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Divisional Head of Performance & Information

Central and North West London NHS Foundation Trust
£66,718 to £76,271 a year p.a inc HCAS (pro rata if P.T)
Closing date
27 Jun 2024

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Other Health Profession
Band 8B
Contract Type
Full Time
We are looking to appoint a Head of Performance & Information who is highly motivated, experienced and business-focused to lead, develop and enhance a coherent strategy for the Information and Performance teams' reporting.

The post holder will work closely with the Division's Associate Director of Finance, Performance and Contracts and the Trust's Associate Director for Information and Business Intelligence to ensure that the performance reporting for the Division fulfils statutory, regulatory and management reporting requirements.

The post offers excellent opportunities for personal and professional development. The successful candidate will embody our values of compassion, respect, empowerment and partnership, has a wealth of experience and passion for operational delivery, is a visible and approachable leader and has excellent business acumen.

Main duties of the job

The post-holder will lead the information and performance teams within the Division, with responsibility for developing a coherent strategy for performance and information reporting, and developing business intelligence and insight for the Division and transforming the Performance and Information teams into an integrated Performance management and business intelligence team.

The role will be instrumental in ensuring the success of the Division through achieving its operational, financial and strategic objectives and ensuring that the Trust and Division is working towards top peer performance through comparative analysis and a thorough understanding of best practice both nationally and internationally, and effective use of data and insight to develop understanding drive decision making.

The post holder will be responsible for overseeing the reporting and analysis of non- financial performance of the Division, ensuring that there are robust measures in place to monitor, report and manage non-financial performance across all aspects of the business. The post will require the development of effective working relationships with a wide range of individuals internal and external to the Trust.

About us

We're always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee were hoping to find our future leaders and well support our staff by providing opportunities to develop your career.

You will be joining a supportive team where we support and encourage your personal and professional career development.

We welcome and encourage applications from people of all backgrounds. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) and candidates from our local communities.

If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to our team.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Job description

Job responsibilities

To pro-actively lead the monitoring and management of progress against all key performance targets to both national and local requirements. This will include internal reporting requirements as well as an array of those specifically agreed with external stakeholders (whether Local Authority, CCGs, NHSE, and others) as well as performance against NHSE/I, Single Oversight Framework (SOF) and NHS Long Term Plan targets.

To co-ordinate the Divisions monthly performance management process, supporting the Executive in ensuring Divisional and service objectives are monitored and clear actions are developed to support performance improvement where necessary.

To support the Associate Director for Information and Business Intelligence with the production of regular reports on Divisional performance to the Trusts Board and its Quality and Finance & Performance Committees.

To develop the analysis and insight into the performance of the Division, establishing business intelligence to inform efficiency and cost improvement initiatives.

To lead the implementation of robust business planning, performance management frameworks and sound financial controls to support the ongoing delivery of a range of commissioned services

To develop and implement an information strategy for the Division to meet the developing information needs of the Trusts internal and external stakeholders.

To develop a data quality improvement strategy to ensure that the data held on information and performance reporting systems and tools is complete, valid, and accurate.

To work with the Associate Director of Information and Business Intelligence to develop the Trusts Business Intelligence and reporting solution, supporting and promoting the implementation of self-service analytics and data-driven decision making.

To establish and communicate a clear set of validation processes and quality control requirements for all reports produced / published by the team.

Person Specification



  • oSignificant experience in a relevant role.
  • oDegree in a relevant subject or equivalent experience.
  • oAn appropriate qualification at Masters degree or equivalent level of experience of leading business intelligence and analytical functions in the NHS.
  • oManagement and/or leadership qualifications.
  • oEvidence of continuing professional development


  • oPrince II or other Project Management Qualification



  • oSignificant experience of managing an information team and providing direct line management, developing and delivering appropriate role profiles and structures to meet operational needs.
  • oPrevious experience of working within the NHS or social care services
  • oProactive leadership and management of substantial change.


