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Deputy Performance Manager

Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
£35,392 to £42,618 a year pa pro rata
Closing date
12 Jul 2024

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Other Health Profession
Band 6
Contract Type
Full Time
An exciting opportunity has arisen for a Deputy Performance Manager to join our team working full time (5 days per week, Mon-Fri).

We are looking to appoint a suitably qualified and enthusiastic Deputy Performance Manager to join our established team within the Medicine Division. Candidates must meet the essential criteria within the person specification or be able to demonstrate experience in a similar role.

When applying for this position, please refer to the person specification and demonstrate within your application form how you meet the criteria, providing examples where possible.

Please note this vacancy may close before the advertised closing date if a sufficient number of suitable applications are received.

Candidatesare required to present original certificates for qualifications at interview stage.

Main duties of the job

This interesting and varied role requires the ability to work well on your own initiative whilst being committed to teamwork to ensure work is completed to meet Trust targets. You must possess the ability to manage a variety of tasks and prioritise these accordingly whilst working under pressure. Good communication skills and the ability to deal with confidential and sensitive issues in a professional manner are essential.

The successful candidate will be confident in working within a team of multi-disciplinary professionals.

This post offers the opportunity to be part of a friendly supportive team who aim to provide excellent patient care. You will play an integral role in implementing and improving patient services.

About us

Choose Well - Choose WWL

Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

Job description

Job responsibilities

Planning and Organisational Duties
  • Rigorously monitor and manage performance within own area of responsibility, to assist in achieving diagnostic and outpatient targets.
  • In conjunction with Directorate aims and objectives, develop and introduce systems of waiting list management that are patient-focused, efficient and allow pro-active management of increased demand.
  • Coordinate day case planners.
  • Ensure accuracy of Directorate 18-week waiting information using the trust Information Management System and ensure compliance with national guidance on definitions and local policies
  • In response to Directorate negotiations, develop and implement systems to achieve a balance between referral and hospital capacity.
  • In conjunction with appropriate Directorates, regularly monitor and adapt systems to ensure clinic templates are full and in conjunction with Trust policy, assist in developing robust booking systems in order to optimally use capacity
  • Develop, analyse, and review standardisation of clinic templates across the directorate to identify a more efficient scheduling of activity, and to ensure maximum capacity in order to comply with electronic booking. Where necessary ensure appropriate training of others to assist in the maintenance and its compliance
  • Assist in the development and maintenance of different information systems (and technology) to support the effective management of resources within the designated area of responsibility.
  • Across the area of responsibility review clinic utilisation to identify opportunities for improvements and implement change accordingly.
  • Ensuring outpatient and inpatient capacity is filled by validating PTLs
  • A high level of specialist knowledge is required to make decisions on specific changes needed to achieve the specific directorate aims, objectives & targets
  • Complete Datix Incidents in line with Trust Policy
  • Responsible for the case management of complaints as allocated by the Divisional Governance Team
  • Regularly monitor and adapt systems to ensure clinic templates are full and in conjunction with Trust Policy, assist in developing robust booking systems in order to optimally use capacity
  • Across the area of responsibility, support admissions in order to optimally use outpatient capacity
  • Make changes to improve patient pathways, liaising with other senior managers from relevant departments to ensure change is implemented and communicated
  • Responsible for carrying out weekly one to ones with admissions teams, managing and reviewing their performance, to ensure compliance with National RTT Guidelines
  • Review consultant follow up backlogs and identify any capacity issues
  • Review consultant access times and identify any capacity issues
  • High level of specialist knowledge is required to make decisions on specific changes needed to achieve specific directorate aims, objectives and targets

Communications and Key Working Relationships
  • Maintain high profile effective links with various departments PAS/HCO/BI
  • Managing difficult complex & sensitive situations
  • Representing Medicine at meetings and discussions, often with more senior colleagues. Taking any actions on board
  • Proactive management of consultant queries
  • Key Relationships: Board of Directors / Deputy Director of Operations / Deputy Director of Nursing & Quality / Divisional Medical Directors / Other Divisional Directors of Performance / Divisional Heads of Nursing & Quality / Clinical Directors / Divisional Managers Clinical and Non Clinical / Divisional Support Managers HR, Business Analysts and Finance / Commissioners / Local Authority / Trust Managers / Trust Clinicians / PCT

