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Project Support Officer

North Staffordshire Combined Healthcare Trust
£28,407 to £34,581 per annum
Closing date
20 Jun 2024

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Other Health Profession
Band 5
Contract Type
Full Time
Project Support Officer: Band 5 - 37.5 hours - Corporate Governance Team

An exciting opportunity has arisen for an enthusiastic and proactive individual to join the Trust's Corporate Governance Department. The post holder will support with the delivery of a range of programmes and projects that sit within the portfolio of the Corporate Governance Department, often working to tight deadlines

This is a full time post based on 5 days per week on a substantive contract.

You will be an enthusiastic, caring and compassionate individual who will be pro-active and able to work autonomously in a fast paced environment, completing projects and programmes of work as required. You will need to demonstrate flexibility and strong team working skills.

Main duties of the job

The post holder will support with the delivery of a range of projects that sit within the portfolio of the Corporate Governance Department, often working to tight deadlines.

The post holder will have a responsibility to lead on, co-ordinate and / or support with the provision of high-quality, comprehensive and efficient clinical audit, evaluation and corporate governance project and programme management working with internal and external stakeholders to support the delivery of transformational change. This will include ensuring timely and accurate project and programme reporting, leading on, (and / or supporting) with project plan development and maintenance, supporting with the facilitation and delivery of quality assurance of individual projects, which will contribute to the production of papers and reports.

The post holder will work autonomously without daily supervision and will escalate any identified risks and issues within projects through the correct process.

About us

North Staffordshire Combined Healthcare NHS Trust is a leading provider of mental health, social care, learning disability and substance misuse services in the West Midlands.

We are a forward-thinking Trust and are extremely proud to have attained the highest possible rating of Outstanding from the Care Quality Commission (CQC), one of only two specialist mental health Trusts in England to achieve this.

We're also delighted to have won the prestigious award of 'Trust of the Year' at the national Health Service Journal Awards 2022.

Our vision is 'To be Outstanding in all we do and how we do it' and the way we do inclusion is no exception. As a 'Disability Confident Employer', we very much believe that inclusion is something that you feel when you work at the Trust and we are continuously developing our culture of inclusion. Our teams pride themselves on compassion, team work and resilience.

In return we offer
  • A competitive progressive salary
  • Individual Personal Development Plan and Career Progression
  • Excellent pension scheme available
  • 27- 33 days annual leave, plus statutory bank holidays (pro rata)
  • Well being initiatives in place to support staff

Job description

Job responsibilities

Key Duties/Responsibilities:
  • Support and contribute to all aspects of programme and project management that sit within the Corporate Governance portfolio, including clinical audit and evaluation ensuring alignment to corporate governance and clinical audit processes and working with a variety of project management documentation, such as project initiation documents, project plans, audit databases, Data Protection Impact Assessments, highlight reports and closure reports incorporating action plans, lessons learned and benefit realisation (where applicable)
  • To support the Clinical Audit Manager and Corporate Governance Manager in the establishment and delivery of programmes and projects.
  • Develop, update and maintain project plans and databases for the implementation of projects.
  • Coordinate projects and influence others to achieve project outcomes. This may include coordinating work streams and collecting and analysing data from clinical systems
  • Communicate with leads, using negotiation and diplomacy, to ensure compliance with delivery timelines, assurance processes and strategic objectives.
  • To provide and receive complex, detailed information relating to the Corporate Governance portfolio to support Directorate and other relevant Meetings, including providing regular assurance on programme and project status to support Directorates in tracking programme and project health to ensure completion of key deliverables and milestones and the escalation of issues and risks.
  • Support in the development of papers and reports for the Executive Team, Senior Leadership Team (SLT) and Trust Committees, such as Clinical Audit reports, Business Cases, Options Appraisals.
  • Ensure compliance to Trust governance mechanisms and identifying / escalating any risks / issues to the correct escalation point where applicable.
  • Manage and prioritise own workload on a daily basis to support changing and competing priorities, recording appropriately and ensuring actions required are undertaken and completed within appropriate timescales.
  • Ensure the Corporate Governance Department have a comprehensive set of information in relation to programmes and projects that is robust should there be absence, challenge or the need for a full audit trail.
  • Work with project leads ensuring appropriate stakeholder engagement in the development of project plans, identifying resource requirements, sample strategies, information governance requirements, performance impact assessments, investment needs, milestones, owners, KPIs, engagement and communication strategies.
  • To maintain and promote an effective communication strategy, working collaboratively across providers, commissioners, and stakeholders, providing consistent and collaborative approach to transformation ensuring all stakeholders are fully informed and engaged.
  • Throughout delivery, monitor progress and work with project teams to ensure projects are completed on time and in budget, escalating any issues, and offering solutions to potential risks and issues.
  • Contribute to the future design of Corporate Governance processes and developments.
  • Contribute to the ongoing promotion and embedding of audit, evaluation and corporate governance across the Trust.
  • Contribute towards the development of clinical audit related training materials to improve knowledge and understanding of clinical audit project management principles and methods for colleagues across the Trust.
  • To proactively engage and build strong relationships with stakeholders from across partner organisations for portfolio delivery.
  • To proactively develop and maintain good relationships, communication and teamwork with all disciplines and departments within the Trust.
  • To communicate and present sometimes sensitive and contentious information on performance, change and improvement in an appropriate manner.
  • Undertake ad-hoc Clinical Audit and Corporate Governance duties as required to support the team.

Person Specification



  • Educated to degree level or equivalent level of experience ideally working within Project Management / Clinical Audit / NHS
  • Experience of working within a Project Management or Transformation Clinical Audit support role, ideally either within the NHS or an environment of equivalent complexity
  • Excellent Microsoft Office (Word, Excel, PowerPoint, Outlook) skills to facilitate day-to-day tasks and report writing.


  • Project or Programme Management Qualification (e.g. PRINCE2) / Advanced Clinical Audit course
  • An awareness of the current NHS commissioning landscape, financial and operational pressures, regulatory frameworks and the NHS Long-Term Plan.

Employer details

Employer name

North Staffordshire Combined Healthcare Trust


Agile / Home Working / Lawton House

Bellringer Road, Trentham



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