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Service Support Manager

The Royal Wolverhampton NHS Trust
£28,407 to £34,581 pro rata per annum
Closing date
12 Jun 2024

View more

Other Health Profession
Band 5
Contract Type
Full Time
Are you looking to work in a dynamic, flexible, and forward-thinking team? Are you ready to adapt and accommodate to every eventuality to meet patients' needs safely in the community? If so, Community Ambulatory Care Service is the team for you!

An exciting opportunity has arisen for an enthusiastic and highly motivated individual to join Community Ambulatory Care Team as a Service Support Manager.

You will have excellent communication skills with the ability to build successful working relationships with a wide range of clinical and non-clinical colleagues.

The post holder in conjunction with the Service Delivery Manager will support safe and effective service delivery and enable improvement and transformation within Ambulatory Care Service. In addition to, the monitoring and use of a number of electronic systems, to ensure a high-quality service delivery.

The post holder will be responsible for providing effective provision of project management and administrative to support the smooth running of Community Ambulatory Care Service for the Adult Community Services. The post holder must be adaptable to change with the ability to problem solve in a fast paced and changeable environment.

You must be prepared for a challenge as we work together as a team to provide a service and continually develop the service to meet the needs of our patients.

Main duties of the job

To assist the Directorate Management Team in the efficient and effective operational management of resources within Adult Community Services, in order to deliver continually improving patient care

To manage and lead the Administrative staffing function to support service delivery

Accountable for identifying and ensuring improvements in patient safety, patient experience and effectiveness of Service, including the management of Service Business Continuity Plans

In conjunction with the Directorate Management Team, lead and support implementation of service improvement plans

To provide effective contribution to the delivery of the organisations objectives

To manage a devolved budget for a designated administrative area, ensuring efficient and effective use of resources

To represent the Directorate Management Team at Forums, Project and Sub-Groups

About us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated asGoodby CQC. We have achievednumerous awards The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Job description

Job responsibilities

Please refer to the Job Description/Person Specification for a full detail of the role and main responsibilities.

Person Specification



  • Experience in using various electronic IT systems
  • Experience in personal development
  • Degree or equivalent qualification - level of knowledge or experience


  • Knowledge of Community Services
  • Knowledge of Project Management

Data Analysis


  • Evidence of data collection / analysis, audit and evaluation
  • Experience in handling confidential information

Required to work across multiple Portfolios


  • Evidence of experience of supporting multiple teams
  • Competent in use of Microsoft Packages


  • Handling complaints
  • Investigation of Datix

Employer details

Employer name

The Royal Wolverhampton NHS Trust


Pendeford Health Centre

Whitburn Close



Any attachments will be accessible after you click to apply.


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