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Service Delivery Manager

Barts Health NHS Trust
£42,471 to £50,364 Per annum inc
Closing date
12 Jul 2024

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Other Health Profession
Band 6
Full Time
This is an exciting opportunity to work in an extremely busy Trust, providing admin support to the Fertility Unit at St Bartholomew's Hospital.

The team requires a highly organized Service Delivery Manager to provide a range of duties. They will be responsible for actively managing the administrative processes of Gynaecology/ Fertility patients, the associated administrative staff, to ensure a smooth & efficient pathway from referral to treatment.

Candidates must have excellent communication, experience of line management of administrative staff including recruitment, appraisal, development, performance, and allocation of work/resources. Implementing suitable cross-cover arrangements when required to cover annual leave and sickness within administration team.

The successful post holder will be comfortable and familiar with using data and informatics reports to inform priorities, as well as working with and communicating across a multidisciplinary team. The successful candidate will have experience in leading an administrative team, can demonstrate an ability to deliver sustainable service improvement and has a track record of continually improving quality and patient experience in line with Trust and NHS requirements and standards

Main duties of the job

The post will play an important role in the co-ordinating of patients through their clinical pathway by ensuring that the administrative processes and information are efficient, effective and in line with Trust and NHS referral to treatment (RTT) standards in Breast services.

Please read the job description and person specification prior to applying to ensure your skills and experience match the essential criteria

The key responsibilities of the post-holder will include Implementation of service developments.Delivery of access and Cancer performance standards.Delivery of quality and activity targets.

The post-holder will be expected to deputise for the Admin Manager's and Service Manager when required. Competent in the management of personal workload to meet both corporate and personal deadlines. Prioritise workload in a way that enables the delivery of both important and urgent tasks.

Manage staff and delegate appropriate tasks, ensuring the competence of the staff to whom work is delegated. Organise staff briefings, service and business meetings as appropriate. Facilitates MDT & Audit meetings where appropriate.

Facilitates collaborative working between all stakeholders inside and outside of the Site - this will include a wide range of clinical and non-clinical staff.

Undertaking capacity and demand exercises in order to best plan and deliver services, proactively implementing actions identified.

About us

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment

Person Specification

Experience, abilities and skills


  • At least 2 years relevant NHS operational management experience
  • Excellent communication skills (verbal/written) - including demonstrable experience of writing quality reports
  • Staff management experience
  • Able to analyse and interpret complex information
  • Experience of successfully managing a budget
  • Evidence of delivering on objectives
  • Detailed knowledge of 'referral to treatment' targets and demonstrable experience in the achievement of this
  • Ability to work and plan strategic direction of a service
  • Project management experience
  • Ability to cope with large workloads, work under pressure and meet deadlines
  • Ability to communicate professionally at all levels and experience of dealing with patient anxiety in a reassuring manner



  • Working knowledge / understanding of national Access targets with respect to the patient pathway and 18 week RTT rules.
  • Up-to-date knowledge of NHS policy



  • Degree level or equivalent qualification, or demonstrable equivalent experience
  • Evidence of continued professional development.
  • Advance knowledge of a range of IT packages such as word, excel and outlook

Employer details

Employer name

Barts Health NHS Trust


St Bartholomew's Hospital



Any attachments will be accessible after you click to apply.


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