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Community Case Manager (Urgent Community Response)

Sandwell and West Birmingham NHS Trust
West Bromwich
£35,392 to £42,618 Per Annum
Closing date
2 Jul 2024

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Other Health Profession
Band 6
Contract Type
Full Time
An exciting opportunity has arisen within the Urgent Community Response Directorate to recruit two Community Case Managers within the Urgent Community Response Services (UCRS) Team.

We are seeking to appoint a dynamic, driven, motivated and caring individual who will bring their experience and personability to the role to ensure that as a team we align to the Trusts People, Patient, Population Strategy.

Our current UCRS Team consists of a range of multidisciplinary colleagues including:



Occupational Therapists


Operational Managers

Within the UCRS Team, we deliver a range of services including:

Falls Service/Falls Pick Up/Wound Closure

Admission Avoidance (2-48 Hour Response)

Community DVT Pathway

2 Hour Urgent Response

8x8 Navigation Centre

The posts will support people in their own homes who are experiencing an exacerbation in their health. You will, therefore, have a passion for community nursing and urgent care pathways.

Our new Midland Metropolitan University Hospital opens October 2024, and will not only provide excellent patient care from a modern acute setting but will look to support the wider communities by supporting with education access with the development of the Learning Academy which is set to be opened at MMUH.

Please be aware that our base location may change following the opening of MMUH, but this will be discussed further at Interview.

Main duties of the job

Reporting to a senior Community Matron for the service, the post holder will be an autonomous practitioner and clinical specialist responsible for developing and implementing service provision within the team across the borough of Sandwell.

The post holder will have continuing responsibility for proactively monitoring and managing patients on a caseload within a designated pathway, recognising the early symptoms of disease exacerbation, acute illness, and injuries, as well as social and familial factors based on the understanding of long-term conditions, the effects on the individual, their family and environment as well as current evidence and practice standards.

The service will be delivered to a defined population of patients needing complex case management for long term conditions and complex social risk factors within the community setting, preventing inappropriate hospital admission.

The post holder will also be ultimately responsible for the management/decision making about care and service provision, for individual patient pathways across the primary and secondary care interface.

About us

Sandwell and West Birmingham NHS Trust is a high performing Trust achieving a 'good' rating in our most recent Care Quality Commission (CQC) assessment and achieving significant progress in the delivery of our strategic objectives. We are proud of the commitment of our staff to ensuring a strong and sustainable future for this organisation which is highly valued by our local communities.

There has never been a better time to join SWBH . It is moving at pace and a 'we can do this' attitude is evident right through the organisation, where staff are engaged for change and committed to being part of the journey to sustainability and growth moving into the new Midland Met Hospital in 2024.

As an employee of SWBH, you will find that we are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, age or disability. We actively promote equality of opportunity for all, welcome applications from a wide range of candidates and select interviewees based on their skills, qualifications, and experience.

We take equal opportunities and improving the working lives of our staff really seriously, this could include flexible working, part-time, job share and remote working from home. Please talk to us during the interview process to discuss any flexibility that you may require.

Job description

Job responsibilities

Please see the attached job description and person specification for more detailed information about this role.

Person Specification



  • Registered General / Adult Nurse.
  • Qualified Nurse Prescriber or willing to study for
  • Evidence of Continued Professional Development
  • Hold a recognised teaching/assessing qualification.
  • Relevant qualification/ module at first degree level


  • Evidence of post graduate study
  • Evidence of subject related study



  • Post registration experience working in community or acute care group.
  • Specialist expertise / knowledge with underpinning theory of long-term conditions
  • Documented evidence of relevant KSF based Continuous Professional Development (CPD)
  • Experience of working as part of a multi-disciplinary team
  • Experience of contributing to the personal development of less experienced staff, students or assistants
  • Ability to work across professional and organisational boundaries.


  • Evidence of post graduate experience
  • Involvement in audit, research and understanding quality issues
  • Service development activities



  • Knowledge of Clinical Governance
  • Specialist expertise/knowledge of long term condition management



  • Able to speak, receive and issue instructions concerning patients without risk of misunderstandings in group and individual settings.
  • Able to communicate effectively in face to face contact, telephone contact, e-mail contact and internal and external meetings.
  • Able to carry out frequent, long periods of medium-intense concentration carrying out assessments, planning treatment programmes, supervising support workers and more junior staff and dealing with complex equipment
  • Able to deal sensitively with patients with high levels of anxiety/aggression which may be due to dementia, sedation, limited mobility or who are unable to accept current clinical outcomes.

Employer details

Employer name

Sandwell and West Birmingham NHS Trust




West Bromwich

B71 4HJ

Any attachments will be accessible after you click to apply.


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