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Mental Health Link Worker

Central and North West London NHS Foundation Trust
£49,178 to £55,492 a year p.a inc HCAS
Closing date
2 Jul 2024

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Mental health
Band 7
Contract Type
Full Time
This role will involve a number of elements which will support the management of people with mental health conditions in primary care, who may be new or known previously to secondary care mental health services.

The post holder will provide assessments, formulation and delivery of psychological intervention in primary care, secondary to this, supporting access to Community Mental Health Teams or other services such as Third Sector and IAPT where needs can be better met by these services. The post holder would be expected to work closely with experts by experience, local communities and will also be involved in raising the awareness of mental health difficulties in the general population.

The post holder will contribute to the provision of psychological interventions in the PCN, which will be under the direction of a qualified clinical psychologist who will retain clinical responsibility for clinical work carried out.

Main duties of the job

You will be part of the Primary Care MDT team assisting case reviews, triage of those presenting with mental health needs, support GPs with referring clients to MH Services as appropriate and ensure the delivery of physical health checks. For those with SMI and where applicable to the skilled professional, the post holder will support antipsychotic medication management. You'll be embedded within a PCN working with several GP surgeries and within the local Community Hub to enable safe transfers of care:
  • Facilitate people with long term mental health conditions to access mental health services and transfers of care back to their GP from Community Hub teams.
  • Screen, Triage and deliver short term interventions based on clients' needs and enable access to therapeutic activities working closely with voluntary, Community and third sector organisations.
  • Provide an enhanced level of support to PC clinicians through advice and training to improve skills and capacity in responding to the needs of people with MH conditions discharged back to them
  • Work within an agreed process for safe transfer of care from Community Mental Health Hubs to GPs as well as and rapid re-referral, when appropriate
  • Ensure that patients transfer to their GP under this process have good clinical outcomes
  • Ensure that patients transfers to their GPs under this process have access to appropriate advice, advocacy, vocational support to access social networks
  • Ensure that the Public Sector Equalities Duty is met

About us

  • Maintain and provide service activity data/statistical information as required inc CIS Audit of Mental Health Patients
  • Demonstrate respect, empathy and understanding of all patients and colleagues within the service, in accordance with the Trust policy for promotion of equal opportunities and cultural awareness.
  • Adhere to all Central and North West London Mental Health NHS Trust policies e.g. Human Resources policy, Health and Safety Policy, all Clinical Policies and Procedures
  • There is an expectation to work flexibly across a range of bases throughout the working week, including Trust buildings and GP surgerie

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Job description

Job responsibilities

MH Link Worker will
  • work with patients to support shared decision-making about self-management facilitate onward access to treatment services and provide brief psychological interventions, where qualified to do so and where appropriate.
  • Supervise and oversee the triage function within the mental health teams, being a point of reference for difficult decisions the triage team need to make on a daily basis, and supervising members of the triage team (where dedicated triage teams are the model) and ensuring the integration of the triage process as a part of the teams function.
  • work closely with other PCN-based roles to help address the potential range of biopsychosocial needs of patients with mental health problems. E.g. PCN clinical pharmacists for medication reviews, and social prescribing link workers for access to community-based support.
  • operate without the need for formal referral from GPs, including accepting some direct bookings where appropriate, subject to agreement on volumes and the mechanism of booking between the PCN and the provider.
  • be supported through the local Community Hub teams by robust clinical governance structures to maintain quality and safety, including supervision where appropriate.

