University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for a detailed job description of the role.

Main duties of the job

We have an exciting opportunity to join our Cystic Fibrosis, Bronchiectasis and Primary ciliary dyskinesia teams as our Operations Coordinator. We are looking for a friendly and enthusiastic individual to join our expanding service.

UHS offers fantastic training and development giving you the best possible opportunities to achieve the career you want. Our staff's development is central to delivering high-quality, safe and effective care. We can offer opportunities to develop within a supportive environment, and our staff survey results reflect our commitment to facilitating your career progression.

About us

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

Specific to this role is the suitability for agile working which is a mixture of on-site and remote working. In addition, we are open to discussing flexibility in the hours that you work. Please talk to us at the interview about the flexibility you need, and we will explore what's possible for the role and service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Job description

Job responsibilities

1. Operational management: to act as part of the overall care group management team, supporting service management initiatives.

2. Take a project lead role as required on service improvement projects in line with the care group transformation objectives.

3. In conjunction with the operational managers and access manager, assist with outpatient and inpatient resource coordination. Be responsible for initiating corrective action to meet key access targets liaising with consultants and outpatient staff according to service pressures.

4. Support care group validation of patient pathways to monitor activity and scope areas for service improvement. This will include highlighting areas of concern and identifying data quality issues at the speciality level.

5. Analyse RTT data and produce regular reports to monitor care group performance against national and local targets.

6. Effectively communicate complex data or sensitive information to a range of key stakeholders where there might be barriers to understanding (internal and external to the care group) using persuasion and negotiation skills to work towards required outcomes and being solution-focused.

7. To assist the operational team with budget management of non-pay resources used by all the teams.

Role covers Monday-FridayFlexible working can be accommodated

Person Specification

Qualifications

Essential

• Educated to degree level or possessing an equivalent level of experience, training, and knowledge

Desirable

• Courses/further study attended to demonstrate evidence of personal development

Knowledge and experience

Essential

• Competent in use of IT systems. Good level of keyboard skills including relevant software packages (Microsoft Office: Word, Excel, Outlook)
• Previous NHS administration experience. Excellent working knowledge of eCamis system and relevant Trust and NHS procedures
• Ability to analyse and interpret performance report information
• Organisational knowledge of admin procedures and working processes
• Ability to work under own initiative
• Proven ability to work to deadlines, prioritise and multitask
• Able to manage fluctuating demands on the post in calm and logical manner

Desirable

• Experience of dealing with non-routine and complex problems, progress chasing, resources and staff allocation
• Awareness of health service policy in relation to Trust access targets.
• Experience in a supervisory role
• Patient Administration System (for example eCamis, LUNA, CHARTS) trained.
• Service Improvement training
• Knowledge of medical terminology
• International Computer Driving Licence (ICDL)

Values and behaviours

Essential

• Patients First
• Always Improving
• Working Together

Employer details

Employer name

University Hospital Southampton NHS Trust

Address

Southampton General Hospital

Tremona Road

Southampton

SO16 6YD

Any attachments will be accessible after you click to apply.

188-THQ2030624