Skip to main content

This job has expired

Community Administration Manager

Greater Manchester Mental Health NHS Foundation Trust
£28,407 to £34,581 per annum pro rata
Closing date
26 Jun 2024

View more

Other Health Profession
Band 5
Full Time
The post holder is responsible for the delivery of high-quality management of the Administration Services within Manchester including , but not exhaustive of Administrative Supervisors, Medical Secretaries, Team Secretaries, Reception Services and Management Secretaries/PA's within your managed area.

Main duties of the job

The post holder will assist the development of staff teams to ensure quality of service and all performance targets are met. You will assist your teams in the development of local policies and procedures, along with the dissemination and training of these policies and procedures.

The post holder will also ensure that achievement of the national standards are met within their area and provide a confidential, efficient and service user friendly approach to each service within the division.

About us

Greater Manchester Mental Health (GMMH) Foundation Trust employs over7000members of staff, who deliver services from more than160locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Job description

Job responsibilities

See attached detailed job description and person specification:

Staff benefits
  • Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
  • 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
  • Excellent pension
  • Cycle to work scheme
  • Salary sacrifice car scheme
  • Wellbeing programme
  • Blue Light Card Discounts

Person Specification

Education & Qualifications


  • Must be educated to degree level or equivalent knowledge gained through relevant experience.
  • Minimum of 3 years staff management experience
  • Advanced skills in the use of all packages within Microsoft Office i.e. excel


  • Working knowledge and training of all Trust systems and IT systems



  • Managing change in a controlled environment
  • Contact with service users
  • Working in a confidential environment
  • Previous experience working in a customer care environment
  • Previous experience of supervising / managing a team
  • Experience of completing staff appraisal and PDP
  • Experience of managing staff sickness and welcome back to work meetings / procedures
  • Experience of staff training


  • Use of office equipment i.e scanners / faxes



  • Understand all local and national targets
  • Understand what the Trust vision is
  • Be knowledgeable on best methods for change management and how to implement change using these methods


  • Knowledge of all trust policies and procedures relating to management and HR

Skills & Abilities


  • The post holder should demonstrate the following to a high standard of communication skills
  • Excellent time management, prioritisation of tasks and an excellent telephone manner
  • Advanced keyboard skills is essential, as well as proven organisational skills and problem solving skills
  • The ability to write reports
  • Excellent negotiation skills in dealing with difficult situations
  • Excellent judgemental and analytical skills
  • Learn new skills and adapt to change and motivate others to do the same
  • Maintain composure and effectiveness under pressure


  • Patient administration background
  • Knowledge of EPR systems

Employer details

Employer name

Greater Manchester Mental Health NHSFT


Gaskell House

Swinton Grove


M13 0EU

Any attachments will be accessible after you click to apply.


Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert