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Private Healthcare Service Development Manager (XN07)

Leeds Teaching Hospitals
£43,742 to £50,056 a year
Closing date
10 Jul 2024

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Other Health Profession
Band 7
Contract Type
Full Time
This presents an exciting opportunity to become a pivotal member of Leeds Teaching Hospitals Trust as a Private Healthcare Service Delivery Manager. In this role, you will directly report to the Director of Transformation, assuming responsibility for providing a comprehensive and top-quality private care service. Your primary focus will involve ensuring adherence to relevant Trust policies concerning Private Patients.

Your duties will encompass reviewing current service practices, engaging with clinicians involved in private healthcare provision, and facilitating the establishment of Privilege contracts where necessary. Collaborating closely with CSU management teams across various trust sites, you will ensure consistent delivery of private services and act as a crucial liaison between clinicians, patients, and service teams.

As the ideal candidate, you will play a vital role in ensuring the successful delivery of private practice in alignment with CMA guidelines and PHIN regulations. Additionally, you will contribute to the Trust's goal of maximizing income from private patients while advocating for effective practices.

Furthermore, you will collaborate with the financial team to conduct comprehensive budget and income reviews for the Private Patient Unit, Communications team, and the Director of Operations, thus informing the future strategy of the service.

Planned Interview Date :12/07/2024

Main duties of the job

As the Private Healthcare Service Delivery Manager at Leeds Teaching Hospitals Trust, you'll play a pivotal role in ensuring the seamless delivery of private care services. Your main duties include collaborating with Clinical Support Units (CSUs) and Medical Practitioners to gather necessary information for appropriate billing of private patients, working closely with CSUs to ensure timely bed bookings for private patient admissions, and implementing pre-payment processes to ensure payments are received before diagnostic procedures, outpatient visits, or surgeries. You'll also assist in determining fixed costs procedures and provide guidance on pricing for paying patient services, ensuring accurate identification of due payments to the Finance department and overseeing the registration of new private patients. Collaboration with CSUs and Medical Practitioners to schedule theatre sessions with appropriate equipment and preoperative assessments is essential. Additionally, you'll maintain effective relationships with insurance companies, coordinate and lead regular training sessions for staff involved in private patient care, and ensure adherence to agreed private patient tariffs while staying updated with changes in guidance and legislation. Ensuring quality outcomes, prioritizing workload, and maintaining accurate communication are integral parts of your role, as is monitoring patient satisfaction and compliance with PHIN guidelines

About us

Leeds Teaching Hospitals is one the largest teaching hospital trusts in Europe, with access to leading clinical expertise and medical technology. We care for people from all over the country as well as the 780,000 residents of Leeds itself.

We operate from 7 hospitals on 5 sites all linked by the same vision, philosophy and culture to be the best for specialist and integrated care.

Our vision is based on The Leeds Way, which is a clear statement of who we are and what we believe, founded on values of working that were put forward by our own staff. Our values are to be:






Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Job description

Job responsibilities

This is an exciting opportunity to join Leeds Teaching Hospitals Trust as a Private Healthcare Service Delivery Manager. The role will be directly accountable to the Director of Transformation for the provision of a comprehensive and effective high quality Private Care service. The Service Development Manager will ensure compliance with the relevant Trust policies in relation to Private Patients.

It will be the role of the Service Delivery Manager to review current service practice, engage with clinicians providing or wishing to provide private healthcare through LTHT to understand the service, setup the Practice in Privilege contracts as appropriate. You will be asked to work closely with CSU management teams across multiple trust sites to ensure consistent private service is being provided and be a key link between clinician, patient and service teams.

As the successful candidate you will be instrumental in ensuring a successful delivery of private practice in compliance with CMA guidelines including PHIN regulations. You will support the Trusts aspirations to maximising income from private patients, promoting effective practices.

You will be required to work with the Financial team to ensure comprehensive budget and income reviews for the Private Patient Unit, Communications team and the Director of Operations in the development of the future strategy of the service.

Private Patients

Assists CSUs, Medical Practitioners with the collection of information and data necessary for applying appropriate charges to private patients or their representatives.

Work with the CSUs to ensure all Private patients have beds booked before their admission.

Ensure there is pre payment processes in place and that payments are received in advance of any diagnostic, Outpatient procedure or Surgery is completed.

Assists in determining and calculating fixed costs procedure process as requested by consultations and patients. Also provides guidance and advice relating to pricing of paying patient services with the Trust.

Notifies consultants of all confirmed bookings, taking necessary action if payment and / or agreement forms have not been received prior to admission.

