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Assistant General Manager

Guy's and St Thomas' NHS Foundation Trust
£58,698 to £65,095 a year inc HCA
Closing date
16 Jul 2024

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Other Health Profession
Band 8A
Contract Type
Full Time
An exciting opportunity has arisen to join Evelina London Children's Hospital as Assistant General Manager for Evelina London Children's Cardio-Respiratory and Intensive Care Services [CRIC].

Our Directorate consists of acute, elective and surgical services for children including Intensive Care, Cardiology, Cardiac surgery and Respiratory. We deliver care in our specialist children's hospitals, Evelina London Children's Hospital and Royal Brompton Children's Hospital, in the community and in other hospitals across the South Thames Paediatric Network (STPN). Our Paediatric Intensive Care Unit (PICU) at Evelina London Children's Hospital offers an integrated specialty pediatric intensive care transport service, the South Thames Retrieval Service (STRS), which operates across the South Thames network including King's College Hospital and St George's Hospital.This role is an exciting chance to work closely with the service managers and Directorate Management teams to support services in the delivery of their Business Plans relating to CRIC Services. This includes the integration of services between the Evelina London Children's Hospital site, and the Royal Brompton and Harefield Hospital sites, and the specialist care provided to patients throughout South East England. This is an exciting time to join the Evelina following the introduction of a new Electronic Health Record system rolled out across Guys and St Thomas'.

Main duties of the job

The post demands a proactive and creative approach in order to support the services across Evelina London and the Royal Brompton, to ensure the smooth running of both outpatients and inpatient scheduling teams, in a demanding and rewarding atmosphere.

The successful candidate will be adaptable, have excellent organisational and prioritisation skills, have excellent communication skills, good attention to detail and problem-solving abilities. The post holder will work closely with the clinical leads and teams across the children's Allied Health Professional teams, centralised Outpatient services and the in-house CRIC admission and surgical scheduling teams. The post holder must be IT literate and have the ability to navigate trust IT systems as well as monitor key metrics and data trends around emergency and elective activity.

About us

Evelina London is part ofGuy's and St Thomas' NHS Foundation Trust and we are responsible for providing services for women and children. With over 3,000 dedicated staff, and led by an Executive Team and Board, we have significant devolved autonomy to focus operationally and strategically upon the needs of our patients. We also benefit from being part of a large and successful NHS foundation trust, whose values we share. We have an ambitious strategic development programme, with backing from Guy's and St Thomas'.

Every year, the number of children and young people Evelina London cares for, in our hospitals and in the community, continues to grow. We provide comprehensive health services from pre-conception, before birth, throughout childhood and into adult life. Evelina London is here for children, young people and women from London to South East England, and provides specialist care for families around the UK and across the world.

As the only NHS Trust in London with women's and specialist children's services on one site we have unique opportunities to provide excellent, high-quality, integrated care for mothers, babies and children. We operate through five clinical directorates: Children's Medicine and Neonatology Children's Surgery, Theatres and Anaesthesia Children's Cardio-respiratory and Intensive Care Children's Community Services and Women's Services.

Job description

Job responsibilities

The purpose of the Assistant GM post is to support the Deputy General Manager, General Manager, Clinical Director and Head of Nursing to ensure that both strategic and operational demands continue to be met. The Assistant General Manager role will be a full time post accountable to the General Manager and deputise for the General Manager as appropriate. The post holder will be fully responsible and accountable for the delivery of clinical services in their directorate.

The post holder will have direct oversight of the following areas:
  • Operational and management support for the junior medical workforce
  • CRIC related AHP & Therapies support
  • RBH Admissions and Outpatient oversight
  • EPIC Optimisation
  • Patient Safety and Quality Improvement Projects
  • Staff Wellbeing

Person Specification

Education and Qualifications


  • Degree level education or equivalent experience
  • Relevant Masters qualification or equivalent experience working as an operational manager


  • Prince 2 qualification, Agile, Lean/SixSigma or equivalent lean methodology experience



  • Extensive operational management experience in large complex organisations, some of which should be in health care, including design, development, implementation and management of operational change in a multiple stakeholder environment
  • Demonstrable success in delivering change and performance with and through your management and clinical teams, and ensuring a capability to deliver, monitoring performance and giving feedback
  • Significant experience of working with a range of professionals and in a range of environments
  • Experience of facilitating group discussions and supporting training, education and development opportunities
  • Experience of influencing staff at all levels to ensure project objectives are owned by all members of the team including users and stakeholders
  • Experience of developing, monitoring and managing budgets.
  • Evidence of the ability to involve teams in analysis of situation and solution development persuade teams to take on new ways of working and to constructively challenge the status quo
  • Experience of working in complex clinical environments.


  • Previous experience of working in academic organisations with knowledge about the interactions of clinical service, research and educational incomes



  • Highly developed specialist knowledge and experience of developing services across the patient pathway.
  • Excellent inter-personal and communications skills, with a track record in consistently delivering performance targets and writing complex business cases and policies
  • Highly developed knowledge and understanding of organisational development and change
  • Use advanced analytical and judgement skills including understanding and application of complex statistical and numerical data.
  • Apply excellent communication skills both written and verbal including advanced formal presentation skills, influencing and negotiating.
  • Set out conclusions and recommendations clearly and concisely in a range of written and verbal styles to reflect the needs of the audience.
  • Influence, negotiate with, and motivate senior managers and clinicians to enable the delivery of services.
  • Work flexibly, prioritise workloads and resource them in response to changing demands and requirements.
  • Use a creative approach to problem solving.
  • Competently use Excel, PowerPoint, and Microsoft Project
  • A credible opinion former with strong influencing skills able to negotiate deliverables and timelines at all levels of organisation


  • Presenting to large groups

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust


Evelina London Children's Hospital / Royal Brompton Hospital



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