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ICT Support Engineer (Deployment)

The Princess Alexandra Hospital NHS Trust
£35,392 to £42,618 per annum plus 5% high cost area supplement
Closing date
25 Jun 2024

View more

Other Health Profession
Band 6
Full Time
We are about to embark on one of the biggest transformation programmes our Trust has ever seen. Our Electronic Health Record (EHR) will enhance the work of nearly everyone in the Trust, and also the experience of anyone who access our services receives.

We are looking for an IT Deployment Support engineer to work as part of a team of six to support the technical deployment of our new EHR solution. The role will include the build, configuration, testing, troubleshooting and deployment of end user devices (such as Laptops, desktops, Computers on Wheels, mobile devices, printers, barcode scanners and scanners), resolving Service Desk tickets and supporting the go-live of our EHR system. The role is on-site only and based at The Princess Alexandra Hospital NHS Trust (no remote working) but may require some travel between Hospital sites including St. Margaret's Hospital, Herts & Essex Hospital, Kao Park and other local sites

Main duties of the job

The role is critical in supporting the delivery of the Trust's digital strategy and the strategic priorities in PAHT2030, a new EHR is also critical to our readiness for our new hospital. The role reports to the responsible EHR Programme Manager with whom they will agree their work plan and expected outcomes.

You'll be working across the organisational boundaries, influencing decisions where appropriate, negotiating areas of improvement, seeking agreement and co-operation but always managing user expectations to ensure that they are aligned to the available resources.

About us

Our Organisation

The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop's Stortford, and St Margaret's Hospital in Epping.

We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop's Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.

Our Values

The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:

Patient at heart - Always holding the patient and their wellbeing at the centre of our thoughts and effortsEveryday excellence - Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from bothCreative collaboration - Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care

The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.

Job description

Job responsibilities

Please see the attached job description and person specification, available to download at any time.

Person Specification



  • Post Graduate Degree with Qualification/Accreditation in an IT specialism or equivalent relevant technical experience
  • ITIL V3 Foundation qualification


  • Additional ITIL Qualifications



  • Experience as a Desktop Engineer similar function
  • Experience in effectively supporting a large scale, complex IT environment
  • Experience of supporting an Enterprise sized and/or Healthcare environment

Employer details

Employer name

The Princess Alexandra Hospital NHS Trust


The Princess Alexandra Hospital


CM20 1QX

Any attachments will be accessible after you click to apply.


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