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Environment and Data Courier Manager

East Suffolk and North Essex NHS Foundation Trust
Colchester / Ipswich
£43,742 to £50,056 per annum
Closing date
9 Jul 2024

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Other Health Profession
Band 7
Contract Type
Full Time
Exciting times lie ahead for ESNEFT as we embark on the implementation of Epic, our chosen supplier for a new Electronic Patient Record (EPR) system. We are at the start of a generational digital transformation project with a focus on patient care.

This is an outstanding opportunity for an experienced Release Manager with proven experience and knowledge of organising major application software upgrades to be a part of the IT team.

You will successfully define and implement the change control processes and co-ordinate updates, upgrades and environment moves for the ESENFT Epic environment. This hands-on role is also responsible for developing, testing, maintaining, monitoring and supporting the interfaces that migrate application builds between Epic environments. using the Epic Data Courier tool.

By joining our IT 3rd line Infrastructure team, you will play a key role in shaping the future of healthcare delivery, enhancing patient outcomes and optimising healthcare. This is a unique opportunity to be part of a dynamic team, contributing your expertise to a project that promises impactful change. If you are passionate about healthcare technology, and eager to make a real difference, we welcome you to join us on this transformative journey.

We value teamwork, enthusiasm and dedication to delivering exceptional customer service. In this fast-paced environment, you will face diverse challenges every day. You can look forward to a varied, inspiring and rewarding career.

Main duties of the job

  • You will develop, communicate, and manage the Epic environment strategy, including release plans and roadmaps for developed Epic solutions, and data migration methods and schedules.
  • Evaluate Epic's Target Platform Roadmap to ensure that the Trust's infrastructure is pro-actively upgraded, or any other appropriate action is taken, to be compliant.
  • You will develop new or enhance existing change control processes to include Epic components.
  • You will be establishing a sign-off process for Release Authorizations (RAs) from Epic.
  • You will be participating in or leading change control, upgrade planning, maintenance window planning, and go-live planning committees.
  • Design data migration strategies and manage large data loads.
  • Plan and coordinate the Epic upgrade, update, and refresh activities of the application and technical team leads. This will involve working flexible hours i.e. weekends & evenings for go-lives.
  • Maintain Data Courier interfaces and protection settings in accordance with the Trust's policies and procedures.
  • Liaise with clients, third parties and vendors when managing planned work and ,service outages to cause minimum disruption to the users.

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across East Suffolk and North Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 13,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here -

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification



  • Extensive experience managing / leading an IT team supporting a complex multi-vendor environment.
  • Experience of managing hardware or software implementation or upgrades
  • Active participation in application development projects using Agile or Waterfall project management techniques e.g. SCRUM, Sprint planning etc
  • Handling complex organisational issues and constraints.
  • Proven experience of workload planning and delivery of key targets within a service environment.
  • Development and documentation of plans, standards, and operating procedures
  • Experience of implementing, improving, and using ITSM / ITIL processes e.g. Incident, Problem, Major Incident, Change, Configuration Management etc
  • Experience of facilitating change in practice to improve services


  • NHS or Healthcare IT experience
  • Epic System experience
  • Project management / co-ordination



  • Relevant degree or equivalent qualification or significant experience of working at degree level
  • Management / leadership qualification or equivalent knowledge at post graduate level
  • Evidence of continued professional development


  • Certification in relevant technology e.g. Epic, MCP, MCSE, VCP, Redhat etc
  • ITIL v3 or 4
  • Project Management Qualification

Knowledge and Skills


  • Good MS Project, MS Planner or other project management tools knowledge
  • Strong MS Office (Excel, Word, PowerPoint) skills
  • Understanding of Windows and/or Linux Server Administration
  • Understanding of database administration (SQL)
  • Good analytical and problem-solving skills - ability to analyse complex data/information and make judgements/draw conclusions
  • Understanding of Risk management and governance
  • Excellent interpersonal skills, being able to communicate effectively with Trust colleagues at all levels within the organisation and with external partners.


  • Epic Kuiper, Bridges, or Data Courier
  • ServiceNow or other ITSM tools
  • NHS / CFH applications
  • Scripting using Pearl, JavaScript, or bat files etc

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust


Colchester or Ipswich Hospitals

Colchester / Ipswich


Any attachments will be accessible after you click to apply.


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