Coordinates weekly returns for all paying patients, ensuring that all monies due are identified to the Finance department.

Work with the CSUs to ensure that processes are in place to oversee the registration all new private patients on the relevant system, subsequently checking discharge dates, correct status and follow up appointments.

Work with the Medical Practitioner, CSUs to ensure theatre sessions are found and booked with appropriate equipment. Work with Preoperative assessment team to ensure the patients are booked for pre-op if necessary.

Ensure that there are effective processes in place to inform patients of impending admission or outpatient attendance advising re undertaking to pay forms and medical insurance

Maintain effective relationships with insurance companies

Inform Finance of the correct allocation to pay staff members. Working with finance department to ensure invoices are raised in a timely basis to private patient accounts.

Working with the payment team ensure that the fee and/or insurance details are paid and confirmed prior to the appointment or each patient admission.

Co-ordinate and lead on regular training and awareness with key staff and ongoing support, to ensure all individuals involved with private patients.

Ensure adherence to any agreed private patient tariffs across the organisation.

Highlight any concerns around changes to fixed prices in relation to relevant code of conduct.

Meet with patients to discuss the potential for becoming a private patient.

General duties

Monitor and develop standards of service provision, paying particular attention to communication skills, ensuring an efficient consumer sensitive approach is adopted.

Assist as necessary with the investigation of complaints, ensuring that complaints are used positively to improved services.

Assists with the review of written policies, procedures and guidelines ensuring acceptability to the audit function

Ensures compliance with Department of Health and COSHH regulations

Participate in relevant internal and external working groups/projects, services, and initiatives which may be highly complex, sensitive, political, and contain contentious information.

Communicate information, risks, issues and dependencies, including briefings and reports to the relevant governance structure.

Undertake complex and detailed and sensitive information analysis of specific projects/reports requiring high levels of concentration.

Update, maintain, organise, gather and analyse information to predict financial charges.

Contribute to the information management of performance, taking a lead for specific projects

Provide coordination of and participate in relevant meetings, reporting attendance and providing information advice and support where requested in line with PHIN guidelines.

Attends updates and briefings provided by the Department of Health, and others, on the application of the Charging Regulations.

Keeps up to date with changes to guidance and legislation, briefing other staff members as required.

Proposes changes to own project/function, informing policy and making recommendations for other projects delivery

Contribute to the review and development of existing information management systems and contribute to the development of an integrated approach to project management.

Provide specialist training, advice and support on own role/responsibilities where necessary

Support training relevant staffing areas

Deliver against objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines.

Ensure accurate and open communication researching and drafting correspondence and papers and ensuring the management of specific tasks.

Monitor compliance against patient satisfaction returns in line with PHIN guidelines.

Ensure a good understanding of the PROMS process and when required ensure that private patients complete the relevant questionnaire.

Any other duties appropriate to the post.

The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment.

Person Specification



  • Experience of middle management level
  • Specialist knowledge of managing multi-professional teams underpinned by formal management training
  • Successful operational management in a multi-professional environment
  • Day-to-day people management including appraisal and objective setting, recruitment and retention
  • Management of complex budget
  • Operational planning and implementation including strategic planning and options appraisal, and change management
  • Recruitment, selection and retention of senior key personnel within the organisation attendance management appraisal and objective setting


  • NHS management experience

Skills & Behaviours


  • Knowledge of the working of the NHS and wider healthcare system within England
  • Understanding of the NHS modernisation agenda.
  • Knowledge and practical understanding of financial and commissioning frameworks
  • Knowledge and application of key policies and procedures to include access targets Booking and Choice Health and Safety HR Guidance and toolkit Attendance Management
  • Effective team leader and team player with the ability to work flexibly in a diverse and highly demanding organisation
  • Working well under pressure of time and resources
  • Negotiation and influencing skills and diplomacy



  • Educated to degree level or equivalent professional qualification.
  • Management qualification or post graduate diploma.
  • Career progression through continuing professional development.


  • Masters level in a related field

Other Criteria


  • Able to communicate in a complex service
  • Change management skills including service reconfiguration
  • Analytical skills, literacy and numeracy. Ability to analyse data and formulate reports
  • Understanding and experience of information analysis essential for communicating business, finance and workforce plans
  • Able to develop effective working partnership skills within and beyond employing organisation
  • Able to deliver outcomes within a culture of ambiguity
  • Manage clinical and business risks developing action plans to improve performance.

Employer details

Employer name

Leeds Teaching Hospitals


St. James's University Hospital

Beckett Street



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