Are you an experienced leader with a passion for healthcare administration? We are seeking a dedicated Line Manager to support and manage our secretarial and administration teams.

Join our dynamic team to ensure robust and effective pathway processes that achieve and maintain local and national performance targets.

Skills and Qualifications:

• Strong leadership and team management skills.
• Excellent communication and organisational abilities.
• Proficiency in data analysis and report generation.
• In-depth understanding of Information Governance and Data Quality standards.
• Ability to work collaboratively with senior management and clinical teams.

Main duties of the job

As the Line Manager for Secretarial and Administration Teams, you will be responsible for developing and monitoring systems and processes that serve as performance management tools and early warning indicators for potential non-compliance with key performance indicators. This includes ensuring effective processes for flexible elective patient booking and rota coordination to meet outpatient clinic and elective theatre demands. You will work closely with administration and secretarial teams to monitor all performance targets across the Directorate, escalating concerns in a timely manner and reviewing capacity to achieve national access targets.

In addition to chairing weekly meetings to monitor performance and ensure maximum utilisation of outpatient clinics and theatre resources, you will collaborate with teams to scrutinise and challenge weekly validation processes to maintain data quality and meet targets. Your role will also involve assisting in root cause analysis for documenting cancer pathway breaches and working with the Service Manager to produce and analyse performance reports, identifying solutions to address areas of concern.

About us

We are dedicated to fostering diversity and inclusivity within our workforce and warmly welcome applications from individuals of all backgrounds, with a particular emphasis on encouraging those from disabled, Black, Asian and Minority Ethnic (BAME) communities, as well as candidates from our local area.

As part of our commitment to supporting our employees we offer a range of benefits including:

• Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff)
• Membership of the NHS Pension Scheme:
• Flexible working opportunities
• Enhanced hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays
• Opportunities for career development and training to help you progress in your role
• Wellbeing support and activities to promote a healthy work environment
• Access to our in-house physiotherapy service
• On-site canteens offering subsidised meals
• Subsidised staff parking (currently free)
• Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough

We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.

Job description

Job responsibilities

Please refer to the attached job description for a full overview of the duties and responsibilities.

Person Specification

Education and Qualifications

Essential

• Good general education, preferably English Language to GCSE (or equivalent).
• Education to degree level or equivalent experience

Experience

Essential

• Previous secretarial / administrative experience
• Experience of Managing a team

Desirable

• Experience of using Careflow (Patient Administration System) database, e-track, Evolve, Epro/Scrik/Anglia Ice
• Experience of working in the NHS

Key Skills / Abilities

Essential

• Competent use of MS packages
• Good Written and verbal communication
• Able to demonstrate examples of effective team working as well as working independently

Personal Qualities

Essential

• Flexible and responsive to change
• Self-motivated and self-directed
• Ability to work with confidential and sensitive information

Employer details

Employer name

North West Anglia NHS Foundation Trust

Address

Peterborough City Hospital

Edith Cavell Campus, Bretton Gate

Peterborough

PE3 9GZ

Any attachments will be accessible after you click to apply.

176-Mat-6343865