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Business Change Manager

Mersey Care NHS Foundation Trust
£50,952 to £57,349 Per annum
Closing date
16 Jul 2024

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Other Health Profession
Band 8A
Full Time
Mersey Care have recently received Mental Health Incubator status to support our ambition of being a national 'hub' in the design and production of digital tools to support Mental Health care provision. This sits in the context of the NHS England led Federated Data Platform Programme.

A Mental Health Incubator Programme has been established and we are recruiting a Business Change Manager to play a key role within the programme. The successful candidate will offer project support across the programme and will take a lead role with clinical and operational engagement for the projects.

Fantastic relationship skills are crucial to this role, along with an ability to be organised, work autonomously, adopt a project management approach, and be comfortable working with ambiguity. Experience working in the NHS, directly with clinicians, is crucial.

Shortlisting planned for: 15 July 2024

Interview planned for: 25 July 2024

Main duties of the job

  • Project Management
  • Relationship management
  • Delivery of effective service led change.
  • A comprehensive assessment of the capability and capacity of Mersey Care in delivering transformational change.
  • A wide understanding across the trust of the importance of effectively managing change.
  • Effective innovation and oversight of large scale change programmes across Mersey Care.
  • Delivery of optimum benefits from all large scale change programmes, in line with trust business objectives.
  • Effective workforce capability and capacity planning in relation to change management.
  • The provision of trust wide expert analysis and advice to organisations on the delivery of change management programmes.

About us

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Job description

Job responsibilities

  • Lead the Trust in the management of business, process, role and people change, benefits delivery and training surrounding the implementation of major projects and programmes associated with the Mental Health Incubator Programme.
  • Ensure alignment of activity with organisational strategic objectives and direction and defining change management strategy.
  • Act as a point of reference of best practice, in all matters related to the management of change.
  • Ensure that predefined standard frameworks are employed across the Trust for business, process and people change.
  • Resolve problems that arise during projects and report any problems that can not be resolved to the relevant project board or other group.
  • Ensure that each project is subject to robust financial management ensuring that the project is delivered on budget.
  • Assure the delivery of new capability and benefits.
  • Analyse processes, roles, measures and activity prior to major change being introduced. Recommend and gain agreement to the changes that need to occur to those processes, roles, measures and activity and establish baselines for changes introduced through the implementation support the Trust with training and advice on associated working procedures.
  • Work with key stakeholders to ensure that there is clear understanding of the problems and commitment to the proposed solutions.
  • Involve operational managers to ensure that analysis and implementation stages of projects are fully supported by operational staff.
  • Map activity and identify gaps between current and future state business processes.
  • Ensure that appropriate project management principles are followed within the projects and to promote these principles as appropriate.

  • Person Specification



    • Educated to Degree standard or equivalent experience.


    • Post Graduate Management Qualification
    • MSP Practitioner Qualification
    • PRINCE2 Practitioner Certificate.

    Knowledge/ Experience


    • Substantial experience working in a Programme/ Project Management Environment.
    • Significant experience in a management position.
    • Extensive experience of large project development and deployment.
    • Ability to prioritise workload, meet deadlines and work effectively under pressure.
    • Ability to answer complex queries and solve problems.
    • Managing projects in an NHS environment.
    • Knowledge and understanding of the NHS strategic direction, both locally and nationally.
    • Can work autonomously to achieve agreed objectives.
    • Experience of operational management and service delivery.
    • Experience of leading and managing teams.
    • Experience of working across organisational boundaries to achieve results.
    • Ability to work collaboratively with staff of all disciplines to promote and develop service improvement projects
    • Experience of defining user requirements and converting them to future state requirements.
    • In depth knowledge of SharePoint and associated techniques including, content types and workflows.
    • Extensive experience of Business Change or Programme Management in a senior role.


    • Knowledge/ awareness of workforce policies and procedures within an NHS environment.



    • Continuous Improvement
    • Accountability
    • Respectfulness
    • Enthusiasm
    • Support
    • High professional standards
    • Responsive to service users
    • Engaging leadership style
    • Strong customer service belief
    • Transparency and honesty
    • Discreet
    • Change oriented



    • High levels of verbal and written communication skills required including negotiation, persuasion, presentation and report writing skills.
    • Ability to work in a confidential and sensitive manner with a professional attitude towards all stakeholders.
    • Ability and experience in engaging with third party suppliers and key stakeholders. Highly motivated, innovative and enthusiastic with the ability to motivate others.
    • Excellent problem solving skills
    • Strong interpersonal skills.
    • Demonstrate ability to make judgements based on the analysis and investigation of issues.
    • Effective problem solving, logical troubleshooting and analytical skills.
    • Ability to work unsupervised and able to manage own time and workload.
    • Excellent organisational skills and ability to react to changing requirements positively.
    • Experience of managing business change for large projects.
    • Budget management experience.
    • IT literate with substantial experience of using Visio, Microsoft Project, SharePoint, InfoPath including standard Microsoft Products.
    • Highly motivated, innovative and enthusiastic with the ability to motivate others

    Employer details

    Employer name

    Mersey Care NHS Foundation Trust


    Hollins Park House

    Hollins Park House, Hollins Lane, Winwick


    WA2 8WA

    Any attachments will be accessible after you click to apply.


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