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Urgent Treatment Centre Coordinator

University Hospitals Dorset NHS Foundation Trust
Depending on experience
Closing date
14 Jul 2024

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Other Health Profession
Band 6
Contract Type
Full Time
  • To work as the shift coordinator responsible for patients and staff in the UTC area of the Emergency Department.
  • To manage patient flow between the ED and the UTC ensuring the patient is seen and managed in the most appropriate area of two areas and the wider Trust including effective use of streaming to SDEC facilities, direct referrals to clinical teams and optimising use of GP appointments whilst ensuring safety of patients is maintained
  • This role requires an active UK NMC Registration
  • Base Location: Poole and Bournemouth
  • Interview Date: TB

Main duties of the job

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

About us

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.

Job description

Job responsibilities

  • To proactively manage and optimise the flow of patients through the ED and UTC areas ensuring patients are seen and manages where best appropriate.
  • To make informed decisions, involving patients to ensure agreed clinical standards and targets are met.
  • To assist in the undertaking of initial assessment and triage and application of prescribed treatments.
  • To manage flow into the departments from outside organisations such as 111 to ensure throughput is streamlined and minimised for patients
  • To act as a clinical role model and be able to provide care to the sickest patients within the Department.
  • ensure that patients are seen and treated in a timely manner, and in accordance with local and government targets
  • Provides and receives complex, sensitive or contentious information, where persuasive, motivational, negotiating, training, empathic or reassurance skills are required. This may be because agreement or co-ordination is required or because there are barriers to understanding.

Person Specification



  • Diploma or Degree in Adult or Paediatric Nursing
  • NMC/HCPC Registration



  • Minimum of 3-4 years post registration experience
  • Evidence of shift management.
  • Minimum of 2 years experience in Emergency Care
  • Experience of leading, motivating and supporting a team.
  • Experience of providing training and education.
  • Experience of managing resources.
  • Experience of delegating workload and monitoring progress
  • Experience of monitoring clinical practice.

Technical Skills and Competencies


  • Implementation of evidence based practice
  • Ability to support Clinical Supervision.
  • Ability to work as part of a team and project a positive image.
  • Delegation abilities and excellent time management skills.
  • Ability to use computer or willingness to learn.
  • Ability to undertake additional skills as required.



  • Comprehensive applied Anatomy and Physiology

Other requirements specific to the role


  • Standard keyboard skills
  • Knowledge of Systm1 or a willingness to learn

Personal attributes


  • Self-motivation and reliability
  • Ability to respond positively to change.
  • Can do attitude.


  • Flexible in their attitudes and behaviours to support team working and delivery of objectives

Language Requirements


  • Able to speak English as necessary to undertake the role

Employer details

Employer name

University Hospitals Dorset NHS Foundation Trust


University Hospitals Dorset

Castle Lane East



Any attachments will be accessible after you click to apply.


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