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Senior Personality Disorder Case Manager

Mersey Care NHS Foundation Trust
£43,742 to £50,056 per annum pro rata
Closing date
2 Jul 2024

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Other Health Profession
Band 7
Contract Type
Part Time
Mersey Care Foundation Trust is delighted to recruit a Senior Personality Disorder Case Manager to work in our Personality Disorder (PD) Hub Service based in Waterloo in Liverpool. The present recruitment positions will be working into the Warrington and Halton area, during an expansion of the well-established and award winning services in the Liverpool and Sefton footprints of the trust.

The successful applicants will case manage up to 10 complex service users accessing local secondary care mental health services with a diagnosis of Personality Disorder, predominantly Emotionally Unstable Personality Disorder (EUPD). Initially the caseload will also encompass service users who may have been in long-term out-of-area placements (rehabilitation/low secure). The model of care being delivered is intensive case management that involves encouraging problem solving skills and self responsibility towards recovery amongst the service users, alongside the coordination of care with internal and external agencies. The predominant model of intervention will be Structured Clinical Management (SCM) alongside the application of MCFT Borderline Personality Disorder Policy.

It is essential that successful candidates have significant understanding of SCM. Successful candidates will also engage in the psychological, social therapeutic and trauma based intervention with the wider PD Hub population.

Main duties of the job

The role will work in liaise with Core 24 services (e.g. AE Mental Health Liaison) to realise the most appropriate outcomes for service users under the care of PD HUB Services within such contexts.

Beyond the care coordination of a caseload of complex personality disordered service users successful candidates will:
  • Will engage in the delivery of personality disorder approved NICE therapies (e.g. SMC, MBT, DBT individual and group work), trauma based psychotherapeutic interventions, (e.g. Sensory Motor, EMDR).
  • Lead social therapy and therapeutic community interventions within the PD Hub Service (Day and Safe Service).
  • Lead in the consultation and training of other teams within local community based services (internal and external to MCFT).
  • Supervision, mentorship and training of junior staff.

About us

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Job description

Job responsibilities

As a result of the post-holder being effective in their role, The Trust would expect to see the following outcomes for the Trust, service users and the wider community:

Mersey Care NHS Foundation Trust as a leading provider of community services, mental health care, physical health, addiction services and learning disability care.

Service users receiving a high quality service and one which is free from stigma, discrimination and harm.

Staff engaged with the delivery, innovation and continuous improvement of services to benefit service users.

Visible and responsive leadership, setting the standard for others and role-modelled throughout the division for all managers

The Trust values of Continuous Improvement, Accountability, Respectfulness, Enthusiasm and Support will be embedded across the division for all staff and evident to service users.

To provide high quality, evidence based care within the Local Services Division for service users and their carers within inpatient and community services.

To carry out your duties as a clinician under the supervision of a manager and/or clinical supervisor.

To function as an associate nurse/named nurse/care coordinator to service users assisting in assessment, planning and evaluation and review of care, within a recovery focused model of care

Principal Responsibilities:Clinical

To engage with service users using the PD Hub in a positive and non-defensive manner, especially during crises when calmness and hope need to be maintained.

To coordinate the care of service users carrying out assessment planning, implementation and evaluation of their care under the guidelines of the care programme approach to ensure that the service users care plan is developed to meet the assessed need of the individual.

To liaise with Core 24 services, e.g. AE Mental Health Liaison to appropriate outcomes for service users under the care of PD HUB Services.

To complete complex assessments, psychological formulations and care planning in the form of Extended Care Planning with reference to Trusts BPD Policy.

To participate in psychological interventions for personality disorder (Structured Clinical Management and PD and trauma therapies) under supervision from senior clinicians.

To lead the process of consultations, training and support to other community and inpatient services in regard to personality disorder.

To lead in the linking and engagement of service users to the other PD Hub Services (PD Day/Safe Services).

To ensure a gradual and planned transition of service users at the end of their period of care under PD Case Management Team (e.g. supported follow up through discharge support groups).

To liaise with family members, carers and significant others when completing the assessment and developing a care plan.

To react pro-actively in cases of service user crisis and put in place immediate plans to resolve the situation with supervision and guidance as appropriate. To undertake and supervise risk assessments and formulation of risk management plans for service users under your care, taking note of the contributions from other members of the team, family members carers and significant others.

To ensure Safeguarding Children and Adults requirements are followed and participate in meetings as appropriate.

To direct unqualified staff in order to ensure delivery of a high standard of care to service users.

