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Business Analyst (Digital/Improvement)

Cambridgeshire Community Services NHS Trust
St Ives
£43,742 to £50,056 per annum, pro-rata
Closing date
18 Jun 2024

View more

Other Health Profession
Band 7
Contract Type
Part Time
Join us in transforming how our services and teams utilise both digital technologies and innovative strategies.

Our Improvement and Transformation team have an exciting opportunity for a Business Analyst (Digital/Improvement) to join the team on a part time basis.

We are looking for someone who is:

passionate about improvement and innovation

experienced in business analysis, different methodologies, tools and techniques

experienced in the full software development life-cycle

able to cope with changing priorities in a fast-paced environment.

a strong communicator and team player

If you meet this and want to work for a team that is passionate about improvement, supports personal development and has great flexible working options, we'd love to hear from you!

(Please note that should we receive a high number of applications, we reserve the right to close the advert earlier than advertised. )

Main duties of the job

The role of Business Analyst is to develop and manage business (clinical or non-clinical) requirements and processes to develop technical/digital solutions and other pathway improvements to meet the needs of the business (clinical or non-clinical departments).

This includes leading on:

Facilitating and conducting activities in support of business change, utilisin

both digital technology and other improvement methods.

Eliciting, analysing, developing and refining requirements, communicating anddocumenting these requirements for change.

Coordination of delivery of solutions including the governance and facilitating

communication between technical teams and the business from outset untilcompletion.

Working in partnership with service users, co-production leads and clinical

teams to design and define the user journey and produce blueprints of thechanges.

Working across different projects, managing workload, competing prioritieseffectively.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff - who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Job description

Job responsibilities

Main responsibilities
  • Liaise with business (clinical and non-clinical) stakeholders across the organisation to redesign business processes around service user/end-user needs which improve processes making them simpler, clearer and faster to use.
  • Lead the negotiation and redesign of business processes with digital technology integration using highly developed analytical, influencing and negotiation skills with all stakeholders
  • Elicit and gather requirements using a range of tools and techniques which maximise stakeholder engagement.
  • Analyse and prioritise requirements using agreed methodology and approach.
  • Create appropriate documentation and governance necessary to support project development and approval stages, e.g. As-Is, To Be and gap analysis, ensuring the documentation meets the needs of the intended audience.
  • Manage testing, training and transition tasks as well as lessons learned activities in relation to the redesigned new business processes integrated with digital technology.
  • Act as subject matter expert, where required, on business process redesign, business process integration with digital technology (including how technology can assist in driving efficiencies) and other technical business-related aspects of projects.
  • Manage backlog of requirements into the software development team, using agile methodology.
  • Work with colleagues across Improvement and Transformation on projects that have identified digital or other improvement solutions, providing support and leadership as needed for the development and implementation of these solutions.
  • Analysis of data and information to help inform business needs, identify opportunities for change and selecting the optimum solution.
  • Apply the Trusts Think QI improvement methodology to help understand problems and issues, design solutions and develop pilot and test initiatives.
  • Develop or contribute to business cases to support business change where appropriate.

  • Communication and Change Management Skills:
  • Develop and maintain effective communication internally with senior and operational leaders and externally with partners across the health and social care system, independent providers and voluntary, community and social enterprise sector
  • Be able to communicate highly complex or highly contentious information utilising persuasive, motivational, negotiating, empathic or re-assurance skills.
  • Effectively present and communicate findings tailored to the audience using creative methods and techniques to engage and relay insights in laymans terms.
  • Model a collaborative, influencing and flexible style of working, identifying potential challenging conversations and reactions because of any findings and change recommendations.

  • People Management
  • To participate in the appraisal process for CCS NHS Trust and take responsibility for working with line manager to identify an appropriate personal development plan.
  • To support other colleagues/teams or services going through change.
  • To maintain own professional development and requirement to take part in appraisal and Knowledge and Skills Framework (KSF) process.

  • Clinical and Practice Governance
  • Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.
  • Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to CCS Information Governance and Information Security policies.
  • The post holder must adhere to CCS risk assessment and risk management processes
  • The post holder must adhere to infection control policies and procedures
  • Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services.
  • The post holder must participate in clinical and other audits as required.
  • The post holder is required to participate in relevant emergency preparedness process for their team.

  • Working conditions:
  • Flexibility and resilience is required due to working in a dynamic and fast paced team with competing priorities.
  • The post holder will be expected to be able to meet the travel and flexible working requirements of the role. Ability to travel between sites and areas will be required. Ability to work remotely or from hot desk facilities at different sites is essential.

  • Person Specification



    • Experience of business analysis including experience of managing multiple projects at pace, in a technology environment (software development).
    • Experience of applying an Agile or iterative development methodology
    • Expertise in data analysis
    • Experience of using co-production (or voice of the customer) in designing and developing processes, services etc.

    Qualifications and training


    • Educated to masters or equivalent
    • Business analysis training/qualification
    • Agile training/qualification


    • Change management training/qualification

    Knowledge and skills


    • Communication - oral and written, tailored to audience
    • Relationship skills - collaboration, team work, influence, sensitive information
    • Ability to prioritise varied and high-volume workloads to tight deadlines
    • Ability to work autonomously
    • Problem solving skills
    • Analysis skills
    • Agile skills - Backlogs, Customer Journeys, Use Cases, User Stories, Acceptance Criteria etc to the needs of the initiative/project.

    Employer details

    Employer name

    Cambridgeshire Community Services NHS Trust


    St Ives

    The Meadows

    St Ives

    PE27 4LG

    Any attachments will be accessible after you click to apply.


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