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Service Manager

Swansea Bay University Health Board
£44,398 to £50,807 per annum
Closing date
9 Jul 2024

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Other Health Profession
Band 7
Contract Type
Full Time
It's an exciting time to come and join Morriston Service Group as Service Manager, supporting the great work we are doing to become a high quality organisation that provides excellent care to patients.

We are currently looking to recruit a talented and highly motivated Service Manager with a number of opportunities across our divisions. As a Service Manager the post holder will support the Directorate Manager by providing operational management and business development of designated clinical speciality services within the Directorate/Division.

The post holder will provide timely, efficient and effective operational management support to the Directorate Manager and the speciality leads to ensure that services are responsive and provided to the highest clinical and performance standards.

Main duties of the job

The post holder will also support developing and implementing projects and business cases to improve cost, service delivery and patient experience to the key speciality areas and will ensure continuous improvement of performance and quality targets.

We have vacancies within the below areas if you apply for this vacancy and have a particular interest in any of the below areas, can you please indicate within your application form which areas are of interest to you.

The below vacancies are a mixture of secondment and permanent. Secondment positions may go permanent at the end of the secondment period.

Hospital Operations, Discharge, EPRR (Secondment 12 months)

Acute Emergency Care (ED, MIU Services) (Secondment 6 months)

Acute Emergency Care (AMU, SDEC) (Secondment 12 months)

Medicine (Neurology & Stroke) (Permanent)

Pathology - Laboratory Medicine and Cellular Pathology (Permanent)

On behalf of the Directorate Manager the post holder is responsible for the day to day operational issues within designated area of responsibility to ensure the Service Group delivers on its key targets and priorities in a safe, sustainable and effective environment.

About us

We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.

There are also apprenticeships, work placementsand volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex religion or belief race age sexual orientation gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification



  • Recognised management qualification
  • Educated to Masters level or equivalent experience
  • Service Improvement qualification (Bronze)


  • Service Improvement Qualification (silver)



  • Supervisory experience.
  • Knowledge of effective operational management.
  • Knowledge change and development.


  • Proven track record of effective operational delivery.
  • Evidence of implementation service changes and developments to ensure that legal, professional and service requirements are met.
  • Ability to work autonomously and equally effectively as part of a team.
  • Evidence of managing change and service planning capabilities.



  • Supervisory experience


  • Evidence of managing change and service planning capabilities
  • Previous experience of managing a department/ group of staff



  • Full range of IT skills.
  • Excellent communication organisational skills.
  • Ability to manage, motivate and develop team working.
  • Excellent interpersonal and leadership qualities.
  • Ability to plan and prioritise.
  • Self Study and development.
  • Ability to concentrate frequently when under pressure and subject to interruptions.
  • Innovative and well organised.

Skills Abilities


  • Highly motivated and committed to the service.
  • Ability to manage under pressure and multi task to achieve objectives.
  • Good verbal and written skills.
  • Ability to listen.



  • Special requirements to perform in the role e.g. Ability to travel within geographical area.
  • Able to work hours flexibly. Anything else not covered above.

Employer details

Employer name

Swansea Bay University Health Board


Morriston Hospital

Heol Maes Eglwys



Any attachments will be accessible after you click to apply.


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