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Delivery Manager

North West Ambulance Service NHS Trust
Manchester, Liverpool
£50,952 to £57,349 Per Annum
Closing date
21 Jun 2024

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Other Health Profession
Band 8A
Contract Type
Full Time
We are looking to recruit a Digital Delivery Manager as part of the Delivery and Innovation team within Digital at NWAS. The Digital Delivery Manager will be responsible for delivery of the Digital Portfolio ensuring we are delivering the right thing, to the right people at the highest quality. Through collaboration with all the teams within Digital, creating delivery plans with relevant leads and holding teams to account for delivery against the plans. The post holder will work across the organisation bringing teams together to deliver the digital portfolio collaboratively.

The advert will close on 20th June a Situational Judgement Test for shortlisted candidates will be issued by 24th June and an assessment centre will be held on 3rd July.

Main duties of the job

The post holder in summary will be responsible for
  • Managing the delivery of the digital portfolio plan
  • Actively addressing the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists.
  • Removing remove obstacles in the achievement of plans, think innovatively on how to solve problems and ensure continued focus on what is important to the delivery of the digital portfolio.
  • Leading the business change analyst team in delivering a robust, responsive and sustainable service
  • Developing and maintaining relationships with key stakeholders from across the trust to support delivery of the digital portfolio

All leadership roles at NWAS at every level are required to promote and role model our Be Think Do Philosophy. NWAS is committed to attracting managers and leaders who are more than subject matter experts, but exemplary in demonstrating their experience and commitment to values-based leadership challenging workforce and health inequalities operating successfully in ambiguity, complexity and uncertainty.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Job description

Job responsibilities

Please ensure that you have fully read the job description and person specification before applying for this role.

Person Specification

Skills / competencies


  • Ability to deliver at pace in complex environment. Strong delivery focus, with the ability to drive progress forward and a passion for results and achieving goals
  • Excellent planning and organisational skills
  • Be highly articulate and credible, consistently influencing and delivering inspiring, engaging and meaningful information regarding the future direction
  • Able to build collaborative relationships and solve issues by engaging the right people at the right time
  • Lead the team, accepting responsibility for achievement of objectives and creating a shared sense of ownership for service delivery
  • Engage widely with end users to seek input into setting strategic objectives and identifying new ideas and improved ways of working
  • Effective at engaging with a broad range of stakeholder from digital, clinical and operational teams and ensure communication is clear and understood by all
  • Recognise when change is required and demonstrate personal ownership for pursuing, communicating and implementing the change, whilst minimising the motivational impact on others
  • Ability to actively address the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists
  • Able to identify innovative ways to solve problems
  • Ability to make judgements on multi-stranded or complex IM& T problems which may have no precedent or where there are conflicting opinions
  • Ability to provide and receive complex, sensitive or contentious information, where developed persuasive, motivational, negotiation, training, empathic or re- assurance skills are required
  • Ability to manage, motivate and develop staff
  • Demonstrates a collaborative approach and good team working
  • Demonstrable compassionate and inclusive leadership
  • Experience in the application of HR processes
  • Demonstrable experience of line management responsibilities

Qualification and knowledge


  • Educated to Masters level or equivalent demonstrable knowledge and experience to Masters level in a relevant field
  • Recognised qualifications in agile and traditional project and delivery management methodology e.g Agile Project Management, PRINCE2 OR equivalent experience in agile project management and digital delivery
  • Demonstrates commitment to own continued professional development (CPD)



  • Experience of leading complex deliverables in the public sector motivating multi-disciplinary teams, including working with complex governance and external assurance bodies
  • Experience leading and managing teams in a matrix management style and achieving the right outcomes
  • Highly developed implementation experience in complex activities that have enable significant organisational change in a successful manner utilising technology
  • Understanding the environment, prioritising the most important or highest value tasks, managing complex internal and external dependencies
  • Experience of removing blockers or impediments that affect plans, ensuring teams plan appropriately for their own capacity
  • Experience of building successful delivery teams
  • Experience of communicating and influencing at a senior level and of giving presentations at local/national levels
  • Ability to work with minimal supervision and to meet deadlines

Values and behaviours


  • Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable

Values and behaviours


  • Being at our best - professional and adaptable and takes pride in work
  • Making a difference - act with compassion, kindness and integrity towards everyone

Employer details

Employer name

North West Ambulance Service NHS Trust


Parkway, Estuary Point

Manchester, Liverpool

M14 7LU

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