Norfolk and Norwich Hospital is a leading teaching hospital with world-class facilities. Our patients rate us highly on quality of care and having friendly, approachable staff and we are looking for like-minded individuals to join us on this journey.

We are seeking a motivated natural A& C leader, with a commitment to establishing trusted relationships, strong business understanding and a curiosity when it comes to complex issues. You will be passionate about improvement and influencing change. Core to success will be your ability to facilitate and support collaborative working both internally and externally to the Trust, to ensure the delivery of high quality patient care.

People are at the heart of everything we do. We support patients through every stage of their care, ensuring that we address and respect individual needs at every step. We recognise that our staff are our greatest asset and commit to investing in their development, to ensure that our services continue to improve and evolve. There is a drive within our division to advance our research capabilities and ensure that relevant research evidence is integrated into clinical practice to aid staff and service development. This post will provide a variety of clinical experiences within the specialty and multiple opportunities for professional and personal development in keeping with our Trusts strategic objective of becoming a centre of excellence for research, education and staff development.

Main duties of the job

The post holder will be responsible for the management of clerical functions within the Clinical Business Unit. They will also manage the co-ordination of patient throughput ensuring that activity and waiting list targets are met and that patient management is in line with the Patient Access policy.

• Working collaboratively with clinicians and A& C staff
• Close supportive leadership team
• Opportunity to continue to the transformation of therapeutic services

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N& N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job description

Job responsibilities

• Manage the day-to-day running of the Directorates administrative staff and resolving any issues that arise. This will include the authorising of annual leave and study leave.
• Monitor the staff workloads and allocate work according to staffing levels and adjust these during periods of sickness or unexpected changes in workload.
• Manage administrative staff sickness in line with Trust HR policies, undertaking return to work interviews, stage 1 and stage 2 interviews. To liaise with human Resources, where appropriate, in issues of sickness and phased returns to work. To produce monthly sickness reports for the Service Manager.
• To be responsible for the recruitment of secretarial staff, devising adverts and job descriptions, short-listing, interviewing and taking up references, chairing the interview panel and advising the service manager on the staff to be appointed.
• Undertake appraisals on the secretaries and clerical support staff and formulating PDP plans, including the identification of training needs and to provide opportunities for staff to undergo relevant training.
• Initiate and participate in the development of policies and procedures affecting the administration staff. Implement changes to practice/protocols and overcome conflicts/lack of knowledge.
• To be responsible for the day-case, in-patient and outpatient waiting lists in line with Patient Access Policies, Procedures and targets set.
• To develop and maintain a patient monitoring system to ensure that no patient breaches the maximum waiting time target and work with administrative staff to reduce the risk of a breach.
• To be the first point of contact for all forms of problems relating to the typing and booking of clinics and deal with complaints in the service collating relevant information and issuing a response.

Please see the attached job description for full details.

Person Specification

Qualifications

Essential

• Good standard of education.

Experience

Essential

• Experience of managing and supervising groups of staff.
• Experience of audit and change management.

Skills

Essential

• Excellent organisational and time management skills.
• Effective communication skills.
• Leadership and motivational skills.

Attitude, aptitude

Essential

• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk & Norwich University Hospital

Colney Lane

Norwich

NR4 7UY

Any attachments will be accessible after you click to apply.

234-24-CS0598