To participate in setting standards for care based on sound evidence based and research findings.

To participate in the systematic monitoring and evaluation of service users, including the use of outcome measures.

To communicate to other members of the multi-disciplinary team information which has an impact on the service users care.

To use verbal and non-verbal communication skills gained through training or experience to impart sensitive information.

To check understanding of information where there are barriers to effective communications.

To give and receive accurate up-to-date information regarding service users care in reviews and multi-disciplinary meetings etc. These reviews may be external to the trust.

To have accurate and up-todate knowledge of the Mental Health Act / Mental Capacity Act and other relevant legislation.

Where appropriate to job role take responsibility for the safe administration of medication to service users ensuring that the Trust policies and procedures and the Nursing & Midwifery Councils regulations are adhered to.

To ensure that all relevant information with regards to a service user care and treatment is documented accurately and legibly into the health record. To supervise and monitor the entries made by unqualified staff.

Provide reports both in written and verbal formats as requested.

To ensure that all incidents or near misses are documented as per trust policy and that any follow up action is taken.

To react pro-actively in cases of service user crisis and put in place immediate plans to resolve the situation with supervision and guidance as appropriate.

To supervise nursing, social work, AMHP and other students.

To actively lead/participate in team meetings and team based continuing professional development.

To participate in the induction of new staff.

To actively participate in team meetings in order to positively influence positive team working and the development of research-based practice.

Person Specification



  • Appropriate professional qualification at degree level, by RMN AHP Social Worker
  • Evidence of post registration study
  • Have or be working towards specific postgraduate (certificate/master level) qualification in PD or PD therapy or equivalent


  • Masters level education or Personality Disorder/ Psychotherapy specific qualification



  • Substantial post registration experience in mental health
  • Extensive experience of working with service users designated as having severe and complex personality disordered
  • Experience of exercising full clinical responsibility for patients' psychological care and treatment, both as a professionally qualified care coordinator and also within the context of a multidisciplinary care plan and under supervision from senior clinical staff
  • Evidence of leadership and management skills.
  • Evidence of experience of managing cases & case loads
  • Evidence of supervising staff.
  • Ability to work autonomously across the organisation/boundaries and with other agencies
  • Experience of working in partnership with other agencies and service users and carers
  • Experience of audit/research and working knowledge of clinical governance.
  • Experience in change management and policy formulation.
  • Experience of using Incident Reporting Systems e.g. DATIX
  • Experience of undertaking and involvement in Serious Untoward Incident Reviews
  • Evidence of experience of working with a range of people with mental health problems in a variety of health care settings.


  • Experience of working in structured psychological interventions (Group/individual/PD)
  • Experience of teaching/training in the area of consultation/formulation/PD



  • To possess significant levels of personal resilience.
  • To possess an understanding and appropriate levels of empathy to work effectively with the issue of personality disorder
  • Be able to maintain a high degree of professionalism in the face of highly emotive and distressing problems, verbal abuse and the threat of physical abuse.
  • To possess an advanced understanding of own qualities and personality and how this influences relational dynamics with PD service users
  • To be able to develop clinical practice and capabilities through engagement in clinical supervision.
  • Professional attitude
  • Possess excellent listening and negotiation skills and leadership skills.
  • Excellent oral and written skills
  • Excellent interpersonal and organisational skills.
  • The ability to lead change management
  • Ability to contribute to developing care excellence within the ward / team area.



  • Training and experience of delivering PD Psychological Interventions for BPD or trauma (Structured Clinical Management, MBT, DBT, EMDR)
  • Able to communicate effectively both verbally and non-verbally.
  • Being responsive and flexible, seeing change as an opportunity to improve services
  • Ability to lead the process of standard setting and audit
  • Leadership Skills
  • Ability to work within a CBU management team, be able to generate own workload and ability to work to strict deadlines
  • Ability to build purposeful relationships with a range of both internal and external to the organisation
  • Proven knowledge of relevant mental health legislation
  • Demonstrate knowledge of CPA, MCFT BPD Policy.
  • Demonstrate knowledge in the concepts of mentorship, preceptorship and supervision and ability to provide education and supervision to junior staff
  • Demonstrate a good knowledge of professional Codes of Conduct and Staffs' responsibility to identify gaps in their knowledge base.

Employer details

Employer name

Mersey Care NHS Foundation Trust


Psychotherapy Service/PD HUB Service, 12 Haigh Road, Waterloo, Liverpool, L22 3XP

12 Haigh Road


L22 3XP

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