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Senior Nurse - Community Coordination Centre (CCC)

Essex Partnership University NHS Foundation Trust
£43,742 to £50,056 per annum
Closing date
9 Jul 2024
An exciting opportunity has arisen for a Band 7 Senior Nurse to lead in our Community Coordination Centre.

The post-holder will work as an autonomous clinical practitioner and lead a multidisciplinary team to effectively run and maintain our South East Essex 'Community Coordination Centre' (CCC), also commonly known as a 'transfer of care' hub.

The post holder will provide clinical leadership and oversight to the CCC, delivering specialist advice in respect to community services and be key interface between patient/professional and the community service offer. The post-holder will hold close working relationships with a range of partners and will engage in local system transformation relating to integrated streamlined access to community services.

The CCC operates to provide streamlined urgent and same day access to community services 7 days a week, through a high quality call-handling (using dedicated call-handling telephony infrastructure) function, expert triage function, and expert patient management function.

Main duties of the job

The post holder will be responsible for ensuring that all patient activity processed though the CCC is effectively managed, in a timely manner, to ensure patient safety and the highest possible quality and standard of care.

The post-holder will be responsible for the development of the CCC team, including performance management, appraisals, recruitment and retention of staff, monitoring sickness and absence and providing education and training as required.

About us

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including
  • Season Ticket Loans
  • NHS discounts for staff
  • Excellent Training facilities and opportunities
  • Buying and Selling annual leave scheme
  • The opportunity to work bank shifts and expand knowledge and experience in other areas
  • Salary Sacrifice schemes including lease cars and Cycle to Work
  • Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

Job description

Job responsibilities

To communicate complex and sensitive information in an understandable form to clients and carers who may be distressed or have difficulty coming to terms with a diagnosis, a condition/symptom, a situation and its implications.

Contribute effectively, working as part of the Integrated Health and Social Care Team providing nursing advice which contributes to the care for all patients, collaborating with statutory and non-statutory organisations.

To use appropriate methods to facilitate effective communication with clients and carers who may experience communication difficulties e.g. those who have mental health needs, learning disabilities cognitive or sensory impairment or those who require interpreters.

To develop effective communication mechanisms between patients relatives carers and multidisciplinary team members. Initial response to all urgent clinical issues. Accountability for delivery of service within Community Coordination Centre

To be able to hold positive relationships in highly challenging and emotive atmosphere.

To communicate sensitive/highly sensitive, confidential information concerning patients/clients with empathy.

To develop and maintain strong positive professional relationships with a range of multi-disciplinary professions and across system providers (e.g. Social Care, Surgeries, PCN, Community Collaborative, Vol Sector).

To actively promote community nursing and integrated working internally and externally.

To be mentor to pre-registration students and new staff.

Use advanced skills and specialist knowledge to undertake virtual assessment of health and social care needs. This will involve establishing both the physical and psycho-social needs of the patient to inform the development of an appropriate response and care.

Support and make direct referral of patients for appropriate community service assessment and procedures.

Plan interventions in light of patients wishes and goals of care, facilitating discussion with the family and significant others. Negotiate and agree with patient, carers and other professionals individual roles and responsibilities.

Develop evidence-based treatment plans based on sound clinical decision-making.

Ensure patients with palliative care needs receive the highest standards of timely response, care and support, respecting their wishes and aligning care to the Gold Standards Framework, Preferred Place of Care and Advanced Care Planning.

In partnership with patients and carers, facilitate a self-management approach to achieve optimum levels of self-care.

Work jointly with Adult social care colleagues in assessing and implementing complex care interventions in a pro-active manner.

Work with PCN GP practices providing support and management of those that are severely frail to avoid unnecessary hospital admissions.

Person Specification



  • RN Qualification - Degree Level


  • Mentorship Course



  • Significant Experience in Primary/Community Care
  • At least 4 years post registration
  • Previous Line management experience


  • Leadership and Decision making



  • Proficient in use of Clinical Systems (S1)
  • Literate in IT/Computer Skills


  • Proficient use of Microsoft office based applications

Employer details

Employer name

Essex Partnership University NHS Foundation Trust


Rochford Hospital

Union Lane



Any attachments will be accessible after you click to apply.


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