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Operational Service Manager, Psychiatric Liaison Team

Somerset NHS Foundation Trust
£50,952 to £57,349 a year
Closing date
28 Jun 2024

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We are presently seeking a Registered Healthcare Professional, with significant mental health experience, to take on the role of Operational Service Manager for the Psychiatric Liaison Service.

This post will provide leadership and management for two Psychiatric Liaison Teams based in Musgrove Park Hospital and Yeovil District Hospital. The Psychiatric Liaison Service is committed to providing a 24-hour, 7 day a week service within the acute hospitals and plays a significant role as part of a fully integrated acute, community and mental health trust. The primary aims of this service are to provide a high quality, safe, effective and responsive patient care, comprehensive and holistic assessment for patients who attend the Emergency Departments or who are admitted to the acute hospitals. Applicants will need to demonstrate a commitment to these principles.

Main duties of the job

Applicants must have experience of working in acute mental health care, with good clinical knowledge of managing patients who present in crisis. They should be motivated, flexible, visible with strong leadership qualities and can demonstrate good organisational and self-management skills. You will contribute to a strong leadership and management structure, which provides care across the acute and community mental health care pathway. We would like you to have a good understanding of change management and how you would take things forward effectively within the service.

You will act as a positive role model for colleagues in a manner that positively reflects the philosophy of the service and the values of the Trust.

Applicant should show a commitment to continuous quality improvement and support with the ongoing accreditation in line with the Psychiatric Liaison Accreditation Network (PLAN).

About us

In Somerset we believe in open access for patients, family and carers with no wrong door. We believe in co-production of services with strong partnerships with VCSE, statutory colleagues, and the Trusts Executive Board. We apply a whole system approach with NHS and VCSE elements of the services being combined and not separated, we are all part of one team and equal partners. We operate a culture of openness, transparency and learning -- we believe it is okay to get things wrong as we can use this as an opportunity to pause, reflect, develop and grow together, with communication being a key to success.

As an organisation, the NHS offers a wide range of benefits including flexible working, pension contributions, market leading annual leave allowance, career progression, and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.

The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.

There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone!

Job description

Job responsibilities

Will be the Operational Manager leading the Psychiatric Liaison service, providing direct line management to staff across a range of professional backgrounds.

Working alongside the directorate management team will co-ordinate, lead and develop the delivery of the service.

Will undertake clinical duties and may be required to maintain a clinical caseload.

Will be expected to participate in the Operational On Call Mental Health Rota.

To be responsible for the delivery of a seamless, integrated service for patients living in Somerset.

To be responsible for service development and the development of an integrated approach to care within the acute trusts.

To be accountable for quality service delivery and working collaboratively with other agencies.

To be responsible for the operational management and line management of the County Wide Psychiatric Liaison Service.

To work with the Head of Inpatient and Urgent Care to ensure the seamless local delivery of the services across the county.

To be responsible for the management of the Service budget for all of the staff, for both pay and non-pay.

To demonstrate advanced negotiation, motivational, explanation and reassurance skills across a range of management issues.

To take a lead role in disciplinary and grievance issues including undertaking the role of investigating officer and panel member.

For more details, please see job description.

Person Specification



  • Relevant Professional Registration
  • Educated to Degree level, or equivalent.


  • Management qualification



  • Clinical/management experience within Psychiatric Liaison / acute mental health services.
  • Mentorship training or experience


  • Project management and development of new services
  • Proven record of building relationships and working across multi-agency environments

Additional Criteria


  • Able to demonstrate capacity and capability for operational/clinical service management, including staff, financial and change management.
  • Able to demonstrate successful delivery of change and performance with and through teams.
  • Up to date knowledge of relevant legislation, theory and policies relating to the service.
  • Able to demonstrate knowledge of accessing, analysing and using information.
  • Clear knowledge of risk management.
  • High level of work organisation, self-motivation, drive for performance and improvement, and flexibility in approach and attitude.
  • Work under pressure, dealing with a complex range of competing priorities and agendas.
  • Willingness to use technology to improve standards of care and support to our patients.
  • Able to travel within the Organisational boundaries.


  • Knowledge of models of Psychiatric Liaison

Employer details

Employer name

Somerset NHS Foundation Trust


Musgrove Park Hospital

Musgrove Road




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