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SystmOne Trainer

NELFT North East London Foundation Trust
£28,407 to £34,581 per annum plus HCAS
Closing date
26 Jun 2024

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Other Health Profession
Band 5
Contract Type
Full Time
Currently there is an exciting opportunity within the NELFT Healthcare Informatics Team for a permanent EPR SystmOne Trainer .The post holder will primarily provide SystmOne training within NELFTs Essex footprint they will also provide training for all other clinical systems and Microsoft Office used within NELFT as and when required.

This role is part ofClinical Systems Team, reporting to the SystmOne Support Lead. The post holder will be responsible for the identification and analysis of training needs and the development of associated support materials to deliver high quality training courses which meet the requirements of the Organisation and its stakeholders. Training programmes will focus on training and improving the use of SystmOne by all disciplines of staff, and enable healthcare professionals to access, interpret and make better use of available information resources.

Please kindly note that previous applicants need not apply.

Main duties of the job

Here at NELFT, embracing a Just and Compassionate Culture is our commitment to our colleagues and to our patients that we will support and promote a culture based on fairness, respect, honesty, and trust, ensuring that we have consistent leadership behaviours and styles across the Trust.

Our vision is to create an engaging place to work in partnership, where we value diverse perspectives and work in an environment in which you feel valued, supported, understood, and developed.

Our professional relationships are built on a foundation of mutual respect, trust and honesty. We are committed to welcoming and making everyone feel valued here at NELFT.

We embrace continuous learning to improve patient outcomes and we provide outstanding professional development opportunities for our workforce. If you want to grow and progress your career with an organisation that values it's people, take the first step on an exciting career journey and join us today.

About us

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

High Cost Area Supplement

This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (with a minimum of �1,192 to a maximum of �2,011)

We reserve the right to close this vacancy early should sufficient applications be received.

Job description

Job responsibilities

Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.

We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.

Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Person Specification

Communication and Relationship Skills


  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills, communicates effectively at all levels with a variety of internal and external individuals including clinicians
  • Ability to engage audiences creates clear presentations to deliver key concepts to groups with differing requirements and levels of understanding.
  • Ability to influence and gain commitment from key stakeholders at all levels.
  • Must be able to provide and receive complex and sensitive information.
  • A strong customer service ethic that puts the customer first
  • Active listening skills, ability to create a positive learner environment and ensure learner focus.
  • Confident manner motivates and inspires others.

Knowledge, Training, & Experience


  • Good standard of education to Diploma/ Degree Level or equivalent training/ experience.
  • Experience of working in the NHS.
  • Sound understanding of the clinical usage of EPR systems, covering SystmOne.
  • Experiencing of supporting SystmOne, including basic system administration functions.
  • Experience of delivering SystmOne Training, including best practice use of systems.
  • Excellent IT and Microsoft Office skills, including Word, Excel, Powerpoint.


  • At least 2 years' experience working in an IT training environment.
  • Sound understanding of the clinical usage of EPR systems, covering of Rio and Orion
  • Experience of delivering Rio and Orion Training, including best practice use of systems.
  • Accredited Trainer Certification.
  • ITIL Foundation Qualification
  • PRINCE II Foundation Level Certification (or Higher).
  • Knowledge of Registration Authority Process from creation to implementation and its policies

Planning & Organisational Skills


  • Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
  • Must be able to prioritise own work effectively, remain calm under pressure and be able to direct activities of others, allocating work as necessary.
  • Adaptability, flexibility and ability to cope with uncertainty and change.
  • Excellent organisational skills

Physical Skills


  • Valid UK Driver's licence (clean)
  • Advanced keyboard skills, use of a range of software, high accuracy levels.

Working conditions


  • Be able to travel effectively throughout the Trust.
  • Used to working in a busy environment.

Mental Effort


  • Frequent/prolonged periods of concentration required, e.g. when preparing course material/ presenting training, dealing with interruptions to answer queries or resolve issues.

Employer details

Employer name

NELFT North East London Foundation Trust


Suite 1, Phoenix House

Christopher Martin Road


SS14 3EZ

Any attachments will be accessible after you click to apply.


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