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Patient Safety Incident Investigator

Nottingham University Hospitals NHS Trusts
£43,742 to £50,056 per annum
Closing date
25 Jun 2024

View more

Other Health Profession
Band 7
Contract Type
Full Time
Patient Safety is our top priority at Nottingham University Hospitals NHS Trust.

We have a strong track record in implementing patient safety programmes to improve the safety and quality of care provided to patients. We have an exciting opportunity to work as a member of our ambitious team to improve the safety of patients further with the implementation of the new national Patient Safety Incident Review Framework.

We are looking for an exceptional individual who can demonstrate a real enthusiasm for patient safety. You will bring key organisational skills to Serious Incident investigation and patient safety projects within our ambitious programme of work.

In return we can offer you an extremely supportive and experienced environment in which to work and a commitment to continue your personal and professional development.

Main duties of the job

We are looking for an exceptional individual who can demonstrate a real enthusiasm for patient safety. You will bring key organisational skills to Serious Incident investigation and patient safety projects within our ambitious programme of work.

About us

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Job description

Job responsibilities

Please refer to the job description and person specification attached to the advert for the full details of the vacancy.

Person Specification

Physical skills


  • Skilled in the use of use IT packages, systems and/or databases to fulfil role requirements
  • The ability to concentrate for long periods of time due to the varied and unpredictable work pattern
  • Manual handling to include patient records
  • Able to travel between NUH sites

Training & Qualifications


  • Educated to degree level or with relevant equivalent experience
  • Demonstration of ongoing professional development
  • A firm understanding of patient confidentiality, how to maintain it and laws related to it


  • Qualifications and courses associated with Patient Safety
  • Qualifications and courses associated with leadership
  • Qualifications and courses associated with service improvement



  • Experience of leading and coordinating investigations (i.e. HR, complaint, internal review of service investigations)
  • Experience of service improvement methodologies
  • Experience of working with external agencies and influencing internal change
  • Evidence of using patient process redesign and/or other techniques to improve services
  • Experience of working across organisational and professional boundaries in the development of healthcare services


  • Experience of managing clinical incidents including serious incidents
  • Experience of leading difficult and/or emotive discussions with patients, families, staff or other individuals
  • Experience of HSIB
  • Knowledge of relevant legislation
  • Experience of working within the acute healthcare setting

Communication & relationship skills


  • Ability to communicate with colleagues at all levels in the organisation including Trust Directors and Divisional Leadership Teams
  • Able to present and receive complex information within a multi-professional team
  • Demonstrate negotiation and influencing skills and ability to develop and maintain constructive relationships
  • Assertiveness skills and the ability to deal with conflict
  • Team player who can initiate, delegate and complete projects
  • Demonstrate self-awareness and understanding of personal accountability


  • Proven knowledge of national and local patient safety initiatives
  • Demonstrate evidence of providing formal teaching/training sessions

Analytical & Judgement skills


  • Able to assimilate, analyse and present complex problems and data, identify necessary action, make recommendations and ensure actions are taken
  • Ability to generate, report and present data to all levels of Trust personnel
  • Demonstrate insight in the use of data to influence patient care and services
  • Ability to receive, interpret and communicate complex data, which requires analysis, interpretation and comparison of a range of options


  • Demonstrate a knowledge of current issues related to NHS strategy and policy

Planning & Organisational skills


  • Ability to engage staff and work collaboratively
  • Manage and lead complex projects with internal and external stakeholders
  • Prioritise own workload and coordinate activities of other colleagues in the Corporate Patient Safety Team
  • Ability to work under tight deadlines and pressure whilst delivering high quality work

Other requirements specific to the role


  • Demonstrate coping mechanisms for dealing with highly emotive events
  • Highly motivated and resourceful with a proactive approach to problem solving
  • Innovator with a positive can do attitude
  • Able to work autonomously
  • Team player

Employer details

Employer name

Nottingham University Hospitals NHS Trusts


Nottingham University Hospitals

Hucknall Road



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