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Case Manager

Mersey Care NHS Foundation Trust
£50,952 to £57,349 a year Pro Rata
Closing date
20 Jun 2024

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Other Health Profession
Band 8A
Part Time
PROPSPECT LPC are looking to recruit commissioning case managers via the bank who are available to support Greater Manchester LPC undertaking aspects of the case manager role particularly case manager quality reviews.

Shortlisting date 20 June 2024

Proposed Interview date 25 June 2024

Main duties of the job

As a Case Manager, the post holder will work as part of a dynamic team in delivering an effectiveservice to ensure safe and effective care pathways are in place for all service users from their LATin specialised mental health care settings, within the NHS and Independent sectors.To provide clinical support to the specialist commissioners in relation to the defined population,this will include projected mapping of future service use, identification of users for future serviceprovision, planning in terms of future service needs.The role supports the business in driving transformation as well as value for money in planning,commissioning and service. The role is designed to build a combination of subject matter expertiseand technical skills to develop a strong service delivery.

About us

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Job description

Job responsibilities

1. To provide clinical assurance of the quality of the care provided by specialised services within the LAT.2. Improving quality and outcomes3. Supporting the team in the assurance of specialised services compliance to applicable specification and guidance.4. The post-holder will provide the link with Clinical Commissioning Groups and their commissioned services within the LAT to ensure there is a co-ordinated approach to careand discharge planning, which results in robust and effective care packages.5. Managing individual patient pathways to ensure high quality services and care planning outcomes are achieved6. To take action in respect of Safeguarding Policies and Procedures as required

Person Specification



  • Registered Mental Health/ Learning Disability Nurse or other registered health or social care professional.


  • Possess a relevant additional professional qualification e.g., Forensic Psychiatry Diploma, Master's level, or equivalent level of experience of working at a senior level in specialist area.

Knowledge and Experience


  • Detailed knowledge of legal issues pertaining to the specialist service, including MHA 1983, after care under supervision, sex offender legislation, probation orders and life licence, Ministry of Justice procedures and child protection legislation.
  • Detailed operational knowledge of secure services, including risk assessment/management.
  • Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent.
  • Evidence of post qualifying and continuing professional development.
  • Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement.
  • Should have an appreciation of the relationship between the Department of Health and individual provider and commissioning organisations.
  • Member of relevant professional body.
  • Continuous Improvement.
  • Accountability
  • Respectfulness
  • Enthusiasm
  • Support
  • High professional standards
  • Responsive to service users
  • Engaging leadership style
  • Strong customer service belief
  • Transparency and honesty
  • Discreet
  • Change Orientated
  • Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes
  • Demonstrably involves patients and the public in their work.
  • Consistently puts clinicians at the heart of decision making.
  • Values diversity and difference, operates with integrity and openness.
  • Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others.
  • Uses evidence to make improvements, seeks out innovation
  • Actively develops themselves and others.
  • Development and maintenance of therapeutic alliance with service users and their families /cares.
  • High-level management skills, able to perform to high level in clinical setting, holding services to account and ensuring effective use of NHSCB resources
  • Case management skills, focussing on the needs of the individual and the context of their pathway in relation to all clinical and legal processes
  • High-level communication in particular skills across a range of agency and professional boundaries at a national level.
  • Communication Skills
  • Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
  • Ability to negotiate on difficult and controversial issues including performance and change.
  • Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
  • Ability to negotiate on difficult and controversial issues including performance and change.
  • Analytical Skills.
  • Problem solving skills and ability to respond to sudden unexpected demands
  • Ability to analyse complex facts and situations and develop a range of options.
  • Takes decisions on difficult and contentious issues where there may be a number of courses of action.
  • Strategic thinking - ability to anticipate and resolve problems before they arise.
  • Planning Skills
  • Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
  • Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects
  • Management Skills
  • Must be able to prioritise own work effectively and be able to direct activities of others. Experience of managing and motivating a team and reviewing performance of the individuals.
  • Autonomy/ Freedom to Act.
  • Must be able to use initiative to decide relevant actions and make recommendations to Sponsor/ Manager, with the aim of improving deliverables and compliance to policies.
  • Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales.
  • Experience of identifying and interpreting National policy.
  • Working knowledge of Microsoft Office with intermediate keyboard skills.
  • Equality and Diversity
  • Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems
  • Financial and Physical Resources Management Experience.
  • Previously responsible for a budget, involved in budget setting and working knowledge of financial processes.
  • Used to working in a busy environment
  • Adaptability, flexibility and ability to cope with uncertainty and change.
  • Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions.
  • Professional calm and efficient manner
  • Effective organiser, influencer and networker.
  • Demonstrates a strong desire to improve performance and make a difference by focusing on goals

Employer details

Employer name

Mersey Care NHS Foundation Trust


Hollins Park Hospital

Hollins Lane



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