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Deputy EPR Systems Manager

Alder Hey Children's NHS Foundation Trust
£43,742 to £50,056 per annum pro rata
Closing date
3 Jul 2024

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Other Health Profession
Band 7
Contract Type
Full Time
TheClinical Systems DeputyManager (CSDM) will work under the direction of the Clinical Systems Manager, Digital Systems Manager and Chief Clinical Information Officer to optimize and develop EPR, EMIS and Hyland Onbase systems. The CSDM will lead in the obtaining of information technology and workflow requirements from all departments/areas, and then guide the clinical analyst team in the configuration of the application software to reflect these requirements. The CSDM will work with independent initiative, supporting and training other clinical analysts. The CSDM will lead the clinical analyst team in the engagement with appropriate end users to ensure that the correct data is obtained in relation to system use utilising both their Trust and system application knowledge. The data gathered will be used to define the configurable components of the EPR to ensure optimal workflow benefit to end users.

Main duties of the job

On a day to day basis the Clinical Systems DeputyManager (CSDM) will support the Clinical Analysts through managing their HR responsibilities such as sickness and absence, annual leave, and overtime. The CSDM will support/ manage the Clinical Analysts with their training and development and carry out PDR's for the team.

The CSDM will deputize at a strategic level in the absence of the Clinical systems Manager authorising urgent change requests, and planning or altering work priorities as required. The CSDM will support the Clinical Systems Manager with staff administration duties such as SVL, budget management and has the authority to spend money from within the EPR budget and personal development of the clinical analyst team.

The CSDM will work with the Clinical Systems Training Team to assist with development of training plans, training content and delivery of training and support for end users. The CSDM will work alongside the CSM, DSM and CCIO in interacting directly with clinical end users and managers on the design process for optimization of Clinical Systems, researching and process mapping current processes in order to deliver new efficient clinical processes.

The CSDM will also work with 3rd party suppliers in relation to trouble shooting and future development work required for the systems

About us

Alder Hey Children's NHS Foundation Trust is a provider of specialist health care to children and young people. Alder Hey has a presence in community outreach sites and, in collaboration with other providers, our clinicians help deliver care closer to patients' homes by holding local clinics at locations from Cumbria to Shropshire, in Wales and the Isle of Man. The Trust also provides inpatient care for children with complex mental health needs at our Sunflower House building newly relocated, and opened on the hospital site.

We currently have more than 4,000 staff working across our community and hospital sites. We're also a teaching and training hospital providing education and training to around 540 medical and over 500 nursing and allied health professional students each year.

Our values:

We pride ourselves on the quality of our care, going the extra mile to make Alder hey a safe and special place for children and their families.

We are committed to continually improving for the benefit of our patients.

We are open and honest and engage everyone we meet with a smile.

We show that we value every individual for who they are and their contribution.

We work across the Alder Hey community in teams that are built on friendship, dedication, care and reassurance.

Job description

Job responsibilities

Main Duties and Responsibilities: An outline of the key duties and responsibilities of the post holder including key relationships and outcomes required.

  • To deputise at a senior/strategic level for the CS Manager in her absence
  • To assist with the management of the EPR budget with the authority to spend money from within the budget.
  • Provide knowledge and insight to system design and work flow for the Clinical Analysts
  • Support/ manage the Clinical Analysts through the completion of PDRs and facilitate the completion of their mandatory training
  • First point of escalation for Clinical Analysts with regards to system and end user issues
  • Supports the CS Manager in the negotiation of priorities for delivery.
  • Lead on the cascading of new developments in the systems to the Clinical Systems Training Team to integrate in to revised training materials.
  • Lead and support the Clinical Analysts and IT Technical staff and Interface Team with technical upgrades of the systems.
  • Lead on EPR system testing

  • Develop and support the implementation of new Clinical Work flow throughout the Organisation
  • Configure and develop functionality in the Clinical Systems following approval from change control
  • To lead and assist with investigation and resolution of any problems reported by users of the Clinical systems
  • Will authorise system down time and evoke the Organisations BCP utilising their expert operational clinical knowledge and technical knowledge of the Allscripts, EMIS and Hyland solutions and specialist knowledge in trouble shooting of the bespoke systems
  • Process map current workflows to gain knowledge and information to enable appropriate clinical system design and work flows that enable safe high quality care to patients.
  • Constructively engage proposals with key stakeholders to enhance operational efficiency of the system and associated operational procedures
  • Developing and promoting the move to an electronic environment in accordance with government policy, Information Governance requirements and public sector records management standards.
  • Engage with and have accountability to the CCIO for strategic clinical systems development as part of the clinical systems team.
  • Supporting the maintenance and development of the Trusts wider clinical systems

  • Work to achieve agreed objectives and has the freedom to do this in their own way, working within broad professional/ organisational policies often without reference to manager.
  • Identify own training requirements to ensure up to date with developments of clinical system solutions
  • Keeping up-to-date with current trends and issues in Records Management by participating in professional and training opportunities when available

Person Specification

Education & Training


  • Appropriate degree or equivalent level of experience
  • Completed Allscripts or other Clinical System configuration courses
  • Relevant training and experience in analysis of clinical databases
  • Evidence of ongoing professional development/study



  • Configuration experience with Allscripts system
  • Understanding of change management processes
  • Relevant leadership experience
  • . Experience relevant to job role such as experience with data collection, configuration methods and/or processes used to implement software applications
  • have the ability to interact with staff across the organisation to ensure organisational knowledge is captured into System optimisation and delivery
  • Experience in contributing to policy and service development across divisions and service areas.
  • Experience of managing change
  • Capture and hold the confidence of the clinical staff that they interact with that they will able to take responsibility (alongside the CS Manager & CCIO) for the quality and suitability of the content
  • Evidence of project delivery experience

Personal Attributes


  • Strong communication skills, both oral and written
  • Strong leadership skills
  • Ability to work well at a detailed level
  • Ability to research and analyse information
  • Able to present information in a logical manner



  • Aptitude to gain knowledge of the tools used (such as information workbooks and data collection tools) to implement solution(s)/product(s)
  • Ability to embrace the systems and/or department process improvements needed as a result of the product implementation
  • Ability to prioritise own and team's workload and meet deadlines.
  • Good skills in core IT solutions such as MS Office applications
  • Skills in design and implementation of IT systems
  • Skills to design test scripts and carry out functional and integrated test scripts.



  • An understanding of clinical practices through own clinical experience or working closely with other clinicians
  • Understanding of the wider functionality and opportunities available through the use of an Clinical Systems and system terminology
  • Understanding of organisational and departmental policies and procedures
  • Thorough knowledge of the Trusts department/area workflow

Employer details

Employer name

Alder Hey Children's NHS Foundation Trust


Liverpool Heart and Chest Hospital

Thomas Drive


L14 3PE

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