An opportunity for an enthusiastic and experienced individual has arisen to lead the Specialised Management team as Operations Manager.

You will be responsible for delivering an operational service in the context of short-term safety and financial balance, whilst moving towards long-term service and financial sustainability. Ensuring that individualised care and safeguarding of vulnerability and risk is provided in conjunction with other health and social care services.

You will work across a large and diverse range of communities within a complex commissioning environment with multiple partnership arrangements. The Specialised portfolio comprises: community and inpatient services for Drug and Alcohol, Perinatal, Eating Disorder and Learning Disability services for Deaf, Asylum Seekers and Refugees, ADHD and Autism South West regional services for Veterans and Gambling and Criminal Justice Services.

Main duties of the job

1. To provide operational leadership for the service area, and line management for the Service Managers within the Locality Delivery Unit (LDU) and to take a lead role in the development of the LDU services.2. To contribute to the LDU's Business Plan to ensure delivery of key targets in relation to service performance, integrated governance, workforce planning, partnership development and financial sustainability.3. To work in close partnership with Service Users, Carers, Clinical Staff, Trust performance Management and Finance Staff, Corporate Services, Human Resources, Community Care, Independent and Not for Profit Organisations in the delivery of operational services.4. Ensure the delivery of inpatient activity targets and standards across the LDU.5. Contribute to the development, identity, and structure of the LDU ensuring clear accountability within their local areas and establishing clear accountability for all key result areas and performance management arrangements to ensure effective service delivery.6. The post holder will function as a member of the LDU Management Team including the provision of business/performance reports to the LDU Management Team.7. The post holder will share LDU corporate responsibility in relation to: Financial duties Obligations under Health & Safety and Fire Safety Policies for clinical and organisational risk management Strategies for modernisation, innovation and sustainability

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B& NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Job description

Job responsibilities

1. To take full management responsibility for the operational delivery of services across their operational area, in line with Trust and LDU priorities.2. To take the lead role in service/business development and performance monitoring in relation to Community and Inpatient provision and across the LDU.3. As a member of the management team, to contribute to the development of a Service Strategy for the LDU services including identification of development needs and future business opportunities in line with the Trusts strategic objectives and vision.4. As a member of the management team, contribute to the Annual Business Plan for the LDU in order to deliver the LDU strategy and the Trusts overall Business Plan.5. To be responsible for the delivery of the LDU Integrated Governance requirements relating to the LDU and establish clear and effective mechanisms to ensure ownership of governance at all levels throughout the area of operational management.6. To take a lead role in the most complex, emotionally charged investigations, whether these relate to service user or staffing issues.7. To be responsible for the delivery of Health and Safety responsibilities as required by statute, regulation, legal obligation and Trust policies.8. To ensure full compliance of all staff within the area of operational management, with key mechanisms to support the clinical delivery of service including the Care Programme Approach and/or Single Assessment Process, Records Management, Health and Social Care data entry, Incident reporting, Serious Untoward Incident Review and Complaints and budget management.9. To implement and monitor effective processes for the line management of staff including: agreeing and maintaining appropriate team/ward establishments in line with Trust guidance, caseload management, controlling use of overtime, bank and agency and ensuring processes are undertaken for recruitment, induction, objective setting, appraisal, supervision, rostering, vacancy management, absence management, investigations and grievances.10. To ensure staff compliance with processes to protect Users, Carers, Communities and Vulnerable Adults.11. To ensure compliance with legal and statutory duties related to Mental Health Act, Mental Capacity Act, Police and Criminal Evidence Act.12. To manage the allocated budget for the area of operational responsibility within Trust Standing Financial Instructions, delivering key financial planning actions at Business planning cycle and delivering financial sustainability through achievement of financial balance.13. To manage the performance of individuals and teams required to ensure the clear delivery of Trust and LDU objectives.14. To implement strategies for LDU workforce planning and staff development.15. To take specific leadership responsibility for service redesign promoting the development of practise in line with national guidance and the evidence base.16. To ensure involvement of the area of operational management in service planning, delivery, choice, and governance including the maintenance of links with key groups/networks such as PPIF, Carer groups, Voluntary organisations.17. To ensure that services are planned and delivered with sensitivity to the diversity of the communities it serves.18. To maintain effective communication with Staff, Unions, Service Users and Carers.19. To contribute to the maintenance of the Trust estate from which LDU services are delivered engaging with processes for procurement and contract monitoring of hotel services, facilities management, maintenance, transport, waste management, equipping and environmental planning.20. To contribute to the development of information packs, contingency plans, in and out of hours responses to unplanned events such as pandemic flu, winter challenges, estate disaster in collaboration with corporate services.21. To contribute to the provision of an out of hours on call rota.

Person Specification

Qualifications

Essential

• Masters Qualification or post graduate qualification in a suitable subject in business management e.g. Masters in Business Management MBA,
• Evidence of on-going, relevant professional development

Desirable

• Diploma level Management/Leadership qualification, e.g. ILM 7 or equivalent experience.
• Project/programme Management qualification, e.g. Prince II/MSP

Experience

Essential

• Experience of working in a senior management role, in the NHS or other complex organisation
• Experience of working in partnership with multi-agencies to deliver key objectives and joint strategies / plans
• Experience of developing strategic transformation and business plans to deliver key objectives, that are measurable and risk assessed
• Experience of using complex modelling tools e.g. financial / people / operational processes to produce plans and reports

Desirable

• Operational managerial experience in a mental health setting

Skills

Essential

• Ability to develop and review robust transformation plans to deliver key business priorities including measurable objectives
• Ability to think and plan tactically and creatively, and to prioritise work programmes in the face of competing demands.
• Ability to analyse and assimilate complex data and information and assess potential options and opportunities e.g. workforce modelling scenarios and options

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Bybrook Lodge, Blackberry Hill Hospital

Stapleton

Bristol

BS16 2EW

Any attachments will be accessible after you click to apply.

342-SS099-0624