*This is a fixed term contract for 14 months* We as a Trust encourage and support your progression beyond your Apprenticeship and will be here to help!

We are very proud of our Apprentice success rates, with 92% of Apprentices successfully obtaining a substantive post within the Trust at the end of their Apprenticeship contract, and 98% of Apprentices having further plans in place following their Apprenticeship e.g. going on to further education, joining the NNUH staff bank or obtaining employment at another organisation.

This is an opportunity to join the stroke admin team, based on Ingham ward, as an apprentice admin assistant. The apprentice role will be supporting the data team, the secretarial team, and the ward clerks. This will give the successful candidate an overview of a variety of admin duties within the ward environment.

Apprenticeship Eligibility Criteria:

All applicants must be:

• Aged 16+
• Resident in the UK/EEA for the last three consecutive years
• Must not have a qualification in a similar subject at the same level or above
• Must not be in any form of formal government-funded education upon the start of their apprenticeship

Qualifications and Skills Required:

Good general standard of education

• 4 GCSE's at Grade D/3 or above (or equivalent) subject to the job specification
• Good standard of literacy and numeracy
• Good communication and interpersonal skills
• Good IT skills

Full time: 37.5 hours per week

Main duties of the job

The Apprentice will develop skills that will enable them to assist with providing support for the stroke admin team. The work will encompass inputting data, producing reports and liaising with relevant staff groups to retrieve and identify information, supporting the secretarial team with answering the phone and typing letters. The aim will be for the Apprentice to become a confident admin assistant who is able to communicate well, provide information and help to resolve any problems that may arise.

The Apprentice will need to be able to communicate well with patients and their relatives, the general public and a wide range of multi-professional staff, internal and external to the Trust.

Confidentiality in all matters is of the utmost importance.

To support the delivery of a high quality, safe and compassionate healthcare service,all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Dedication, Integrity and Excellence.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N& N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job description

Job responsibilities

• To assist with administrative back-up to the Admin Manager and Operational Manager
• To help deal with the telephone, e-mail and written communications in relation to any incoming queries to the stroke admin office.
• Assist with the review of weekly/ monthly performance and action on reported issues related to any administrative function. Flag up difficulties/ concerns being reported to identify if further action is required.
• Assist with producing routine reports for both data and secretarial teams.
• Help to ensure data is readily available to relevant staff groups.
• To assist with ensuring that performance deadlines are met when submitting data.
• Ensure actual or potential difficulties are reported to the Admin Manager and Operational Manager
• Promote the use of software positively within the Trust.
• Participate in staff meetings and training initiatives.
• To undertake training to enable the post holder to be fully conversant with all reception/appointment duties within Stroke department.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Person Specification

Qualifications

Essential

• 4 GCSEs at D/3 or above (or equivalent) ideally to include Maths and English

Experience

Desirable

• Use of Microsoft Office & Outlook
• Experience of working in a team environment

Skills

Essential

• Methodical and organised
• Be able to prioritise workload
• Understanding of the need for confidentiality

Attitude, aptitude

Essential

• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Norwich

NR4 7UY

Any attachments will be accessible after you click to apply.

234-23-M3687