Person Specification

Qualifications and Training


  • oProfessional qualification in mental health (Mental Health Nursing (RMN) Chartered Psychologist Occupational Therapy, Social Work (must have HCPC registration) Pharmacist
  • oAttained at least Level 2 Maths and English (equivalent to GCSE grade 9-4 (A*-C))


  • oEducated to degree or Diploma level with other courses relevant to primary care mental health services e.g. CBT, Brief Solution Focussed Therapy etc.
  • oRGN/physical health qualification
  • oEvidence of recent and on-going relevant further professional development
  • oAttendance at specialist short courses relevant to the post (e.g. MBT or DBT, Trauma Informed Care, Group Approaches)



  • oExperience of work in the NHS, PCNs or outreach work, or local engagement work (e.g. youth worker, mentoring, peer support etc.), experience of working in voluntary sector, working in community groups.
  • oWork with client groups with serious mental health problems:omental health care and/or oworking with carers and/or odelivering therapeutic group interventions and/or oworking in MDTs and/or
  • oaudit, evaluation or research
  • oWork in multi-cultural settings
  • oMental health issues as a service user or carer


  • oEvidence of experience in a Band 6 position or equivalent
  • oOther relevant post registration experience
  • oWork with interpreters
  • oWork with behaviours that challenge services
  • oWork with people with complex emotional needs (personality disorder)
  • oConducting service-related research and or audit experience
  • oExperience of teaching/training in a formal or informal setting
  • oExperience of working in a primary care setting/ social care/ voluntary sector
  • oExperience of supervising junior staff within own and/or other disciplines



  • oBasic understanding of health care systems and structures: staffing, roles and responsibilities, the role of hospitals, primary care and community care
  • oTeam/self-management and organisation skills that enable a number of complex activities and clinical work to be undertaken, revising and adjusting these according to the needs of individual patients and the service
  • oKnowledge of counselling skills/cognitive behavioural skills, psychosocial interventions
  • oKnowledge of recovery approaches as used with those with mental health conditions
  • oWork with people from a wide range of backgrounds
  • oContain and work with organisational stress and able to hold the stress of others
  • oManage effectively exposure to distressing/highly emotional circumstances
  • oManage effectively verbal aggression from service users, families, etc. and the risk of physical aggression
  • oRespectful and collaborative approach to service users, families, carers, colleagues and other professionals
  • oAble to negotiate and ability to handle confrontation effectively and professionally
  • oAble to negotiate and ability to handle confrontation effectively and professionally
  • oAssessment and treatment of Deliberate Self Harm
  • oRisk assessment/management and crisis intervention skills
  • oUse of psychosocial assessment methods
  • oHigher level communication skills, both written and oral
  • oSufficient clinical knowledge to be able to make autonomous decisions, based on an analysis of complex presenting problems and judgement about available options, with senior clinical support/supervision


  • oAbility to interpret research and apply to practice
  • oSpecialist knowledge of mental health conditions as well as their relationship to physical disorders



  • oComputer literate
  • oBeing able to work flexibly across local environments
  • oAwareness of diversity of cultural norms and being able to respond to this appropriately
  • oConcentrate intensely for a substantial proportion of working time, during client contact, teaching/supervision sessions, team meetings, preparing written work etc.
  • oUse IT packages - word processing, e-mail and internet, Excel and Access
  • oAbility to use or learn NHS clinical systems
  • oWork cross-culturally and/or in different languages
  • oWork to professional guidelines
  • oAccept accountability for own work, and of working towards defined results
  • oPlan, organise and prioritise own workload
  • oRecord and report on clinical information as required


  • oExperience in using SystmOne

Personal Qualities


  • oAbility to work effectively, timely and independently
  • oAbility to frequently work under pressure and maintain intense concentration, particularly in unpredictable situations where there will be exposure to highly distressed and/or disturbed patients, often exhibiting challenging behaviours and the risk of physical violence
  • oAbility to meet deadlines
  • oCommitment to equal opportunities
  • oAbility to accept constructive feedback
  • oSelf-motivated, able to work autonomously and independently with confidence when required.
  • oExercise initiative, flexibility and tact and self-awareness
  • oWilling to use peer and group supervision creatively
  • oBe able to work flexibly if required
  • oBe aware of the limitations in your competencies and seek appropriate senior advice and leadership.


  • oPersonal experience of a mental health condition

Employer details

Employer name

Central and North West London NHS Foundation Trust


Bentley House

15-21 Headstone Drive



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