  • oCoaching skills



  • oDemonstrable success in building teams, implementing change and delivering improved ways of working
  • oThorough understanding of NHS service delivery in order to ensure effective support for the organisation to provide quality patient care
  • oExtensive experience of and fully understand information flows in an NHS provider organisation. He/she must be fully conversant with national data quality requirements.
  • oExtensive experience leading and delivering performance, business intelligence or analytical functions in a large and complex NHS environment
  • oExperience of using Business Intelligence and analytical tools in a developer capacity
  • oProven experience with business and technical requirements analysis, modelling, verification and methodology development
  • oExperience of writing, revising and monitoring policies and procedures and interpreting national guidance. Implementing appropriate processes or procedures to comply with them.
  • oTrack record in successfully delivering major operational service improvement initiatives demonstrated by quantifiable metrics


  • oPrevious experience of working within mental health or substance misuse services
  • oProven Experience of project management within an IT environment using recognised project management tools (Prince II, Microsoft etc)
  • oExperience participating in service redesign
  • oExperience of delivering quality and information governance improvement programmes
  • oCoaching skills
  • oKnowledge of data quality demands



  • oAbility to manage a number of activities simultaneously while working to tight deadlines
  • oAbility to audit existing information flows with the aim of signing them off or amending them to comply with national data quality requirements.
  • oAdvanced analytical and problem-solving skills
  • oKnowledge of NHS and social care services, working practices and information systems.
  • oExpert knowledge of NHS and social care data sets (MHSDS, CSDS, CDS, RAP etc.)
  • oExcellent knowledge of concepts of data analysis and visualisation
  • oExcellent knowledge of database management, ETL process and transactional SQL
  • oUnderstanding of information technology infrastructure requirements in relation to data flows.
  • oExcellent time and workload management skills.
  • oAble to manage and influence staff team, setting and communicating clear standards and supporting personal development.
  • oExcellent verbal and written communication, presentation skills and interpersonal skills.
  • oHigh level ability for use of initiative and decision making.
  • oSkilled user of the MS Office suite. Advanced Excel skills


  • oExperience of using a statistical analysis software package e.g. SPSS



  • oStrong leadership, management and decision-making skills and able to motivate and inspire, to ensure strong team working and clear strategy.
  • oVisionary of the role of data and analytics as an enabler to improve services and quality of patient care
  • oPossesses self-belief - maintains a positive 'can do' sense of confidence.
  • oCapable of making and communicating decisions that at times can be controversial or contentious.
  • oResponsive to change and innovation.



  • oAbility to communicate effectively and inspire credibility
  • oExcellent influencing and negotiating skills, applied both internally and externally.
  • oAble to manage and influence staff team, setting and communicating clear standards and supporting personal development.
  • oExcellent numeric, critical reasoning and analytical skills - able to interpret, analyse, integrate and effectively communicate data and information from a range of sources using tables, graphs and text. Confident with statistical techniques and their presentation
  • oUnderstanding of national policy / regulatory requirements and developments within health and social care and their implications in terms of the information requirements of providers and commissioners of mental health, learning disability and substance misuse services.
  • oExpert knowledge of the key performance indicators for NHS and social care mental health services.
  • oUnderstanding of information technology infrastructure requirements in relation to data flows.


  • oUnderstanding of the information agenda within a mental health foundation trust context.



  • oAble to work flexibly, responding rapidly to changing priorities.
  • oA 'systems thinker' - able to identify and take forward opportunities to make processes more efficient and effective.
  • oPossesses self-awareness - good awareness of own strengths and limitations and understanding of personal impact on others
  • oStrong customer focus and able to inspire this same focus in team members.
  • oSelf-motivated and able to act on own initiative.
  • oAbility to deal with difficult situations in a professional manner


  • oAble to adopt an open and facilitative style, whilst ensuring that objectives are met.

Employer details

Employer name

Central and North West London NHS Foundation Trust





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