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Change Agent

University Hospitals Sussex NHS Foundation Trust (279)
£43,742 to £50,056 per annum
Closing date
12 Jul 2024

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Other Health Profession
Band 7
Contract Type
Full Time
An experienced senior administrator is required to support the General Manager and senior colleagues in the delivery of a sound governance strategy, which will include SQAS, JAG and associated compliance projects. The post holder will lead and support delivery of the Service Improvement Projects as well as providing training and coaching to staff.

Benchmarking experience is pivotal to this role as is supporting and leading on meetings linked to service improvement.

Main duties of the job

The overall purpose of the role is to lead and support the delivery of strategically identified improvement projects across the services to ensure compliance. Projects will be led end to end by the post holder. The role will be responsible for organising and facilitating multi-disciplinary teams during the cycle of the improvement activity.

The Post holder will be the primary support for the General Manager and Senior Directorate Team in the delivery of required standards such as JAG and SQAS compliance.

About us

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves. As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do. We look forward to receiving your application and the start of your journey with UHSussex.

Job description

Job responsibilities

To support the General Manager with the delivery of change

Codesign change workstream plans, timelines and deliverables

Contributes to the drawing up of project budgets for change workstreams

Monitors expenditure for project against agreed budget for change workstreams

To guide and support the users in change

Map current process and co design future state processes

Identify and highlight gaps in functionality based and agree short- and long term plan to manage

Benefits identification and baselining

Support the clear and timely communication of key project messages to end users

To highlight and report key resistors or concerns raised by the users

Take responsibility in identifying changes in practice affecting current policies and procedures and make amendments to existing policies

To highlight and document changes in policy and identify amendments to existing policies

Person Specification



  • Degree Level or demonstrable equivalent career path experience.
  • Previous experience in the NHS at senior administrator level
  • Previous experience in benchmarking and audits


  • Mentoring or Coaching qualification
  • Leadership experience



  • ooExperience of delivering training to large/ small groups.
  • oPractical experience of implementing lean/ continuous improvement methodologies.
  • oExperience of supporting a Black Belt (or equivalent) or working as part of a team in delivering end to continuous improvement projects in any industry.
  • oKnowledge of various Continuous Improvement methodologies e.g. Lean, Six Sigma, Systems Thinking and experience of applying at least one in practice.
  • ooExperience & knowledge of Lean management & measurement systems, whether as part of an improvement project or as an organisational initiative.
  • ooIntermediate knowledge of MS Office software, in particular Excel.
  • Experience of presenting to groups using Microsoft PowerPoint or similar.


  • Experience in coaching or mentoring individuals.
  • oExperience of applying continuous improvement methodologies within a healthcare setting.
  • oExperience of leading an end to end continuous improvement project in any industry.



  • Evidence of having undertaken own development to improve understanding of equalities issues
  • Evidence of having championed diversity in previous roles (as appropriate to role).

Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)





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