse, within the Paediatric and Adolescent Division at UCLH. The role is a fixed-term post in line with Lighthouse funding until March 2025.

The ideal candidate will be an enthusiastic and experienced operations manager in the NHS, with strong leadership skills in integrated multi-disciplinary team working. They will demonstrate a high degree of independence and adaptability to deal with the daily demands of the service and frequently changing priorities of the role, whilst also having the ability to see projects through in the required timescales.

This role is a great opportunity for anyone with an interest in gaining experience in an innovative service at the forefront of testing new ways of working and integrating health, CAMHS, advocacy and criminal justice work to improve children and young people's health and justice outcomes.

Main duties of the job

This role will be supporting the service in a critical phase of mapping its sustainability and implementing innovation projects, which a number of new staff are joining the service for on a temporary basis.

In addition to the day-to-day running of a busy service, troubleshooting problems as they arise, maintaining and implementing monitoring systems and fulfilling reporting requirements, the Operations Manager will support the business intelligence team with the development and implementation of a business intelligence suite that meets the data needs of the service, adequate staff training and other associated requirements. This is a time-sensitive task and will be prioritised.

In addition, the post holder will prioritise working with the Lighthouse Assistant General Manager and clinical teams to scope options for aligning Lighthouse systems, such as the Electronic Patient Record System, access to estates and facilities support, and others with UCLH.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:
  • University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
  • National Hospital for Neurology and Neurosurgery
  • Royal National ENT and Eastman Dental Hospitals
  • University College Hospital Grafton Way Building
  • Royal London Hospital for Integrated Medicine
  • University College Hospital Macmillan Cancer Centre
  • The Hospital for Tropical Diseases
  • University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Job description

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Lighthouse model

The Lighthouse is the first UK Child House, a multi-professional service for CYP who have experienced child sexual abuse and a national leader in the field. The Lighthouse provides a holistic health assessment and medicalsupport, emotional support and therapeutic interventions, advocacy and police interviews led by clinical psychologists. This child-centred concept has had proven success abroad, in particular Iceland, where there is evidence of increased convictions and improved health and well-being of the child/young person.

After a successful pilot, funded by the Home Office, NHS England, Mayors office for Police and crime (MOPAC) and Department for Education from 2018 - 2022, the Lighthouse secured funding from April 2022. NHS England commission the service which is provided by University College London Hospitals (UCLH) in partnership with NSPCC and Metropolitan Police Service. CYP who live in the five boroughs in North Central London: Camden, Islington, Enfield, Haringey and Barnet can be referred or can self-refer to the service.

The Lighthouse team

The service is jointly managed by the Lighthouse Operational Manager and the Clinical Lead. The Lighthouse team includes paediatricians, clinical nurse specialist for sexual health, case workers, social workers, a team of therapists (including clinical psychologists, psychiatrist, psychotherapists, CAMHS practitioners), a lived experience consultant as well as police liaison officers and access to Letting the Future In practitioners (NSPCC) based in Lighthouse.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.

UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

Person Specification

Knowledge & Qualifications


  • First level degree or equivalent experience
  • Educated to Masters level or equivalent experience
  • Management qualification or equivalent experience



  • Extensive healthcare experience including paediatric and safeguarding services
  • Operational management experience in acute hospital setting or equivalent
  • Experience in business and strategic planning and the interpretation of NHS and service policy to support proposals
  • Experience of effective management of budget
  • Relevant experience in change management
  • Wide experience in developing successful business cases to support service plans and strategy

Skills and Abilities


  • Able to utilise ICT to full potential
  • Data collection and interpretation as required.
  • Ability to analyse, interpret and present complex data / information Budgetary management skills
  • Highly professional role model
  • Able to delegate appropriately
  • Managing organisational change
  • Managing a range of staff groups



  • Excellent written and verbal communication skills
  • Ability to handle complex, sensitive or contentious information during discussion with individual or groups
  • Excellent oral, written and presentation skills

Personal And People Development


  • Human Resource skills
  • Organisational skills
  • Decision-making skills
  • Able to communicate effectively to all disciplines
  • Able to manage time effectively
  • Able to prioritise objectives and workload
  • Practice Development

Health, Safety And Security


  • Monitors and maintains health, safety and security of self and others
  • Promotes, monitors and maintains best practice in health, safety and security
  • Clinical risk management techniques and skills
  • Clinical Governance and Risk Management

Service Improvement


  • Thorough understanding of NHS improvement agenda
  • Business planning Skills



  • Quality assurance and improvement
  • Ability to prioritise work programs in the face of competing demands
  • Ability to manage and deliver to deadlines and within resources

Equality and Diversity


  • Respects the privacy and dignity of the individual
  • Understands the implications of Equal Opportunities in practice
  • Able to think critically about equality, diversity and inclusion and implement strategies to improve inclusion for patietns and workforce
  • Able to support the service to address health inequalities

Employer details

Employer name

University College London Hospitals NHS Foundation Trust


The Lighthouse

7-9 Greenland Place



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