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Operations & Performance Manager

University Hospital of North Midlands NHS Trust
£43,742 to £50,056 per annum
Closing date
26 Jun 2024

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Other Health Profession
Band 7
Contract Type
Full Time
Are you looking for your next challenge? Do you want to work for a team that makes a difference, every single day, to bereaved people in Staffordshire and Stoke-on-Trent? Bereavement & Medical Examiner Services at UHNM are looking to expand the management team in preparation for commencement of the statutory Medical Examiner system in Autumn 2024.

We are looking for an Operations & Performance Manager to lead and oversee a team responsible for managing the legal processes and administrative practicalities after a patient's death. You will have the ability to balance empathy with the need to make decisions and problem solve. You will have a positive outlook, be able to motivate teams and have high levels of resilience and emotional intelligence.

The successful candidate will have access to a comprehensive range of training and development opportunities, to develop a specific level of knowledge and understanding to manage the unique and interesting situations that you may not be exposed to in other operational management roles.

The role is full time, office-based and will work cross-site to meet service needs. Occasional participation in weekend, bank holiday and on-call cover will be required.

Main duties of the job

You will contribute to the delivery of a high quality Bereavement & Medical Examiner Service, by providing effective and efficient operational management and leadership of staff working within the service, with the end goal of ensuring the timely and accurate completion of relevant legal paperwork following a patient's death, and co-ordination of the various complex practicalities pertaining to death certification.

The role will involve providing leadership and direction to a diverse team, including (but not limited to) managing performance, training and wellbeing. You will act as a senior point of contact and source of advice for staff, relatives of deceased patients, healthcare professionals, Coroner and Registration Services. You will be required to prioritise your own workload and the workload of your team. You will support Medical Examiners in their role of scrutinising the circumstances and causes of death, in line with Learning from Deaths framework.

You will support the service management team with performance monitoring and will take delegated responsibility for specific projects or change and improvement initiatives as required.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Job description

Job responsibilities

For a detailed job description and person specification, please refer to the attachments or contact the hiring manager for an informal discussion.

Person Specification

Education & qualifications


  • Evidence of appropriate level of education i.e. master's degree or equivalent specialist knowledge gained through formal training and work experience in a related field


  • Leadership/Management qualification



  • Experience of managing/supervising and motivating staff, utilising a broad spectrum of HR practices
  • Experience of working across organisational boundaries to develop networks with key/senior stakeholders
  • Experience of working with bespoke software and Microsoft Office packages
  • Experience of case management systems and processes
  • Experience of working with people from differing cultural/religious backgrounds
  • Professional experience with grief and loss or work of a similar nature

Knowledge & skills


  • Knowledge of relevant legislation including the Human Tissue Act and Coroners & Justice Act
  • Understanding of the roles of HM Coroner and the Medical Examiner
  • Ability to effectively lead as well as work as part of a team, and manage fluctuating workload around competing priorities
  • Able to deal with difficult and sensitive situations with tact, diplomacy and professionalism
  • Ability to maintain a calm manner in a range of challenging and emotive circumstances/situations, remaining sensitive and empathetic to the needs of patients, carers and bereaved relatives at all times

Employer details

Employer name

University Hospital of North Midlands NHS Trust


Royal Stoke University Hospital

Newcastle Road



Any attachments will be accessible after you click to apply.


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