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People Promise Manager

Surrey and Borders Partnership NHS Foundation Trust
£52,963 to £59,360 a year Incl. 5% Fringe HCAS, pa, pro rata.
Closing date
12 Jul 2024

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Other Health Profession
Band 8A
Full Time
An exciting opportunity has arisen to join our Organisational Development team. This role offers a very real and exciting opportunity to play a vital role in the delivery of this plan and specifically the adoption of the NHS People Promise in every NHS organisation across England - representing over 1.3M people.

The post holder will be responsible for project coordination and tracking, including collating and drawing insight from the data required for embedding all aspects of the NHS People Promise into the organisation to improve our staffs' experience, engagement and retention.

The role will offer opportunity to learn about and build experience in organisation development, alongside project management. The role holder will also develop their professional network through engagement with a broad range of stakeholders across the Workforce Directorate, our Trust and more broadly into the geographical NHS systems in which it operates.

Main duties of the job

As a People Promise Manager, the post holder will be responsible for coordinating and embedding all elements of the NHS People Promise within the organisation. They will work collaboratively across the organisation and ICS (Integrated Care Systems) and with other designated People Promise Managers to maximise opportunities to retain staff across the NHS and Social Care.

They will also have colleagues doing the same role in other organisations regionally and nationally to relate to and to offer and receive support.

As well as being embedded into the organisation's structure, the post holder will operate on a matrix basis, managed by the ICS Retention SRO, and build strong relationships with the Regional Retention Manager and colleagues in the National Retention Programme as required. It will be essential to pass vital information from their organisation to inform retention policy and changes in practice, as necessary.

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.

We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.

Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.

For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Home Working Contract Only - Eligibility to high cost area supplement is conditional upon candidates residence and will be discussed on offer.

We look forward to receiving your application!

Job description

Job responsibilities

Develop a robust project plan to ensure the co-ordination and embedding all aspects of the NHS People Promise into the organisation by working closely with colleagues to identify all NHS People Promise activity and interventions already taking place within the organisation. A robust tool will be provided to assist the postholder in identifyingany gaps in People Promise delivery.
  • Work closely with colleagues within the organisation, ICS and regionally to identify suitable actions and interventions to fill any gaps in delivery of People Promise areas
  • Develop and monitor progress towards robust metrics (qualitative and quantitative) to ensure delivery of all aspects of NHS People Promise interventions.
  • Report on progress towards the identified project plan and metrics to the ICS Retention SRO and Regional Retention Manager as per required reporting timescales
  • Collaborate with colleagues in relevant organisations, across the ICS, regionally and nationally to ensure feedback, insight and evidence gained is used to improve staff experience, retention of all staff and embedding of all elements of the NHS People Promise. This includes but is not limited to the use of existing resources and good practice already available
  • Work closely with other designated People Promise Managers to share learning and assist each postholder where possible to embed all aspects of the NHS People Promise into their organisations
  • Using every opportunity available to promote and champion how the organisation will approach and embed NHS People Promise interventions to retain the workforce
  • Share learning from others where retention has improved for all staff groups both across organisations within the ICS as well as across the region as appropriate

Person Specification



  • Educated to masters level or equivalent level of experience of working at a senior level in specialist area.



  • Ability to analyse complex facts and situations and develop a range of options


  • Experience working as a data analyst or a business support manager with minimal supervision
  • Experience of working with different staff groups and colleagues using a project management methodology in order to gather both data and any relevant information required.
  • Demonstrates experience of using excel to an advanced level
  • Experience of data analysis

Employer details

Employer name

Surrey and Borders Partnership NHS Foundation Trust


18 Mole Business Park

Randalls Road


KT22 7AD

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