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Administration Manager

Employer
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Location
Bristol
Salary
£28,407 to £34,581 a year pa pro rata
Closing date
12 Jul 2024

View more

Profession
Other Health Profession
Grade
Band 5
Contract Type
Permanent
Hours
Full Time
The Bristol Haematology and Oncology Centre is looking for a motivated and dynamic Admin Manager to join their team.

This is an exciting opportunity to take on a challenging, fast paced role. Based in Myrtle Road Management offices, the post holder will play a pivotal role leading a team of administrators, whilst working closely with clinical and management teams.

The successful candidate will be a self-starter, with the ability to communicate effectively with staff and patients and demonstrate leadership, resilience, initiative and problem solving skills.

A proven track record in delivering service improvements would be advantageous and a passion to improve patient care is essential. In return, you can expect to work in a fast-paced environment, working with a variety of clinical and non-clinical staff, in a role which is challenging but rewarding. In this newly created role, you will receive good support in the form of regular 1:1 meetings, appraisal and development opportunities, and exposure to senior management teams within the wider hospital and Trust.

Main duties of the job

Staff Management
  • Manage, organise and support the administrative function across the teams to provide a good quality, timely service to both our internal and external users.
  • Manage the Band 4 Team Leaders, including managing team and individual performance, annual leave and sickness absence, and maintaining attendance records as required.
  • Ensure accurate staff rotas to ensure continuity of administrative services and adequate cover for the office function during periods of absence and leave.
  • To support formal Stage HR processes in both Performance and Sickness.
  • Ensure that the team demonstrate the Trust values in all aspects of their duties.
  • Complete HR process and documentation for all staff within the Admin Team for changes of conditions such as roles, address, marital status, maternity leave etc.
  • Support staff to access Workplace Wellbeing information and resources, and to highlight Trust projects such as Freedom to Speak up, Greener together, Arts and Culture programmes.


About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Job description

Job responsibilities

For a more detailed job description including the main responsibilities and person specification, please refer to the job description document attached to this vacancy.

Person Specification

Knowledge and Experience

Essential

  • Considerable experience in the field of administration
  • NHS experience in administrative and clerical departments/or similar administrative experience in a busy customer focussed department
  • Experience of dealing with the public both on the telephone and in public
  • Experience of working as part of a team and on own initiative
  • Experience of working with people at all different levels within an organisation
  • Experience of managing a team of staff to achieve specified goals and allocating work to deliver results
  • Experience of managing own workload and working under own initiative to prioritise tasks


Desirable

  • Experience of the patient administration system (Careflow and Mosaiq)
  • Comprehensive knowledge of medical record procedures and hospital information systems
  • Knowledge of key service administrative functions, such as admissions and booking procedures


Aptitudes

Essential

  • Methodical and reliable, with attention to detail and accuracy
  • Demonstrate a flexible and adaptable approach to work with a willingness to learn and develop role
  • Capacity to adopt changes to working practices quickly
  • Self-motivated, enthusiastic and approachable


Skills and Abilities

Essential

  • Effective and polite manner when dealing with people, both face-to-face and on the phone
  • Effective keyboard skills
  • Proven ability to work to appropriate quality standards and meet tight deadlines
  • Ability to work with, and support, a range of staff
  • Excellent organisational and administrative skills
  • Proven ability to make decisions through consultation with others as well as using own initiative
  • Good knowledge of Microsoft Office applications including Word and Outlook
  • Ability to be flexible and adaptable to work demands
  • Excellent written and verbal communication and interpersonal skills
  • Strong customer focus
  • Ability to deal appropriately with sensitive and confidential information
  • Willingness to learn new systems and skills
  • Committed to own personal development
  • Able to communicate complex information to a wide variety of audiences
  • Good team worker, but also able to work independently
  • Able to interpret, analyse and make sense of complex information to make sound judgements and identify required action
  • Ability to motivate and engage others to undertake required tasks
  • Ability to allocate work to others and monitor progress to ensure completion


Desirable

  • Knowledge of patient information systems
  • Knowledge of medical, anatomical and oncological/ haematological terminology


Qualifications and Training

Essential

  • IT skills or qualifications to ECDL/ RSA standard
  • Educated to Degree Level or equivalent relevant experience in administrative work
  • 5 GCSEs level (or equivalent) in English Language and/ or Maths
  • Educated to A-Level (or equivalent) level


Employer details

Employer name

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Address

Bristol Haematology and Oncology Centre Administration Offices

Myrtle Road

Bristol

BS2 8EL

Any attachments will be accessible after you click to apply.

387-SPS-3869-NG

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