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Senior Information Analyst and Service Improvement Lead

Swansea Bay University Health Board
£44,398 to £50,807 per annum
Closing date
9 Jul 2024

View more

Other Health Profession
Band 7
Contract Type
Full Time
Are you an enthusiastic individual with a passion for service improvement? Do you thrive in a collaborative environment, working closely with a diverse team to achieve the objectives set by the Welsh Government and Health Board? If so, the Community Resource Teams (CRTs) at Swansea Bay University Health Board have an exciting opportunity for a Senior Information Analyst and Service Improvement Lead. Join us in making a positive impact on healthcare delivery!

The individual in this position will play a key role in the planning, development, and delivery of service arrangements to support the CRTs data collation, performance reporting, and project management. They will ensure that a consistent, structured, and fair approach to performance management and contract monitoring is provided.

The post holder will:

Provide timely and accurate information and intelligence for the appropriate Performance and Planning Reporting.

Present complex information about activity and quality of care in a clear and understandable format

Utilize software to develop automated reporting solutions where applicable

Regularly liaise with Senior Managers and support their requests for information through ad-hoc analysis or automated reporting.

Conduct validation and quality assurance procedures for all programs developed and information produced, identifying any inconsistencies with data integrity or incomplete/incorrect data, and recommending necessary actions.

Main duties of the job

The post holder will ensure the Data function (capture, analysis and reporting) for the service aligns with the Governance framework and fits the model of practice for the service and will Take a lead role in planning, developing and delivering service arrangements to support Neath Port Talbot (NPT) and Swansea Community Resource Teams (CRTs) data collation, performance reporting and project managementEnsure that the CRTs provide a consistent, structured and equitable approach to performance management and contract monitoring.Manage, evaluate and report on the quality of the CRT services through defined and agreed Key Performance Indicators (KPIs)Supporting Health Boards in the development of and reporting on data.Enabling of national and local level reporting and self-reporting.Analysis, visualisation and reporting of data pertaining to reporting and performance monitoring purposes.Performance monitoring of the quality and timeliness of data submissions from provider organisations providing technical support and advice on how to improve these functions.

Support the development of an approach to continually improve data quality and integrity.

The ability to speak Welsh is desirable for this post Welsh and/or English speakers are equally welcome to apply.

About us

We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.

There are also apprenticeships, work placementsand volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex religion or belief race age sexual orientation gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification



  • Masters level in a relevant subject or equivalent experience


  • Project management qualification eg. Prince 2
  • Service/Quality Improvement qualification



  • Knowledge of data set manipulation
  • Strong knowledge in applicable technology eg excel and SQL skills


  • Knowledge and understanding of mandatory reporting requirements, NHS data standards and definitions
  • Knowledge of NHS administrative systems



  • Experience within a health informatics environment
  • Statistical analysis of complex information including the use of advanced statistical packages (e.g. R, SPSS)
  • Experience in transforming data into a meaningful and presentable form.

Employer details

Employer name

Swansea Bay University Health Board


Cimla Hospital


SA11 3SU

Any attachments will be accessible after you click to apply.


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