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Senior Operational Services Manager

University Hospital of North Midlands NHS Trust
Newcastle Road
£35,392 to £42,618 per annum
Closing date
28 Jun 2024

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Other Health Profession
Band 6
Contract Type
Full Time
An exciting opportunity has arisen within the Outpatient Directorate, leading on the day to day running of the department, with accountability for operational performance targets and a responsibility to lead on service improvement, focused projects as directed by University Hospitals of North Midlands Outpatient program .

Main duties of the job

Experience in operational service management, process-mapping and project management, leading service improvement and achieving tight deadlines. you will possess excellent interpersonal skills, be self motivated with the ability to motivate others with excellent communication and negotiation skills displaying professionalism and resilience both personally and in a team environment is essential.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Job description

Job responsibilities

for more information on working for the Trust, please see the attached Job Description and Personal Specification.

Person Specification



  • educated to a degree Level or equivalent experience
  • Able to positively influence to ensure effective and efficient delivery of service
  • operational management skills and experience of managing transformation and service improvement project's


  • Experience of management of change issues
  • Knowledge of the business planning process.
  • Knowledge of workforce planning



  • Excellent communication skills, oral and written
  • Awareness of NHS plan access targets
  • Able to develop strong multi-disciplinary relationships


  • Relevant experience in a hospital or community based Pharmacy
  • Experience in introducing innovative practice

Employer details

Employer name

University Hospital of North Midlands NHS Trust


Outpatients Department

Royal Stoke Hospital

Newcastle Road


Any attachments will be accessible after you click to apply.


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