Responsibility for Finance
  • Order goods in accordance with the Trusts financial framework / Standing Financial Instructions
  • Support the identification, implementation and monitoring of year-on-year cost improvement programmes and delivery of cost improvements, service developments and income generation opportunities within the Directorate.
  • Ensure that best value and use of resources is maintained at all
  • Support the identification, implementation and monitoring of year-on-year cost improvement programmes
  • Support the Division in obtaining the resources to fund developments
  • Responsible for the validation of any Theatre Proformas to ensure no loss of income

Responsibility for Human Resources
  • Assist in ensuring, as far as practical, appropriate cover to all aspects of the Directorates Medical services, whilst maintaining financial control and European Working Time Directorate
  • Work with rota co-ordinators to review outpatient demands and negotiate any alignment in the medical staffs rotas
  • Plan & negotiate contingencies for unpredictable short-term sickness of medical staff to ensure Inpatient/Outpatient coverage is found in order to maintain National & Trust Targets.
  • Demonstrates an open door policy and that open and inclusive working relationships are developed with front line staff being fully involved in Directorate decision making.
  • Provide a supportive and developmental environment in which staff are motivated to realise their full potential as identified through Performance Development Review and the implementation of the Knowledge and Skills Framework (KSF).
  • Ensure that staff under his or her direction are managed in line with HR policies and procedures, paying particular attention to capability, conduct, performance and attendance management
  • Ensure that the philosophy and best practice for Improving Working Lives are adopted, openly discussed and implemented.
  • Review outpatient and inpatient demands using knowledge and understanding in negotiating any alignment in medical staff rotas. Make recommendations to the lead clinicians and other medical staff
  • Interviewing and recruitment of staff

Responsibility for Health & Safety
  • Compliance with the Health & Safety at Work Act 1974 the post holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.

Responsibility for Information Resources
  • Ensure that effective lines of communication are established within post holders areas of responsibility.
  • Liaise with medical colleagues to maximise the effective running of the Directorate.
  • Ensure effective communication at all levels to ensure the directorate delivers an efficient and effective service.
  • Utilising data on the Trusts IT systems generate reports to inform and influence practice and service delivery
  • Ensure accuracy of 18 week sign off information using Trust BI systems
  • Responsible for validating the Chartered Cancellation report for the Division and sending manual exclusions to BI
  • Responsible for the validation of 18 weeks pathways to ensure nationally reported data, making changes to pathways where necessary
  • Communicating service related information and 18 week position to senior managers as requested

Responsibility for Governance
  • To minimise hazards in the working area and ensure that staff under his/her direction adhere to all safe systems of work applicable to the area of work.
  • To undertake appropriate risk assessments and implement risk reducing measures.
  • To ensure there are appropriate arrangements for reviewing significant risks and highlight risks that cannot be addressed at a local level to the appropriate Senior Manager
  • To ensure staff under his/her direction are up to date with Trust polices, procedures and statutory training.
  • To be aware of the Trust critical / serious incident reporting processes
  • To support the delivery of the Trusts clinical governance agenda, participating in assessment and action planning and escalating where appropriate
  • Promote a culture that continually reviews performance using critical incident and complaints as tools for continuous improvement
  • To ensure data relating to activity is accurate, complete and informs service planning.
  • Completion of Risk Assessments when necessary

Responsibility for Teaching
  • Assist in new staff induction together with the identification and support of training requirements.
  • Facilitate a supportive learning environment that enables all members of the team to develop.
  • Recognise the effective utilisation of all appropriate development resources and opportunities.
  • Promote the ethos of continuous improvement disseminating any new knowledge gained to other colleagues.
  • Recognise and accept responsibility for own personal development.

Person Specification



  • Able to work under pressure and meet deadlines.
  • Ability influence decision makers negotiate & handle conflict.
  • Word processing skills Microsoft Office suite (e.g. word, excel)
  • Ability to communicate effectively with different level of staff including clinicians and managers at a senior level.
  • To use initiative and work within limited precedent.



  • Awareness of Clinical Governance and Risk Management.
  • Health Records Policies and Procedures



  • Relevant managerial experience of 'system' working and performance management.
  • Experience of managing staff, change management & training & development.
  • Experience of capacity and demand planning



  • Relevant postgraduate Diploma or NVQ level 6 (or equivalent specialist knowledge & experience through relevant training)



  • Evidence of professional and/or personal self-development.
  • Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation

Employer details

Employer name

Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust


Royal Albert Edward Infirmary

Wigan Lane



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