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Head of Quality Improvement Team

Central and North West London NHS Foundation Trust
£66,718 to £76,271 per annum inc HCAS
Closing date
26 Jun 2024

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Other Health Profession
Band 8B
Contract Type
Full Time
Head of Quality Improvement Team

Band 8B

Due to the promotion of our current post holder, an exciting opportunity has arisen for a dynamic, innovative and highly motivated leader to join our Quality Improvement Team of highly skilled and dedicated improvement staff at Central and North West London NHS Foundation Trust as the Head of our Quality Improvement (QI) Team.

Our QI work at CNWL is already well established and we are seeking an experienced QI professional with a track record of improvement work to lead our QI operational activities. This is a crucial role for the department requiring delivery of a high quality and comprehensive service. You will need to have proven leadership and management skills, trained in QI methodologies, have the ability to inspire and be prepared to work across a broad spectrum of specialties and with a wide variety of staff.

Main duties of the job

Accountable to the Director of Improvement and working closely with the Trust Clinical QI Lead, you will be managing a team of dedicated staff who seek to deliver an ambitious QI programme across the organisation, supporting us in ensuring staff and Experts by Experience are at the heart of our continuous improvement.

You must have initiative and drive, be forward thinking and have the ability to influence a wide range of health professionals. We offer a supportive and friendly environment and we have a genuine and active commitment to personal and career development.

We are supportive of Flexible Working and appreciate the importance of ensuring that your successful career is complemented by a work/home life balance.

About us

Central and North West London NHS Foundation Trust (CNWL) began its Quality Improvement (QI) journey in 2017. Since then, the organisation has

Created an Improvement Academy

Embedded Expert by Experience involvement in all our QI work

Developed a comprehensive accredited QI training programme

Embedded continuous improvement into its DNA

Aligned to our Trust Strategy and

Strengthened its improvement leadership

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Job description

Job responsibilities

The Head of the Quality Improvement Team (HoQIT) provides leadership of the QI Team, and management and direction for the QI programme. The postholder will work with the Director of Improvement and the Trust QI Clinical Lead to continue to develop the QI programme and is responsible for overseeing implementation of the QI operations.

The HoQIT will oversee divisional and trustwide wide QI initiatives. This role will require a blend of science of improvement knowledge, project management skills and excellent stakeholder engagement skills to ensure the programme is considerate and additive to existing work taking place.

This postholder will have managerial responsibility for the entire QI Team and have three Improvement Advisors (IAs) as direct line reports.

In addition to leading and advising on large improvement programmes the HoQIT is a key member of the Improvement Academy faculty. As a trained Improvement Advisor the HoQIT will also contribute to developing and delivering training programmes as well as our wider learning system.

Person Specification

Education / Qualification


  • Educated to Masters level or equivalent experience
  • Management qualification or equivalent experience
  • Improvement Advisor Qualification (or equivalent)
  • Further specialist training in healthcare improvement
  • Evidence of continuing professional development
  • Improvement qualification / accreditation


  • Clinical qualification
  • Coaching qualification
  • Adult teaching qualification
  • Q community membership



  • Substantial experience in the application of improvement science within a healthcare setting
  • Significant experience in advising and supporting improvement work
  • Significant experience leading change within a complex environment
  • Experience in coaching or mentoring other members of staff
  • Experience of using statistical methods in evaluating performance (e.g. SPC)
  • Experience of leading an organisational level programme of strategic importance
  • Experience of managing a team within a healthcare setting
  • Experience of budget management and maintaining financial controls


  • Experience in carrying out and writing up research
  • Experience in working in partnership with external organisations

Skills and Knowledge


  • Deep and broad knowledge of change management within healthcare
  • Knowledge of culture and culture change
  • Effective communicator with diverse audiences, across disciplines and bandings, and also with volunteers, Experts by Experience
  • Demonstrates excellent listening, influencing and negotiation skills
  • Detailed understanding of the NHS and key policy issues which affect improvement, performance and safety
  • Project management experience and skills
  • Ability to engage in constructive collaboration with internal and external stakeholders to achieve success
  • Numerate, IT literate, analytical and able to use business intelligence effectively

Personal Qualities and Attributes


  • Able to lead and work under pressure in a dynamic environment
  • Diplomatic style
  • Able to work positively with resistance to change



  • Able to travel across all sites within the Trust
  • Willingness to be flexible and adaptable
  • Willingness to adopt and exhibit CNWL values in everything you do

Employer details

Employer name

Central and North West London NHS Foundation Trust


Trust Headquarters

350 Euston Road



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